‘Schedule your account’ is the new digital service BBVA is offering its customers on the app (Android e iPhone). With this tool, customers can activate, and customize, six settings to automatically perform certain tasks to manage their personal finances. They simply have to choose the most convenient way to manage their account balance or save, include the parameters to take into account, and the operations take place automatically. Luz Martín Manjón, Head of Digital Products at BBVA Spain, explains how this new tool works.
15 Jul 2019
We interview Anne Phan,
05 Jul 2019
In September last year, BBVA launched Open Marketplace – a new platform that streamlines the process of collaborating with a major global bank. How has it evolved, nine months on?
02 Jul 2019
The potential of open banking to change the face of financial service provision has been laid bare in a new deal between car-hailing giants Uber and digitally focused global bank BBVA.
BBVA and Uber, leaders in their respective markets in Mexico, announced their alliance, which sees BBVA launching an entirely new financial experience by making its services available in a third party platform for the benefit of Uber driver and delivery partners and their families.
28 Jun 2019
18 Jun 2019
José Manuel González-Páramo, Executive Board Member and the Head of Global Economics, Regulation and Public Affairs at BBVA, attended a reception for the Carolina Foundation’s 2018-2019 scholarship recipients. There he explained the changes that could affect jobs in this age of constant digital transformation and stressed BBVA’s commitment to Latin America.
06 Jun 2019
How does BBVA-Anthemis partnership work, what is it trying to achieve and what will success look like? Gustavo Vinacua, Global Head of Venture Creation at BBVA, and Farhan Lalji, Venture Partnership Lead at Anthemis, revealed their new strategy at Money2020.
03 Jun 2019
Global strategic agreement with NetApp enables optimization of data management and enhancement of cloud operations to continue supporting digital transformation.
16 May 2019
The Finnish startup is to expand to Ireland, Italy, Belgium, France and the Netherlands as demand for its small business current account service increases. The firm has already reached its 150,000 micro business customers milestone.
10 May 2019
The Global Head of Talent and Culture at BBVA, Carlos Casas, stressed that in a rapidly changing environment like the one we are facing, where technology and demand patterns transform quickly, “talent management has to focus on training and guiding our employees so they can take advantage of the professional opportunities they are going to find at BBVA.” In this regard, he believes that “banks’ role is to become a key actor in the development and creation of opportunities.”
30 Apr 2019
BBVA has been honoured with three accolades in the 2019 edition of Global Finance Magazine’s The Innovators Awards.
10 Apr 2019
Thanks to DiGiX 2018, BBVA Research’s multidimensional digitization index, it is possible to compare which countries are the most advanced in this area, and discover their strengths and weaknesses. The index analyzes the economies of 99 different countries. Top in the ranking are Luxembourg, the U.S. the Netherlands, Singapore and Hong Kong, while Malaysia, South Africa, Chile and Costa Rica are regional leaders.
05 Apr 2019
Ricardo Forcano, BBVA’s Global Head of Engineering and Organization, participated in the Association for the Advancement of Management’s (APD in Spanish) session on Agile Organizations, where he presented how BBVA is transforming its organization and work methods. “It’s a constant learning process,” Forcano said, referring to BBVA’s efforts to incorporate the agile methodology across all of its central areas. As a result, the bank is able to provide its customers new solutions more effectively.
01 Apr 2019
Global Chief Marketing Officer
27 Mar 2019
As technological innovation continues, customer expectations evolve at a similarly rapid pace. In navigating this dynamic landscape, financial institutions are increasingly seeking assistance from outside, third party providers, a strategy that itself poses inherent risks, like cybersecurity challenges and the potential for digital-related fraud. Greater attention and scrutiny from regulators naturally results from this developing risk paradigm.
BBVA and Telefónica have signed a strategic agreement that designates the operator as the single telecommunications service provider for the bank and its employees in Spain. The alliance will allow BBVA to optimize its communications systems, increase the capacity of its technology network, and extend its adoption of cloud computing, providing a distinctive advantage to the business’ needs.
21 Mar 2019
Training employees in analytical techniques has become a top priority for companies seeking to make the most out of their data.
13 Mar 2019
Hardly three months ago, Carlos Casas, Global Head of Talent and Culture at BBVA, agreed to the challenge of heading up the department with the bank’s most strategic asset: the people that comprise its workforce. A task he assumes with enthusiasm and commitment, and for which he comes prepared. Since 2015 he has taken on roles related to employee recruitment, training, professional development, and compensation.
06 Mar 2019
BBVA is in the midst of its transformation process, and the creation of global products is one of the key pillars in its strategy to become a fully digital business. Early on the bank recognized the opportunity afforded by global product development and the upshot represented by being able to share best practices between countries. There are already measurable examples in different countries like Mexico, Spain, and Turkey, which corroborate the effectiveness of this strategy and its ensuing projects.
01 Mar 2019
The heart of the scrum work methodology is the sprint. The sprint is a miniproject nomore than one month (very short execution cycles – from one to four weeks), aimed atincreasing in value in the product we are building. All sprints have a definition andplanning that will help achieve the goals set.
27 Feb 2019
BBVA in Switzerland has taken another step forward in the digital transformation of private banking with the launch of its new website. The new site, www.bbva.ch, offers customers an innovative navigation experience and adapts to the bank’s evolving activity in the Swiss country.
21 Feb 2019
BBVA has been internationally recognized in the third annual Digital Talent Awards, presented by Accenture and the daily business newspaper El Economista, in collaboration with Spain’s Human Resources group. The bank has earned the award because of its adaptability in the digital age, as demonstrated by its cultural change, leadership style, and most importantly its transition to an agile approach to work.
19 Feb 2019
When a company is about to embark on an important project, one of the first decisions it needs to make is which model is the most appropriate to manage the project. In other words: which project or development methodology is most suitable? The two most commonly used approaches are: agile and waterfall.
14 Feb 2019
BBVA’s new ‘agile coaches’ gathered to celebrate the first ‘Global Agile Coach Space’ (GACS), an event which offered them the chance to share their experiences and insights into how to support the bank’s teams in this global transformation process.
13 Feb 2019
BBVA has been named by digital banking consultants 11:FS as one of the world’s best digital providers – for the second year in a row.
12 Feb 2019
Creating global products is one of the keys to BBVA’s transformation and represents one of its main challenges to becoming a digital company. The goal is to develop solutions that incorporate the Group’s best practices and whose components can be reused. In doing so, the bank is more efficient, can go to market more quickly, and creates a single user experience across the bank’s operating countries.
06 Feb 2019
BBVA’s commitment to technology has translated into an increase in the number of digital customers, which now represent more than 50% of the bank’s total customers, as well as climbing digital sales, now comprising 41% of all sales. But this digital journey means much more. Digitization has also contributed to greater customer satisfaction and a diminishing drop-out rate – 47% lower among digital customers.
16 Jan 2019
According to a report by the independent research firm Forrester, 2019 will be the year that digital transformation aspirations translate into “pragmatic” actions.
15 Jan 2019
Fintechs and major tech corporations have started rolling out new financial services that have the potential to severely disrupt the financial sector. BBVA Research has just published “Digital Transformation and Competition in the Financial Sector,” a working paper that analyzes the regulatory challenges emerging in this new scenario to guarantee that customers can reap the benefits enabled by new technologies while ensuring fair competition conditions in an increasingly diverse ecosystem.
10 Jan 2019
02 Jan 2019
27 Dec 2018
“Knowing how to give customers advice, to provide them the services they want, anytime and wherever they are: this is the key to differentiation.”
Francisco González, 1999
21 Dec 2018
It’s time for holiday shopping and a bit more free time. The perfect time to recommend several books that help explain the digital revolution and its context.
14 Dec 2018
10 Dec 2018
The global products and services BBVA is now delivering across its countries, driven by the adoption of re-useable code and technology, are offering a unique and personal experience to customers around the world.
08 Dec 2018
Biometrics, artificial intelligence, blockchain. These are just some of the technologies the bank is using to change the way it engages with its customers and clients, offering new experiences and streamlining processes. Technology adoption and collaboration with the fintech ecosystem is putting BBVA at the forefront of the financial sector’s digital transformation. This is no longer a vision of the future, rather the execution of projects with tangible results. Here are some of BBVA’s most notable achievements in 2018.
03 Dec 2018
Peio Belausteguigoitia (Bilbao, 1973) is BBVA Spain’s Head of Business Development. He was previously responsible for Spain’s northern territory, and prior to that ran the eastern territory and was regional director for the northeast.
The unit that he runs is key to the bank’s transformation in Spain. In the year and a half that he has held this position, BBVA has ramped up the number of digital deliveries for private customers – providing them tools to help make better financial decisions – and boosted sales and the number of online customers.
And now, BBVA has created the digital transformation factory for businesses. With a multidisciplinary team of 250 professionals, it facilitates the delivery of digital solutions to customers in more flexible timeframes. The bank recently launched Avalbox, which radically digitizes the guarantor request process; and One View, which helps businesses make more efficient decisions and optimize their cashflow.
30 Nov 2018
Part of the Financial Times group, the publication also recognized BBVA’s franchises in Peru and Paraguay with the ‘Bank of the Year’ award.
27 Nov 2018
Flora Egea is BBVA’s Data Protection Officer (DPO). She has a critical assignment in her hands: to ensure that BBVA complies with Europe’s GDPR (General Data Protection Regulation), which has revolutionized the way companies handle personal data. On the six month anniversary of its implementation, she believes the legislation has raised awareness among the general public about the need to protect their personal data, but there is still work to be done. In her opinion, GDPR is a positive step and positions Europe as a world leader given its unique treatment of data as a fundamental right.
23 Nov 2018
BBVA is a leader in digital transformation yet again. On this occasion, The Financial Times, Google and European regulatory authorities have included the bank in the group of digital pioneers in Europe. The presentation of the list took place at an event in Brussels that also analyzed the latest trends and different companies’ success stories. Paloma Tejada, Head of Talent & Culture, Client Solutions at BBVA, participated in one of the panels, explaining BBVA’s experience in the digital transformation. She focused on the cultural change underway at the bank, and the evolution of work methods.
The new technologies are not an end in themselves but rather a way to improve the customer experience. This was how Ricardo Segoviano, head of BBVA Open Platform Spain, explained it during the presentation event for the ‘World Retail Banking Report 2018‘, which lists BBVA as an example of successful collaboration in the drive to improve the digital banking experience via APIs.
22 Nov 2018
BBVA had the opportunity to share with the European Commission (EC) its vision of the cybersecurity challenges facing the financial sector. It provided its insight in a report submitted by the working group, ECIL (European Cybersecurity Industry Leaders), where the bank participates alongside companies from different sectors.
20 Nov 2018
‘Big data’, ‘IA’, ‘blockchain’, ‘cloud’, biometrics… these are just a few of the new technological developments that are reshaping the financial world in general, and BBVA in particular. BBVA and Cisco’s new Engineer Exchange Program creates the perfect opportunity to exchange talent and new ways of working in this digital environment.
14 Nov 2018
The digital revolution has social consequences that must be understood and managed. Nobel Laureate in Economics Joseph Stiglitz says the key is to ensure that inequality does not increase.
12 Nov 2018
Who will win the battle between fintech and banks in an age where geographic borders matter less and data is a critical factor in business growth? Actually for BBVA Chief Executive Officer Carlos Torres Vila the answer is simple – it will be the customer. This was one of the key messages he delivered in front of several thousand people at the world’s biggest fintech conference in Singapore, earlier today.
07 Nov 2018
31 Oct 2018
Garanti Bank won big at the 30th Crystal Apple Awards advertising event in Turkey. The bank took home five different awards, including a Special Award, a Great Prize, a Crystal, a Silver and a Bronze award.
Head of Customer Solutions Analytics & Open Innovation
BBVA is deploying its global development platform in Uruguay, marking a new milestone in the bank’s digital transformation. This initiative will make it possible to accelerate the delivery of mobile solutions, unifying design, functionality and features and user experience.