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Customer experience

01 Jun 2021

24 May 2021

25 Mar 2021

18 Mar 2021

The agile work methodology, new skills that teams look for or the recent inclusion of diversity as a strategic business priority are some of the ways in which BBVA’s human team has changed over the past few years. Paloma Tejada, head of Talent and Culture, Agile and Communications, at Client Solutions, BBVA, spoke about all of them in a conversation with Matthew Gamser, CEO of the SME Finance Forum.

10 Mar 2021

Placing the core values of its corporate culture at the heart of its banking activities, Garanti BBVA issued its Integrated Annual Report 2020 with the concept "The Meaning We Attach to Words". Integrating the real life reflections of its commitments to the society alongside economic indicators in its legal annual reporting, Garanti BBVA also describes the sustainability principles it has implemented in the process.

26 Feb 2021

22 Feb 2021

29 Jan 2021

28 Jan 2021

27 Jan 2021

22 Jan 2021

Alicia Pertusa, head of Client Solutions Strategy at BBVA, has been involved in the different 'blockchain' research projects and pilots that BBVA has carried out over the past five years. The launch of its first bitcoin transaction and custody service in Switzerland was a landmark achievement for BBVA. The rollout was made possible thanks to the regulatory framework set up by the Helvetian country, which provides a unique opportunity to explore innovation in digital asset management. In this interview, Pertusa explains how this service is just a first step in an area that is going to have a direct impact on how we exchange not only money, but also any valuable asset or piece of information.

12 Jan 2021

07 Jan 2021

06 Nov 2020

29 Oct 2020

30 Sep 2020

11 Sep 2020

19 Aug 2020

04 Aug 2020

Internet sales have soared in recent months, resulting in growth in the ecommerce sector. But if new purchasing habits are to truly take root and survive in the post COVID-19 reality, businesses will have to carefully nurture the customer buying experience. Against this backdrop, artificial intelligence (AI) is not only a tool to help improve the user experience and increase customer satisfaction, it can also facilitate payment management and detect potential fraud.

15 Jul 2020

13 Jul 2020

If variety is the spice of life, then consider the inaugural BBVA USA Global Wealth Advisory Council a well-seasoned collection of wealth management professionals. A council made up of sales and support professionals in the BBVA USA Global Wealth and BBVA Securities, Inc. teams, the group’s main focus in its first year has been to brainstorm and cultivate unique solutions and collaboratively recommend constructive suggestions for improvement across the board.

06 Jul 2020

30 Jun 2020

24 Jun 2020

01 Jun 2020

15 May 2020

12 May 2020

30 Apr 2020

28 Apr 2020