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    <channel>
        <title>Customer experience - NEWS BBVA</title>
        <atom:link href="https://www.bbva.com/en/economy-and-finance/finance/financial-systems/customer-experience/feed/" rel="self" type="application/rss+xml" />
        <link>https://www.bbva.com/en/</link>
        <description>NEWS BBVA</description>
        <lastBuildDate>Thu, 09 Apr 2026 09:10:02 +0200</lastBuildDate>
        <language>en-US</language>
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                                <item>
                    <title>BBVA and SAP forge a strategic alliance to improve corporate and business banking services</title>
                    <link>https://www.bbva.com/en/enterprises/bbva-and-sap-forge-a-strategic-alliance-to-improve-corporate-and-business-banking-services/</link>
                    <pubDate>Tue, 02 Sep 2025 05:45:11 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[david.corral]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Business finance]]>
                            </category>
                                                    <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                    <category>
                                <![CDATA[Digitization for Companies]]>
                            </category>
                                                    <category>
                                <![CDATA[Digitization of processes]]>
                            </category>
                                                    <category>
                                <![CDATA[Enterprises]]>
                            </category>
                                                    <category>
                                <![CDATA[Entrepreneurship &amp; Startups]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1113962</guid>
                                            <description>
                            <![CDATA[BBVA and SAP Spain have forged a strategic alliance whereby the bank will integrate the SAP Multibank Connectivity solution to enhance its corporate banking service offering and attract new business clients. The solution will enable BBVA to transform and optimize how financial transactions are carried out for corporate and business banking clients, making the whole process more efficient and agile.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA and SAP Spain have forged a strategic alliance whereby the bank will integrate the SAP Multibank Connectivity solution to enhance its corporate banking service offering and attract new business clients. The solution will enable BBVA to transform and optimize how financial transactions are carried out for corporate and business banking clients, making the whole process more efficient and agile.]]>
                        </content:encoded>
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                                <item>
                    <title>BBVA is taking its cash flow management services to Central America with BAC Credomatic</title>
                    <link>https://www.bbva.com/en/innovation/bbva-is-taking-its-cash-flow-management-services-to-central-america-with-bac-credomatic/</link>
                    <pubDate>Mon, 09 Jan 2023 09:18:15 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Vanessa Pombo Nartallo]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                    <category>
                                <![CDATA[Financial and commercial services]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=954751</guid>
                                            <description>
                            <![CDATA[BBVA has reached an agreement with BAC Credomatic that will benefit clients of both banks, thanks to wider geographical coverage for their cash management operations. Companies using BBVA Pivot will be able to make payments and transfers with their subsidiaries, customers and suppliers in six new Central American countries from the same cash management solution, which will now integrate BAC accounts as if they were BBVA's. Just one year after its launch, Pivot already has 1,500 clients and expects to reach a transaction volume of 680 billion euros by the end of 2022.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA has reached an agreement with BAC Credomatic that will benefit clients of both banks, thanks to wider geographical coverage for their cash management operations. Companies using BBVA Pivot will be able to make payments and transfers with their subsidiaries, customers and suppliers in six new Central American countries from the same cash management solution, which will now integrate BAC accounts as if they were BBVA's. Just one year after its launch, Pivot already has 1,500 clients and expects to reach a transaction volume of 680 billion euros by the end of 2022.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>Garanti BBVA renews its website, optimizes user experience</title>
                    <link>https://www.bbva.com/en/tr/garanti-bbva-renews-its-website-optimizes-user-experience/</link>
                    <pubDate>Fri, 01 Jul 2022 08:31:17 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[E056849]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Computer studies, sciences and development]]>
                            </category>
                                                    <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=921387</guid>
                                            <description>
                            <![CDATA[Türkiye's Garanti BBVA recently launched a redesigned website, with a simpler and more user-friendly interface and enhanced user experience. The bank's website is one of the most used channels for customers to get useful information.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Türkiye's Garanti BBVA recently launched a redesigned website, with a simpler and more user-friendly interface and enhanced user experience. The bank's website is one of the most used channels for customers to get useful information.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>“We want to double the number of corporate clients that rely on BBVA Pivot”</title>
                    <link>https://www.bbva.com/en/we-want-to-double-the-number-of-corporate-clients-that-rely-on-bbva-pivot/</link>
                    <pubDate>Tue, 01 Jun 2021 00:39:08 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[luz.fernandez.espinosa]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                    <category>
                                <![CDATA[Financial products]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                    <category>
                                <![CDATA[Omnichannel]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/queremos-doblar-las-empresas-clientes-de-bbva-que-usan-bbva-pivot/</guid>
                                            <description>
                            <![CDATA[BBVA strengthens its offering for multinational companies with <a href="https://www.bbva.com/en/bbva-renews-its-offer-for-multinationals-with-a-solution-for-global-cash-management/" target="_blank" rel="noopener noreferrer">BBVA Pivot</a>. Behind the renewal of its global treasury services lies a strategy to conquer a space that still offers great potential for growth. "We want to double the number of corporate clients that have implemented and operate with BBVA Pivot," says Javier Balbin, Global Head of Enterprise Solutions at BBVA.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA strengthens its offering for multinational companies with <a href="https://www.bbva.com/en/bbva-renews-its-offer-for-multinationals-with-a-solution-for-global-cash-management/" target="_blank" rel="noopener noreferrer">BBVA Pivot</a>. Behind the renewal of its global treasury services lies a strategy to conquer a space that still offers great potential for growth. "We want to double the number of corporate clients that have implemented and operate with BBVA Pivot," says Javier Balbin, Global Head of Enterprise Solutions at BBVA.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>BBVA Spain gifts 50 euros to customers who invite friends and family to bring their paychecks to the bank</title>
                    <link>https://www.bbva.com/en/es/bbva-spain-gifts-50-euros-to-customers-who-invite-friends-and-family-to-bring-their-paychecks-to-the-bank/</link>
                    <pubDate>Thu, 27 May 2021 00:20:06 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Santiago Romero]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Banking]]>
                            </category>
                                                    <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                    <category>
                                <![CDATA[Digital banking]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/bbva-espana-regala-50-euros-a-los-clientes-que-inviten-a-amigos-y-familiares-a-traer-la-nomina-al-banco/</guid>
                                            <description>
                            <![CDATA[BBVA has bolstered its ‘<i>Plan Invita a un Amigo’</i> ('Invite a Friend Plan') with a new promotion that rewards the Bank's most loyal customers in Spain. This time, customers of the bank who persuade a friend or family member to bring their paycheck are entitled to a gift of 50 euros per person.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA has bolstered its ‘<i>Plan Invita a un Amigo’</i> ('Invite a Friend Plan') with a new promotion that rewards the Bank's most loyal customers in Spain. This time, customers of the bank who persuade a friend or family member to bring their paycheck are entitled to a gift of 50 euros per person.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>BBVA renews its offer for multinationals with a solution for global cash management</title>
                    <link>https://www.bbva.com/en/bbva-renews-its-offer-for-multinationals-with-a-solution-for-global-cash-management/</link>
                    <pubDate>Mon, 24 May 2021 08:00:21 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Sara González Martínez]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                    <category>
                                <![CDATA[Financial products]]>
                            </category>
                                                    <category>
                                <![CDATA[Omnichannel]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=842029</guid>
                                            <description>
                            <![CDATA[BBVA has renewed its range of services for companies with BBVA Pivot - an ecosystem that simplifies cash management for multinational companies. BBVA’s business customers in Spain, Mexico and other Latin American countries now have an easy experience that unifies access to all payments and collections with all the security and guarantees of the BBVA.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA has renewed its range of services for companies with BBVA Pivot - an ecosystem that simplifies cash management for multinational companies. BBVA’s business customers in Spain, Mexico and other Latin American countries now have an easy experience that unifies access to all payments and collections with all the security and guarantees of the BBVA.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>Contact Center World awards Garanti BBVA's customer service center</title>
                    <link>https://www.bbva.com/en/tr/contact-center-world-awards-garanti-bbva-s-customer-service-center/</link>
                    <pubDate>Thu, 25 Mar 2021 01:20:33 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[XE90953]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Award]]>
                            </category>
                                                    <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                    <category>
                                <![CDATA[Customer satisfaction and protection]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=828591</guid>
                                            <description>
                            <![CDATA[Contact Center World has given two awards to Garanti BBVA, which came in second place in the categories of best call center and best customer service.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Contact Center World has given two awards to Garanti BBVA, which came in second place in the categories of best call center and best customer service.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>Garanti BBVA Breaks New Ground Sharing its Commitments to Society in Integrated Annual Report 2020</title>
                    <link>https://www.bbva.com/en/tr/garanti-bbva-breaks-new-ground-sharing-its-commitments-to-society-in-integrated-annual-report-2020/</link>
                    <pubDate>Wed, 10 Mar 2021 10:22:55 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[XE90953]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Corporate responsibility]]>
                            </category>
                                                    <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                    <category>
                                <![CDATA[Environment]]>
                            </category>
                                                    <category>
                                <![CDATA[Responsible banking]]>
                            </category>
                                                    <category>
                                <![CDATA[Sustainability]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=822977</guid>
                                            <description>
                            <![CDATA[Placing the core values of its corporate culture at the heart of its banking activities, Garanti BBVA issued its Integrated Annual Report 2020 with the concept "The Meaning We Attach to Words". Integrating the real life reflections of its commitments to the society alongside economic indicators in its legal annual reporting, Garanti BBVA also describes the sustainability principles it has implemented in the process.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Placing the core values of its corporate culture at the heart of its banking activities, Garanti BBVA issued its Integrated Annual Report 2020 with the concept "The Meaning We Attach to Words". Integrating the real life reflections of its commitments to the society alongside economic indicators in its legal annual reporting, Garanti BBVA also describes the sustainability principles it has implemented in the process.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>BBVA breaks another record in attracting new customers through digital channels</title>
                    <link>https://www.bbva.com/en/bbva-breaks-a-new-record-in-attracting-new-customers-through-digital-channels/</link>
                    <pubDate>Mon, 22 Feb 2021 08:16:48 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Carlota González]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                    <category>
                                <![CDATA[Digital banking]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                    <category>
                                <![CDATA[Transformation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=820958</guid>
                                            <description>
                            <![CDATA[Nearly 2.5 million people chose digital channels to become BBVA customers in 2020. The figure represents 33.3 percent of total new customers achieved throughout the Group via individual channels (offices, app, web, ATMs ...) and represents a 56 percent jump with respect to new users gained digitally in 2019.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Nearly 2.5 million people chose digital channels to become BBVA customers in 2020. The figure represents 33.3 percent of total new customers achieved throughout the Group via individual channels (offices, app, web, ATMs ...) and represents a 56 percent jump with respect to new users gained digitally in 2019.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>MyBankTracker crowns BBVA USA as one of the Best South Regional Banks for 2021</title>
                    <link>https://www.bbva.com/en/mybanktracker-crowns-bbva-usa-as-one-of-the-best-south-regional-banks-for-2021/</link>
                    <pubDate>Fri, 29 Jan 2021 15:43:33 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[al.ortiz]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Award]]>
                            </category>
                                                    <category>
                                <![CDATA[Customer experience]]>
                            </category>
                                                    <category>
                                <![CDATA[Customer satisfaction and protection]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=817711</guid>
                                            <description>
                            <![CDATA[Adding to the list of recognitions BBVA USA has received in the past few months, MyBankTracker listed BBVA USA in its Best of Banking Awards, <a href="https://www.mybanktracker.com/banking" target="_blank" rel="noopener">naming it one of the Best South Regional Banks for 2021.</a>]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Adding to the list of recognitions BBVA USA has received in the past few months, MyBankTracker listed BBVA USA in its Best of Banking Awards, <a href="https://www.mybanktracker.com/banking" target="_blank" rel="noopener">naming it one of the Best South Regional Banks for 2021.</a>]]>
                        </content:encoded>
                                                        </item>
                        </channel>
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