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Christina Anderson

29 Apr 2019

BBVA Compass Bancshares, Inc., a Sunbelt-based bank holding company (BBVA Compass), reported today net income of $141 million for the first quarter of 2019 compared to earnings of $209 million in the first quarter of 2018. Return on average assets and return on average tangible equity* for the first quarter of 2019 were 0.61 percent and 6.64 percent, respectively.

24 Apr 2019

BBVA today announced to its employees that it will unify its brand and launch a new logo across its footprint, as it advances in its efforts to offer its customers the best products and services, in an increasingly digital environment. The Group held a special Live@BBVA event, watched in real time by its almost 126,000 team members, who attended in person or viewed via streaming. The event was co-hosted by BBVA Group Chairman Carlos Torres Vila and BBVA CEO Onur Genç.

29 Mar 2019

BBVA Compass Atascosita Branch Retail Executive Liz Zweifel recently said of the bank’s efforts around mobile engagement, “It’s important to make sure our customers understand we aren’t pushing them away, we just want them to have access to another resource and another connection.”

27 Mar 2019

As technological innovation continues, customer expectations evolve at a similarly rapid pace.  In navigating this dynamic landscape, financial institutions are increasingly seeking assistance from outside, third party providers, a strategy that itself poses inherent risks, like cybersecurity challenges and the potential for digital-related fraud.  Greater attention and scrutiny from regulators naturally results from this developing risk paradigm.

26 Mar 2019

Thirty years ago this month the internet came online giving consumers the ability to educate themselves on various products and services long before they ever spoke to an expert. For financial services, it signaled a shift in how bankers worked with customers.

25 Mar 2019

Access to the arts can play a major role in a city’s quality of life, its tourism efforts and its overall cultural and economic health. Because most organizations that offer that access — through art museums, symphony orchestras, ballet companies and others — are typically non-profit, they must rely heavily on the support and collaboration of patrons and corporate donors who share their vision.

22 Mar 2019

20 Mar 2019

Not long ago, banks that offered mobile apps were few and those that did essentially offered a convenient way for customers to check their account balance. Today, choosing a bank with no mobile app would be a non-starter for most customers.

08 Mar 2019

07 Mar 2019

04 Mar 2019

27 Feb 2019

25 Feb 2019

22 Feb 2019

19 Feb 2019

14 Feb 2019

Last year was a big year – the best year, in fact – for BBVA Compass Retail Banking.  

The retail bank unit, with a 644-branch network, not only realized its best year ever in customer growth, nearly doubling growth from the prior year, it also ramped up productivity and achieved record profits. And if that weren’t enough, the team tripled its in-branch mobile demos, reached the top level of retail network and mortgage origination Net Promoter Score (NPS) and improved workflow both inside and outside the branch.

07 Feb 2019

05 Feb 2019

23 Jan 2019

16 Jan 2019

21 Dec 2018

It’s the holiday season, which means many of us are hitting our favorite stores or shopping online with plastic in hand. With all this activity, it only makes sense that credit and debit card fraud tends to increase during this time of year.

20 Dec 2018

19 Dec 2018

Over the years, my life has gotten increasingly digital, without me even realizing it. Take for instance, payments. Typically, I pull out a debit or credit card to pay for store purchases. Online bill pay works for the monthly bills. And for splitting dinner bills, classroom payments, sports fees and babysitters, P2P does just fine.

11 Dec 2018

In a world flush with acronyms – hello, banking! – “API” might seem like the latest notable term. But the truth is, APIs, or Application Programming Interfaces, have been on the scene for many years, and was made popular in the year 2000 when SalesForce officially launched its web-based sales force automation.

07 Dec 2018

29 Nov 2018

Seeing your checking account slowly but steadily drop throughout the weeks leading up to pay day may give you a sinking feeling yourself. If you’re not paying close attention as it drops, you may end up even spending more money than you have in the account, which means you’ve overdrawn.

26 Nov 2018

Today is Cyber Monday, which means many people will be spending time online to find the perfect gift for a loved one, or maybe themselves. When paying for those gifts, in many cases credit cards will be front and center. If you’re shopping on Cyber Monday and using a credit card, you can worry a little less about things like reaching your credit limit or potential fraud with BBVA Compass Mobile Banking alerts.

20 Nov 2018

For some of us, Thanksgiving Day with its turkey, stuffing, mashed potatoes, gravy, green bean casserole and pie is just carb-loading for the race that will be run the day after, and by race, we mean the one to be the first one in the doors to nab some blockbuster deals on Black Friday.

19 Nov 2018

Paying bills may be on the top of many people’s monthly to-do lists, but the number that count it among their favorite activities in a given month likely isn’t high. So, why not make it a little easier?

13 Nov 2018

09 Nov 2018

08 Nov 2018

I will never forget the outfit I wore my first day of 8th grade. Acid-wash Jordache jeans with a zipper up the back, red Esprit branded sweatshirt, white keds, Esprit logo tote bag and bangs curled into a claw then weighed down with Aqua Net. I was the epitome of middle school 80s cool.

07 Nov 2018

BBVA Compass Chief Risk Officer Javier Hernández has a long history with BBVA, the parent of BBVA Compass, having joined the bank in 1998. Since that time, he’s been through financial up and down swings, as well as watched the dawn of the tech revolution in finance – all of which has given him an unbeatable perspective on the function of risk in such times. He sat down with External Communications to tell us more about his role, the evolution of Risk Management and the impact of digital.

06 Nov 2018

Budgeting. We all know we need to do it. At one point or another, chances are good we’ve been taught, taken courses or heard tips on how to budget. So, why do so many people still find it difficult?

05 Nov 2018

Net Promoter Score, or NPS, is a metric that helps companies understand customer satisfaction and gauge customer brand loyalty. As metrics go, it’s a relatively simply one that calculates customer responses to the question, “On a scale of 0 to 10, how likely is it that you would recommend our company/product/service to a friend or colleague?”.

02 Nov 2018

30 Oct 2018

BBVA Compass Bancshares, Inc., a Sunbelt-based bank holding company (BBVA Compass), reported today net income of $175 million for the third quarter of 2018, a 34 percent increase from the $130 million earned during the third quarter of 2017. Included in third quarter 2017 results is approximately $60 million (pre-tax) of provision expense related to Hurricanes Harvey and Irma. Return on average assets and return on average tangible equity(1) for the third quarter of 2018 were 0.77 percent and 8.35 percent, respectively.

29 Oct 2018

24 Oct 2018

Gone are the days where verifying your identity meant photocopying your ID or showing your face in person alongside your driver’s license. Identity verification is easier thanks to camera-enabled smartphones.

23 Oct 2018

BBVA Wealth Solutions, Inc. (BWS) today announced the launch of its newest digital investment services product, SmartPath Digital Portfolios, a new digital advice solution designed to help investors achieve their financial goals. SmartPath Digital Portfolios—powered by BNY Mellon’s Pershing—delivers an engaging user interface, along with a selection of managed account options, to provide an optimal advisory investment experience and help investment advisors achieve increased efficiencies and scale.

22 Oct 2018

Innovate or Die.

It has become a common refrain over the past decade or so for banks when it comes to technology, particularly when faced with fintechs wishing to disrupt what has traditionally been part of banking’s value chain. But in the U.S.,the challenges associated with innovation come not only from fintechs but also from the relatively glacial pace of regulatory change.

18 Oct 2018

Continuing to notch wins for its mobile banking app, BBVA Compass Mobile Banking was recently recognized as one of the top five banks in mobile deposit user experience in the 2018 Mobile Deposit Benchmark Report. The report, conducted by fintech and digital commerce research firm Futurion, was sponsored by Mitek, a global leader in mobile capture and digital identity verification solutions.

17 Oct 2018

15 Oct 2018

10 Oct 2018

04 Oct 2018

01 Oct 2018

Customer journeys in banking are a bit like a romance, from the initial meeting when you’re trying to figure out if the bank and its products and channels are right for you, to the building of the relationship where of you learn more about each other, and finally to the engagement and marriage of what will hopefully be a happy, productive and successful long-term relationship.