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Bank services

24 Mar 2021

Asia has become the world’s fastest growing economic region of the 21st century and currently plays a critical role in the global supply chain. According to figures provided by BBVA Research, between 2011 and 2021 the region generated 60 percent of global economic growth and one in every two million dollars of investment. And this contribution is expected to increase to 65 percent between 2017 and 2027. This growing trend is driving the global presence of Asian multinational companies as well as the expansion of global multinationals into Asia, where 43 percent of the 5,000 largest companies of this type are currently present. The region represents an important export center and a very attractive domestic market.

24 Feb 2021

Changes to Turkey’s banking legislation herald a new stage that will see customers increasingly shifting towards digital banking. In anticipation, Garanti BBVA – the bank that spearheaded the development of online banking in the country – has digitized its entire customer onboarding process and allows banking transactions to be carried out easily, quickly and safely.

10 Dec 2020

30 Nov 2020

On December 18, 2020, Turkey will start the use of FAST instant payments systems. In this line, Garanti BBVA is committed to these solutions and will roll out its easy linking services that will enable instant transfers anytime without the need for IBAN.

10 Jul 2020

31 Mar 2020

20 Mar 2020

18 Mar 2020

BBVA considers protecting the health of its customers and employees a priority, following the state of emergency declared in Spain due to coronavirus. For this reason, the bank recommends that customers do their banking on digital channels (the bbva.es website, the mobile app and BBVA Line) as well as with the more than 2,000 remote advisers. Specifically, the bank’s app makes it possible to bank remotely easily and with total security, and offers an array of tools to help customers control their expenses and personal finances effectively. It is no surprise that for the third year in a row, Forrester Research named it the world’s best mobile banking app in 2019.

28 Feb 2020

Voice is already the gateway to many services and applications that have become an integral part of our daily lives. The level of intuitiveness and user-friendliness enabled by voice-based interfaces place them heads and shoulders above other options when it comes to interacting in a seamless way with our devices. From a biometrics standpoint, voice offers additional benefits.

16 Jan 2020

20 Dec 2019

The past 12-months have seen significant evolutions in the way BBVA uses technology to provide banking products and services. This is a selection of this year’s BBVA digital transformation highlights.

22 Nov 2019

Automatic learning is a prerequisite for intelligent systems. It enables data-driven predictions and creates new business opportunities. Banking in general, and BBVA in particular, is already taking advantage of this technology in order to improve products and services for its customers.

14 Oct 2019

06 Sep 2019

10 Jul 2019

06 Feb 2019

19 Dec 2018

Over the years, my life has gotten increasingly digital, without me even realizing it. Take for instance, payments. Typically, I pull out a debit or credit card to pay for store purchases. Online bill pay works for the monthly bills. And for splitting dinner bills, classroom payments, sports fees and babysitters, P2P does just fine.

07 Dec 2018

Already a leader in housing loans and cards, Garanti Bank became Turkey’s largest private bank in 2018 in all individual product groups by rising to the leading position in individual loans and time deposits. According to the results of the third quarter of the year, Garanti ranked top as the preferred private bank in terms of time deposits after individual loans. The efforts in the retail banking sector have contributed significantly to the successful performance of Garanti Bank in the third quarter.

19 Nov 2018

26 Oct 2018

23 Oct 2018

BBVA Wealth Solutions, Inc. (BWS) today announced the launch of its newest digital investment services product, SmartPath Digital Portfolios, a new digital advice solution designed to help investors achieve their financial goals. SmartPath Digital Portfolios—powered by BNY Mellon’s Pershing—delivers an engaging user interface, along with a selection of managed account options, to provide an optimal advisory investment experience and help investment advisors achieve increased efficiencies and scale.

01 Oct 2018

Customer journeys in banking are a bit like a romance, from the initial meeting when you’re trying to figure out if the bank and its products and channels are right for you, to the building of the relationship where of you learn more about each other, and finally to the engagement and marriage of what will hopefully be a happy, productive and successful long-term relationship.

28 Aug 2018

13 Aug 2018

31 Jul 2018

04 Jul 2018

Garanti Bank’s modernization drive has now put the fruits of the burgeoning digital world at the fingertips of customers at 500 of its branches just a year after its revolutionary service model was introduced. The transformation effort of its entire branch network, which is on track for completion by year’s end, aims to allow one-stop, fast and easy access to a wide array of services.

03 May 2018

Imagine a Spanish SME asking for a loan in Germany; an Italian easily transferring money to Portugal or a French person taking on a mortgage in the Netherlands.   All of this forms part of the fledgling European capital markets and banking union. What remains to be done? BBVA is one of the few European banks to address these issues at the joint conference of the European Commission and the European Central bank held today in Frankfurt.

13 Apr 2018

Our mobile phones have become an extension of ourselves. Even more so when looking at markets like Spain where there is significant smartphone market penetration. That’s why BBVA has committed its firm support to creating a unique experience for its customers using mobile devices. The data validates the positive progress made by the business in this digital channel. The bank’s app in Spain has just surpassed 5 million downloads by individual Android users, and at the close of March, the number of mobile customers exceeds 3.4 million.

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26 Feb 2018

At BBVA Compass, helping customers adapt to an increasingly digital reality is an effort being undertaken by all customer facing units of the bank, including telephone agents.

Historically a role that provided traditional customer service support, the agents are now doubling up to  combine service ​support with digital sales & self serve (DIY) education. According to BBVA Compass Director of the Contact Center Deborah Catley, the agents’ ultimate goal is to contribute to digital transformation in two parts: reinforcing the learning the customer receives from their in-branch bankers and guiding and answering questions related to applying for new products through digital channels.