Contact Center World, one of the most prestigious call center associations in the world, presented Garanti BBVA first prize in the categories for the best call center and best customer service in the Europe, Middle East and Africa (EMEA) region.
30 Nov 2020
On December 18, 2020, Turkey will start the use of FAST instant payments systems. In this line, Garanti BBVA is committed to these solutions and will roll out its easy linking services that will enable instant transfers anytime without the need for IBAN.
10 Jul 2020
A total of 15 new BBVA USA branches will open in early 2021, as announced by the bank recently, with all branches being opened in the bank’s Texas footprint. One of the biggest, and more unique, differences of these modern branches is the new Personal Banker Bar, a feature meant to replace a traditional teller line, and enhance the consumer experience.
31 Mar 2020
20 Mar 2020
BBVA USA today announced that it would be closing most of its 637 branch lobbies and instead serving customers through its drive-thrus as a proactive measure to protect the health and well-being of customers, employees and communities, as well as do its part to limit the spread of the coronavirus COVID-19.
18 Mar 2020
BBVA considers protecting the health of its customers and employees a priority, following the state of emergency declared in Spain due to coronavirus. For this reason, the bank recommends that customers do their banking on digital channels (the bbva.es website, the mobile app and BBVA Line) as well as with the more than 2,000 remote advisers. Specifically, the bank’s app makes it possible to bank remotely easily and with total security, and offers an array of tools to help customers control their expenses and personal finances effectively. It is no surprise that for the third year in a row, Forrester Research named it the world’s best mobile banking app in 2019.
28 Feb 2020
Voice is already the gateway to many services and applications that have become an integral part of our daily lives. The level of intuitiveness and user-friendliness enabled by voice-based interfaces place them heads and shoulders above other options when it comes to interacting in a seamless way with our devices. From a biometrics standpoint, voice offers additional benefits.
06 Feb 2020
For the second consecutive year, Global Finance magazine has recognized BBVA’s treasury and cash management services, naming the bank as the Top Treasury and Cash Management Provider in the Southwest for 2020.
16 Jan 2020
A total of six community organizations in the Bryan-College Station area were awarded a sum of $22,500 in grants from the BBVA USA Foundation during a breakfast presentation on Thursday.
20 Dec 2019
22 Nov 2019
Automatic learning is a prerequisite for intelligent systems. It enables data-driven predictions and creates new business opportunities. Banking in general, and BBVA in particular, is already taking advantage of this technology in order to improve products and services for its customers.
14 Oct 2019
06 Sep 2019
10 Jul 2019
BBVA USA was recognized by Kiplinger as its runner-up in the Best Banks for High-Net-Worth Families category for 2019. The Washington, D.C.-based publisher of business forecasts and personal finance advice cited BBVA’s expansive wealth services, including its attractive relationship program and well-regarded private bank, and specifically noted its Premier Personal Banking program.
06 Feb 2019
BBVA Compass Sales and Service Advisor Rebecca Alexis has “nothing but veterans” in her family. It’s one of the biggest reasons she allocates so much of her professional and personal time helping them with her financial expertise.
19 Dec 2018
Over the years, my life has gotten increasingly digital, without me even realizing it. Take for instance, payments. Typically, I pull out a debit or credit card to pay for store purchases. Online bill pay works for the monthly bills. And for splitting dinner bills, classroom payments, sports fees and babysitters, P2P does just fine.
07 Dec 2018
Already a leader in housing loans and cards, Garanti Bank became Turkey’s largest private bank in 2018 in all individual product groups by rising to the leading position in individual loans and time deposits. According to the results of the third quarter of the year, Garanti ranked top as the preferred private bank in terms of time deposits after individual loans. The efforts in the retail banking sector have contributed significantly to the successful performance of Garanti Bank in the third quarter.
19 Nov 2018
Garanti Bank customers now have two more products at their disposal, ‘Motorcycle Loans’ and ‘OSS Insurance’ (one stop shop). These new solutions give customers quick and easy access to credit and insurance options at the point of sale, with minimal paperwork. The bank’s goal is to make life easier for its customers through innovative products and services.
26 Oct 2018
Money20/20 USA, the world’s largest fintech and payments event, took place earlier this week in Las Vegas. The annual event, now in its sixth year, touts itself as the place where the payments, fintech and financial services create and explore the ways consumers and businesses manage, spend and borrow money.
23 Oct 2018
BBVA Wealth Solutions, Inc. (BWS) today announced the launch of its newest digital investment services product, SmartPath Digital Portfolios, a new digital advice solution designed to help investors achieve their financial goals. SmartPath Digital Portfolios—powered by BNY Mellon’s Pershing—delivers an engaging user interface, along with a selection of managed account options, to provide an optimal advisory investment experience and help investment advisors achieve increased efficiencies and scale.
01 Oct 2018
Customer journeys in banking are a bit like a romance, from the initial meeting when you’re trying to figure out if the bank and its products and channels are right for you, to the building of the relationship where of you learn more about each other, and finally to the engagement and marriage of what will hopefully be a happy, productive and successful long-term relationship.
28 Aug 2018
There are virtually no BBVA Compass branches in the Los Angeles area. When Stephen Flynn accepted his position as the bank’s Los Angeles Market President in December, the client list was significantly smaller than it is today.
13 Aug 2018
BBVA’s efforts to foster product sales through its digital channels have been well received by customers. Customer adoption of digital channels -and sales across these channels- have seen increasing growth month after month.
31 Jul 2018
Each year around August a new round of freshman begin to descend on colleges across the country, armed with everything needed for their first shot at independence. Of all the tools in their arsenal, a checking account might be one of the most important.
04 Jul 2018
Garanti Bank’s modernization drive has now put the fruits of the burgeoning digital world at the fingertips of customers at 500 of its branches just a year after its revolutionary service model was introduced. The transformation effort of its entire branch network, which is on track for completion by year’s end, aims to allow one-stop, fast and easy access to a wide array of services.
03 May 2018
Imagine a Spanish SME asking for a loan in Germany; an Italian easily transferring money to Portugal or a French person taking on a mortgage in the Netherlands. All of this forms part of the fledgling European capital markets and banking union. What remains to be done? BBVA is one of the few European banks to address these issues at the joint conference of the European Commission and the European Central bank held today in Frankfurt.
13 Apr 2018
Our mobile phones have become an extension of ourselves. Even more so when looking at markets like Spain where there is significant smartphone market penetration. That’s why BBVA has committed its firm support to creating a unique experience for its customers using mobile devices. The data validates the positive progress made by the business in this digital channel. The bank’s app in Spain has just surpassed 5 million downloads by individual Android users, and at the close of March, the number of mobile customers exceeds 3.4 million.
26 Feb 2018
At BBVA Compass, helping customers adapt to an increasingly digital reality is an effort being undertaken by all customer facing units of the bank, including telephone agents.
Historically a role that provided traditional customer service support, the agents are now doubling up to combine service support with digital sales & self serve (DIY) education. According to BBVA Compass Director of the Contact Center Deborah Catley, the agents’ ultimate goal is to contribute to digital transformation in two parts: reinforcing the learning the customer receives from their in-branch bankers and guiding and answering questions related to applying for new products through digital channels.
21 Feb 2018
Since it was launched in 2016, the FCA’s regulatory sandbox has supported 60 firms to test their innovation with real customers in the live market under controlled conditions. Now, it is assessing different options to scale up the model at global level to solve the challenges of operating internationally in the fintech market.
20 Feb 2018
Alfonso Gómez joined the BBVA Group in 1994 and was appointed to head the Swiss branch in 2014. Born in Segovia, Spain, he has had an extensive career, holding positions on several continents. Since his arrival at Switzerland, he has been working to develop the best customer experience, based on a high-value offering and next-generation digital tools.
26 Jan 2018
Garanti Bank has won an award recognizing its commitment to the principles of corporate governance and its compliance with the directives of Turkey´s Capital Markets Board (CMB).
24 Jan 2018
Around seven years ago, in the wake of recently enacted regulatory changes, the availability of free checking accounts started a slow descent into oblivion as banks grappled with how to adjust business models.
Fast forward to today, and banks are still grappling with the issue, as evidenced by a recent bank’s announcement that it would be eliminating its free checking account and moving customers into an account charging a $12 monthly fee – unless the customer maintains a direct deposit of $250 or more, or a minimum daily balance of $1,500
03 Jan 2018
22 Dec 2017
More and more, going digital in banking is seen as 21st century cool, while for branch banking, some believe the death knell has sounded. At BBVA Compass however, branches are an increasingly important part of the bank’s digital transformation.
20 Dec 2017
BBVA in Switzerland has just become the first private financial institution in the country to offer its clients the digital signature service, which facilitates the management and signing of documents and provides an improved user experience.
19 Dec 2017
13 Dec 2017
The winners have been announced of the eleventh annual Turkey’s Women Entrepreneurs Competition, organized by the Women Entrepreneurs’ Association of Turkey (KAGIDER), Garanti Bank and Ekonomist Magazine. The first prizewinners in four categories were announced at the award ceremony held on Tuesday, November 28.
27 Nov 2017
BBVA, in collaboration with Wave, conducted the first pilot that uses blockchain to automate the electronic submission of documents in an import-export transaction between Europe and Latin America. Thanks to Wave’s solution, which uses Distributed Ledger Technology (DLT) and blockchain, BBVA was able to reduce the time required to send, verify and authorize an international trade transaction, which normally takes from seven to ten days, to just 2.5 hours.
23 Nov 2017
The Financial Stability Board (FSB) has just published the list of Global Systemically Important Banks (G-SIBs) for 2017. The number of institutions remains the same, but with three significant changes. Systemic banks have a major impact on the economy, but what makes them different from the rest?
22 Nov 2017
Garanti Bank, signed a three-year credit agreement worth $250 million with ICBC (Industrial and Commercial Bank of China Limited) with the coordination of ICBC Turkey Bank A.Ş. The agreement has been the first credit cooperation by Garanti with ICBC. Garanti will be using this amount for the funding of general corporate operations and foreign trade.
16 Nov 2017
BBVA is close to passing another important online target as it continues to build out its digital banking capabilities.
14 Nov 2017
13 Nov 2017
Garanti Bank was selected as the Best Retail Bank in Turkey in 2017 by World Finance Magazine, one of the world’s most prestigious business publications. This marks the third consecutive year that Garanti has won this award, making it the first Turkish bank ever to do so.
06 Nov 2017
‘The Banker’ magazine, of the Financial Times group, has named BBVA Spain as the best private bank in the world for digital communication and BBVA Bancomer as the best private bank in Mexico. Meanwhile, ‘World Finance’ magazine has selected BBVA Continental as the best private bank in Peru.
Madrid hosted last week the Service Design Global Conference (SDGC17), a leading event in the world of service design that pays special attention to how this discipline is changing the world of banking. BBVA took part in one of the sessions to explain how design is, without a doubt, a key element in the success of its financial products and in satisfying customer needs at a time of great challenges for banking.
27 Oct 2017
- Operating income: Recurring revenues continued their upward trend, growing 4.2% between January and September. This, together with cost containment efforts (expenses dropped 1.7% in the year to September), drove operating income to a record €9.52 billion
- Risks: The NPL ratio continued to improve, reaching 4.5% in September (vs. 4.8% in June), the lowest level in the past five years. Coverage increased to 72%
- Capital: The fully-loaded CET1 ratio rose to 11.2% in September, reflecting a capital generation of 30 basis points in the first nine months of the year
- Transformation: The digital customer base grew 24% y-o-y to 21.1 million in September. Of these, the number of customers banking with their smartphones surged 43% to 15.8 million
12 Oct 2017
BBVA Compass was recognized as a leader in Financial Fitness from Javelin Strategy & Research in its 2017 Online Banking Scorecard, with independent research firm spotlighting the bank for providing a notable online banking experience that guides customers on a financial journey.
Javelin Strategy & Research’s competitive analysis of the nation’s top 28 financial institutions examines more than 225 online banking features in six critical areas of banking success: ease of use, security empowerment, financial fitness, money movement, customer service, and account opening.
The ‘Leader’ in Financial Fitness recognition was given to just 3 financial institutions out of 28 measured that Javelin found to be proactive and vigilant financial advisers that demonstrate that they:
- Have financial oversight and guidance anchored by the ability for customers to conveniently view balances and transactions for all of their accounts in a single view.
- Give consumers alerts that help them stay on top of their finances.
- Serve up personalized content and insights to help them understand and manage their money better.
- Have online banking services that boast the tools and advice that help customers save for specific goals.
Garanti Bank, always focused on facilitating its customers’ lives with its approach of delivering innovative products and services, has launched a new service model with the aim of offering an all-around excellent banking experience. Within the scope of Garanti’s service model, which represents a new era in the Turkish banking sector, all Garanti branches are evolving into an innovative structure built on digitalization where the customers are able to benefit from all kinds of services in a one-stop banking system in the fastest and easiest manner.
18 Sep 2017
07 Sep 2017
BBVA has today named B2BPay as the winner of its Open Talent Global Fintech for Companies competition. From hundreds of entries into this specific segment, the team of judges selected B2BPay as their champion because of the way their solution enables SME businesses to grow internationally and trade with greater ease.