BBVA continues taking security measures to stop the spread of the COVID-19 virus in Spain. Starting this Tuesday, the bank is operating its branches with 20 percent of its workforce, guaranteeing service in all municipalities where it has a presence.  This measures aims to protect the health of customers and employees, following the recommendations of healthcare authorities.

In early-February, BBVA USA introduced its new 5-year strategic plan, underscored by six pillars that are guiding the bank globally. 

Growth, particularly profitable growth, is the lifeblood of long lasting – and more often than not – the most innovative companies.

Shortly after being recognized by Global Finance magazine for its cash and treasury management services, BBVA USA earned another pair of awards today from financial industry research firm Greenwich Associates.

BBVA USA’s Global Wealth team saw a continued growth in customer satisfaction in 2019, reporting solid Net Promoter Score via its Voice of the Client Experience Program.

Holvi, the BBVA-owned digital banking specialist for self-employed business owners, has announced it is expanding into its third core market – the United Kingdom.

The new Fast Identity Online (FIDO) standard reinforces the security of online identity authentication systems on mobile devices and web applications. Its goal is to replace the exclusive use of passwords with more secure biometric authentication mechanisms that are protected by encryption systems.

Head of Commercial and Wealth Rafael Bustillo has been a leading force in the evolution of banking in his 30-plus years at BBVA. But, it’s the future that he’s most excited about. In the following interview, Bustillo gave his thoughts about the challenges and opportunities facing the bank’s Commercial & Wealth team in the coming year.

In this installment on how BBVA USA’s Head of Retail Banking Murat Çağri Süzer helped BBVA USA achieve notable branch productivity over the course of two years, we take a look at the importance of digitizing products for increased convenience and efficiency for both customers and branch employees.

Garanti BBVA Executive Vice President Didem Dinçer Başer joined the Women in Technology (Wtech) Association at their inaugural event, ‘Human Diversity in Technology.’ The Wtech Association aims to increase the number of women in technology by helping them fulfill their potential and advocating for equal opportunities. Didem Dinçer Başer participated in a panel entitled ‘Future with Technology’ where she discussed the future of digital banking and ever-changing customer expectations.

Forbes contributor Blake Morgan highlighted in a recent article that digital transformation and customer experience go hand in hand. She goes on to share 100 statistics that demonstrate the growth and importance of digital transformation and its impact on customer experience, as well as the digital challenges and opportunities that companies are likely to face in the future.

The BBVA’s Turkish unit has a long history with digital transformation and continues to break new ground. The evolving role of bank branches plays a big part in this transformation – a topic that was discussed in depth at the RBR Bank Transformation Conference in London.

The Garanti BBVA mobile application uses biometric authentication technology to provide customers a better user experience and increased security. The bank’s customers’ warm response — registering more than 800,000 activations using iris recognition per month— validates the bank’s investment in the technology.

In mid-September, BBVA Open Platform announced that it was working with Catch to provide banking and payment services for gig workers.

Ask anybody which search engine they use to find an answer online, and chances are good, they’ll say Google. In fact, the search engine has become synonymous with searching; so much so that Webster’s Dictionary has included it as a verb, as in “We googled what Google is.” Talk about meta.

Garanti BBVA is partnering with BELBİM Elektronik Para ve Ödeme Hizmetleri A.Ş., to go the extra mile when it comes to innovation. Garanti BBVA’s  mobile app can now be used to refill Istanbul travel cards, allowing customers to move around the city without worrying about the balance on their card.

BBVA USA has been named the 2019 CX Leader for U.S. Commercial Middle Market Banking, according to the research-based financial consulting firm Greenwich Associates.

BBVA has achieved a critical milestone in its drive towards digital banking after passing the 50 percent mobile banking tipping point for customers. The news means more than half of BBVA’s active customers worldwide now engage with the bank via mobile devices, and through mobile channels like its world-leading mobile banking app.

With the advent of big data, banks like BBVA are better able to harness the power of information to improve customer experience and provide advice, products and services – all personalized to your unique situation.

The world of banking is continuing to undergo a paradigm shift in terms of the way it operates and the products and services it delivers. BBVA’s Global Head of New Digital Businesses (NDB), Ian Ormerod, outlines the strategies NDB enacts to build the future of banking, and how uncertainty is a key driver for its growth.

BBVA has again been named as one of the world’s leading financial institutions when it comes to open banking. The accolade comes as part of the Open Banking Report 2019, published by online banking experts The Paypers and Innopay. The authors of the report also interviewed BBVA’s Global Head of Open Banking, Carlos López Moctezuma, drawing on his insights to explain best practice in the sector around the core themes.

The roll-out of networks with speeds far superior to 4G will improve customer experience and allow for real time information processing, making communications more secure.

BBVA has named the winner of its newly created Open Talent Award for Sustainability as Australian last mile start-up AgUnity.

In February 2019, BBVA USA’s parent company disclosed in its earnings presentation that BBVA USA’s branch productivity increased by 40 percent over two years, making the regional bank one of the fastest growing in its segment.

Since SWIFT gpi was launched in 2017, BBVA has managed three million transactions – equivalent to €2 trillion – using this international payment standard. BBVA staunchly supports this global payment mechanism, which delivers speed and transparency to cross-border payments. Now SWIFT gpi aims to offer instant payments.

BBVA Net Cash USA Mobile was named a winner in the 2019 Bank Customer Experience (BCX) Awards, taking first place in the Best Mobile/Online Experience (financial institutions) category. BBVA USA was recognized for the award at the Bank Customer Experience Summit in Chicago in September, along with honorees who received awards in three other categories.

Garanti BBVA continues to contribute to the Turkish national economy by providing exporters the expert guidance they need to break into new markets.

BBVA has a global program designed to create personalized, data-driven experiences to cater for the individual saving needs of its customers, either through recommendations, advice or proactive steps. After launching this kind of solution in Spain and Mexico, BBVA is now working to bring this program to the other countries in which it operates.

Antonio Macías (Madrid,1973) is Head of Payment Methods, Digital Transformation at BBVA Spain. Previously, he has been Head of Payment Method Strategy and Transformation.

Nowadays, a small business, in addition to offering a quality product, needs to have at its disposal the best solutions for the day-to-day. The department led by Antonio Macías works to offer solutions that enable businesses to adapt to consumers who have evolved in the way that they come into contact with a business and in the way they pay for their purchases.

The digital onboarding process based on biometric identification technologies, which is already available in Spain, will now reach other countries thanks to the reuse of globally designed components.

Gonzalo Rodriguez Rodriguez is the global head of Customer Solutions at BBVA – the business unit charged with building the future of consumer financial services for the bank. In this interview, Gonzalo outlines where he sees the future of banking heading, and how far along that path BBVA currently is.

Mark Zacheis is the head of BBVA Global Wealth operations in the Dallas-Fort Worth market – an area saturated with wealthy families and individuals. In fact, the DFW area was deemed as one of the top ten wealthiest places in the entire world, according to a ranking from Wealth-X in early January.

Atom bank, the U.K.’s first bank built exclusively for mobile, has today been awarded a £10 million grant to boost genuine competition in lending to SMEs. Atom will use the grant to help transform banking for small businesses and deliver an additional £3 billion of business financing by March 2024. Atom will also create 70 jobs in the North East of England.

Digital transformation in the banking industry cannot be overstated. From mobile capabilities to digital check deposits to P2P platforms such as Venmo and PayPal, the wave of digital is washing ashore on every financial institution’s line-of-business. This constant shift can provide customers numerous options when managing their finances.

BBVA announced strong results last week when it published its 2Q 2019 report – much of which was underpinned by continuous strong performance in its digital transformation.

If sending money is akin to a display of affection, people were showing their moms love in a big way on Mother’s Day, according to recently released results from international transfer services processor BBVA Transfer Services, or BTS.

Just months after announcing its plan to realign its global brand, BBVA USA introduced a newly updated Premium Checking account, intended to deliver on the bank’s commitment to provide global products and services, an improved user experience, and solutions that help customers make better financial decisions.

• Newly updated account reflects updated brand strategy: BBVA’s global focus on transparency and simplicity are reflected in the product’s new features and benefits
• A simpler, more transparent product: The new Premium Checking account is streamlined with simpler qualifying criteria and expanded benefits
• Lower monthly fees, more easily avoided: BBVA’s relationship program and private bank were also notable reasons for the bank’s designation.

The growth in usage in mobile banking across BBVA is continuing at pace, as new statistics from BBVA today show.

We humans have a history of finding faster, simpler, more efficient ways of doing things. Over time, we’ve sped up every process from building a car to ordering a pizza online.  So it’s really no surprise that we’ve also established thought processes to help us wade through all the information we encounter and make decisions more quickly.

Garanti BBVA is leading the creation of value for its customers by delivering innovative products and services to the digital banking sector. Its mobile app Garanti BBVA Mobile was ranked the second best in Europe for the second year in a row by Forrester Research, one of the world’s leading research and consulting companies.

The final school bell has rung for a good portion of students across the U.S. – and if it hasn’t, it surely will soon. Summer plans are being made, and that could include a family vacation abroad to experience foreign lands and new cultures with loved ones.

Every day, we ask our brains to make decisions, about what to wear, what to order, which shoes to buy, which route to take to work. Some of these decisions are made so automatically, we aren’t even aware we’re making them. Our brains do that on purpose — relying on shortcuts and preferences — to avoid the continuous ongoing stress of making the same decisions again and again.

Within the context of a complex environment, BBVA leads the digital transformation of banking and is evolving its business model in order to create value for its various stakeholders. This is how Jaime Sáenz de Tejada, Global Head of Finance at BBVA, summarized the bank’s position at the 26th Financial Sector Summit (XXVI Encuentro del Sector Financiero), organized by Deloitte in Madrid. “Our business model is creating more value for customers and shareholders,” he said.

Garanti Bank provides its SME clients a dedicated in-branch customer relationship manager who support clients in their banking needs. Now, these clients have access to a new service: Central Customer Service (Merkezi Müşteri Hizmetleri, or MHT). This new structure aims to provide clients a faster response to queries and transactions when the volume of requests is high

BBVA Compass Atascosita Branch Retail Executive Liz Zweifel recently said of the bank’s efforts around mobile engagement, “It’s important to make sure our customers understand we aren’t pushing them away, we just want them to have access to another resource and another connection.”

Garanti continues to bring innovative solutions to the Turkish banking sector with SWIFT GPI, a new standard that provides significant improvements to the handling of international payments. Foreign currency transactions made to both domestic and foreign banks via Garanti Bank can now be easily tracked with SWIFT’s ‘Tracking Report’ feature, which has been integrated into Garanti Online Banking.

Garanti Bank’s Motorcycle Loans were named the best new product at the 2019 Business Awards. This award from such a prestigious international organization represents further recognition of Garanti’s efforts to make its customers’ lives easier through innovative products and services.

Thirty years ago this month the internet came online giving consumers the ability to educate themselves on various products and services long before they ever spoke to an expert. For financial services, it signaled a shift in how bankers worked with customers.