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Bank services

28 Aug 2018

13 Aug 2018

31 Jul 2018

04 Jul 2018

Garanti Bank’s modernization drive has now put the fruits of the burgeoning digital world at the fingertips of customers at 500 of its branches just a year after its revolutionary service model was introduced. The transformation effort of its entire branch network, which is on track for completion by year’s end, aims to allow one-stop, fast and easy access to a wide array of services.

03 May 2018

Imagine a Spanish SME asking for a loan in Germany; an Italian easily transferring money to Portugal or a French person taking on a mortgage in the Netherlands.   All of this forms part of the fledgling European capital markets and banking union. What remains to be done? BBVA is one of the few European banks to address these issues at the joint conference of the European Commission and the European Central bank held today in Frankfurt.

13 Apr 2018

Our mobile phones have become an extension of ourselves. Even more so when looking at markets like Spain where there is significant smartphone market penetration. That’s why BBVA has committed its firm support to creating a unique experience for its customers using mobile devices. The data validates the positive progress made by the business in this digital channel. The bank’s app in Spain has just surpassed 5 million downloads by individual Android users, and at the close of March, the number of mobile customers exceeds 3.4 million.

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26 Feb 2018

At BBVA Compass, helping customers adapt to an increasingly digital reality is an effort being undertaken by all customer facing units of the bank, including telephone agents.

Historically a role that provided traditional customer service support, the agents are now doubling up to  combine service ​support with digital sales & self serve (DIY) education. According to BBVA Compass Director of the Contact Center Deborah Catley, the agents’ ultimate goal is to contribute to digital transformation in two parts: reinforcing the learning the customer receives from their in-branch bankers and guiding and answering questions related to applying for new products through digital channels.

21 Feb 2018

Since it was launched in 2016, the FCA’s regulatory sandbox has supported 60 firms to test their innovation with real customers in the live market under controlled conditions. Now, it is assessing different options to scale up the model at global level to solve the challenges of operating internationally in the fintech market.

20 Feb 2018

26 Jan 2018

24 Jan 2018

Around seven years ago, in the wake of recently enacted regulatory changes, the availability of free checking accounts started a slow descent into oblivion as banks grappled with how to adjust business models.

Fast forward to today, and banks are still grappling with the issue, as evidenced by a recent bank’s announcement that it would be eliminating its free checking account and moving customers into an account charging a $12 monthly fee  – unless the customer maintains a direct deposit of $250 or more, or a minimum daily balance of $1,500

03 Jan 2018

22 Dec 2017

20 Dec 2017

19 Dec 2017

13 Dec 2017

27 Nov 2017

BBVA, in collaboration with Wave, conducted the first pilot that uses blockchain to automate the electronic submission of documents in an import-export transaction between Europe and Latin America.  Thanks to Wave’s solution, which uses Distributed Ledger Technology (DLT) and blockchain, BBVA was able to reduce the time required to send, verify and authorize an international trade transaction, which normally takes from seven to ten days, to just 2.5 hours.

23 Nov 2017

22 Nov 2017

Garanti Bank, signed a three-year credit agreement worth $250 million with ICBC (Industrial and Commercial Bank of China Limited) with the coordination of ICBC Turkey Bank A.Ş. The agreement has been the first credit cooperation by Garanti with ICBC. Garanti will be using this amount for the funding of general corporate operations and foreign trade.

16 Nov 2017

14 Nov 2017

Contactless technology enables users to make card payments through near-field communication (NFC). Adoption of this technology has grown exponentially in recent years, thanks to the benefits it offers both consumers and stores.

13 Nov 2017

06 Nov 2017

Madrid hosted last week the Service Design Global Conference (SDGC17), a leading event in the world of service design that pays special attention to how this discipline is changing the world of banking. BBVA took part in one of the sessions to explain how design is, without a doubt, a key element in the success of its financial products and in satisfying customer needs at a time of great challenges for banking.

27 Oct 2017

  • Operating income: Recurring revenues continued their upward trend, growing 4.2% between January and September. This, together with cost containment efforts (expenses dropped 1.7% in the year to September), drove operating income to a record €9.52 billion
  • Risks: The NPL ratio continued to improve, reaching 4.5% in September (vs. 4.8% in June), the lowest level in the past five years. Coverage increased to 72%
  • Capital: The fully-loaded CET1 ratio rose to 11.2% in September, reflecting a capital generation of 30 basis points in the first nine months of the year
  • Transformation: The digital customer base grew 24% y-o-y to 21.1 million in September. Of these, the number of customers banking with their smartphones surged 43% to 15.8 million

12 Oct 2017

BBVA Compass was recognized as a leader in Financial Fitness from Javelin Strategy & Research in its 2017 Online Banking Scorecard, with independent research firm spotlighting the bank for providing a notable online banking experience that guides customers on a financial journey.

Javelin Strategy & Research’s competitive analysis of the nation’s top 28 financial institutions examines more than 225 online banking features in six critical areas of banking success: ease of use, security empowerment, financial fitness, money movement, customer service, and account opening.

The ‘Leader’ in Financial Fitness recognition was given to just 3 financial institutions out of 28 measured that Javelin found to be proactive and vigilant financial advisers that demonstrate that they:

  • Have financial oversight and guidance anchored by the ability for customers to conveniently view balances and transactions for all of their accounts in a single view.
  • Give consumers alerts that help them stay on top of their finances.
  • Serve up personalized content and insights to help them understand and manage their money better.
  • Have online banking services that boast the tools and advice that help customers save for specific goals.

Garanti Bank, always focused on facilitating its customers’ lives with its approach of delivering innovative products and services, has launched a new service model with the aim of offering an all-around excellent banking experience. Within the scope of Garanti’s service model, which represents a new era in the Turkish banking sector, all Garanti branches are evolving into an innovative structure built on digitalization where the customers are able to benefit from all kinds of services in a one-stop banking system in the fastest and easiest manner.

18 Sep 2017

07 Sep 2017

BBVA has today named B2BPay as the winner of its Open Talent Global Fintech for Companies competition. From hundreds of entries into this specific segment, the team of judges selected B2BPay as their champion because of the way their solution enables SME businesses to grow internationally and trade with greater ease.

06 Sep 2017

UK Challenger bank Atom is making its first move overseas by beginning to offer savers in Germany access to its products.

The app-based bank, which is part owned by BBVA, has partnered with Deposit Solutions in order to launch fixed-rate products to customers in the country.

02 Aug 2017

31 Jul 2017

28 Jul 2017

Consumer debt in the U.S. continues to be pervasive some seven years after 2008’s economic downturn. If you count yourself as one of those still struggling, take heart. With a dose of discipline and self control, you could potentially loosen debt’s vice grip on your life.

 

17 Jul 2017

The financial crisis has had dire consequences on the banking sector’s landscape.  Of the 8,600 entities that operated in Europe in 2008, only 6,500 remained at the beginning of this year.  In addition, these banks now have to operate under a regulatory framework that’s much stricter than the one that existed before the crisis, in a market that has also changed.  All this is leading European banks to shift their business models.  Do they now have a more retail-minded profile than before the crisis?  That’s what it looks like.

13 Jul 2017

The future of mobile banking will come down to user experience, personalization and how, in the future, banks will create new sources of value for customers through digital partnerships, according to Forrester Research analyst Aurélie L’Hostis.

BBVA has the best mobile banking app in the world, according to Forrester Research’s latest report “2017 Global Mobile Banking Benchmark.” The study, which was published today, analyzed 53 apps from large retail banks in 18 countries, including the U.S., the U.K., France, Brazil, Turkey, China and Australia.

06 Jul 2017

27 Jun 2017

22 Jun 2017

Since its inception in 2009, the BBVA Compass Mobile Banking app has been nationally recognized for its functionality and user experience, adding a series of awards to its wall of digital achievements and achieving milestones that have raised the mobile banking standard.

21 Jun 2017

20 Jun 2017

16 Jun 2017

15 Jun 2017

13 Jun 2017

Funding is one of the biggest challenges that entrepreneurs face when launching their own company. And getting it is not easy. But now, Trust·u, a new SME-oriented financing model, aims to help recently created companies overcome this hurdle by offering loans to startups that are able to convince relatives and friends to support them.

29 May 2017

26 May 2017

24 May 2017

28 Apr 2017

19 Apr 2017

The European Commission is currently seeking to answer this and many other questions that citizens have posed about retail financial services. In 2015, the Commission launched a public consultation that is set out in a document containing requests from citizens, presented by the European Parliament at the close of 2016. The next step was the publication of the Consumer Financial Services Action Plan: Better Products, More Choice, with specific proposals for eliminating the barriers to retail banking in Europe.

04 Apr 2017

On April 4 the new €50 note will enter into circulation. This new note, presented on July 5, 2016 by the European Central Bank will be phased in gradually and will coexist with the preceding model, which will remain legal tender. Thus, the ECB completes another step in the rollout of the Europa series, and follows the €5, €10 and €20 notes, which have already been issued. Reinhold Gerstetter, independent banknote designer was selected to refresh the design of the notes.