The digital onboarding process based on biometric identification technologies, which is already available in Spain, will now reach other countries thanks to the reuse of globally designed components.
19 Aug 2019
Gonzalo Rodriguez Rodriguez is the global head of Customer Solutions at BBVA – the business unit charged with building the future of consumer financial services for the bank. In this interview, Gonzalo outlines where he sees the future of banking heading, and how far along that path BBVA currently is.
16 Aug 2019
Mark Zacheis is the head of BBVA Global Wealth operations in the Dallas-Fort Worth market – an area saturated with wealthy families and individuals. In fact, the DFW area was deemed as one of the top ten wealthiest places in the entire world, according to a ranking from Wealth-X in early January.
15 Aug 2019
We interview Çağrı Süzer, BBVA USA Head of Retail Banking
14 Aug 2019
Atom bank, the U.K.’s first bank built exclusively for mobile, has today been awarded a £10 million grant to boost genuine competition in lending to SMEs. Atom will use the grant to help transform banking for small businesses and deliver an additional £3 billion of business financing by March 2024. Atom will also create 70 jobs in the North East of England.
12 Aug 2019
Digital transformation in the banking industry cannot be overstated. From mobile capabilities to digital check deposits to P2P platforms such as Venmo and PayPal, the wave of digital is washing ashore on every financial institution’s line-of-business. This constant shift can provide customers numerous options when managing their finances.
06 Aug 2019
17 Jul 2019
If sending money is akin to a display of affection, people were showing their moms love in a big way on Mother’s Day, according to recently released results from international transfer services processor BBVA Transfer Services, or BTS.
12 Jul 2019
Just months after announcing its plan to realign its global brand, BBVA USA introduced a newly updated Premium Checking account, intended to deliver on the bank’s commitment to provide global products and services, an improved user experience, and solutions that help customers make better financial decisions.
- Newly updated account reflects updated brand strategy: BBVA’s global focus on transparency and simplicity are reflected in the product’s new features and benefits
- A simpler, more transparent product: The new Premium Checking account is streamlined with simpler qualifying criteria and expanded benefits
- Lower monthly fees, more easily avoided: BBVA’s relationship program and private bank were also notable reasons for the bank’s designation.
10 Jul 2019
The growth in usage in mobile banking across BBVA is continuing at pace, as new statistics from BBVA today show.
09 Jul 2019
We humans have a history of finding faster, simpler, more efficient ways of doing things. Over time, we’ve sped up every process from building a car to ordering a pizza online. So it’s really no surprise that we’ve also established thought processes to help us wade through all the information we encounter and make decisions more quickly.
06 Jun 2019
Garanti BBVA is leading the creation of value for its customers by delivering innovative products and services to the digital banking sector. Its mobile app Garanti BBVA Mobile was ranked the second best in Europe for the second year in a row by Forrester Research, one of the world’s leading research and consulting companies.
29 May 2019
The final school bell has rung for a good portion of students across the U.S. – and if it hasn’t, it surely will soon. Summer plans are being made, and that could include a family vacation abroad to experience foreign lands and new cultures with loved ones.
14 May 2019
Every day, we ask our brains to make decisions, about what to wear, what to order, which shoes to buy, which route to take to work. Some of these decisions are made so automatically, we aren’t even aware we’re making them. Our brains do that on purpose — relying on shortcuts and preferences — to avoid the continuous ongoing stress of making the same decisions again and again.
09 May 2019
Within the context of a complex environment, BBVA leads the digital transformation of banking and is evolving its business model in order to create value for its various stakeholders. This is how Jaime Sáenz de Tejada, Global Head of Finance at BBVA, summarized the bank’s position at the 26th Financial Sector Summit (XXVI Encuentro del Sector Financiero), organized by Deloitte in Madrid. “Our business model is creating more value for customers and shareholders,” he said.
07 May 2019
Garanti Bank provides its SME clients a dedicated in-branch customer relationship manager who support clients in their banking needs. Now, these clients have access to a new service: Central Customer Service (Merkezi Müşteri Hizmetleri, or MHT). This new structure aims to provide clients a faster response to queries and transactions when the volume of requests is high
29 Mar 2019
BBVA Compass Atascosita Branch Retail Executive Liz Zweifel recently said of the bank’s efforts around mobile engagement, “It’s important to make sure our customers understand we aren’t pushing them away, we just want them to have access to another resource and another connection.”
Garanti continues to bring innovative solutions to the Turkish banking sector with SWIFT GPI, a new standard that provides significant improvements to the handling of international payments. Foreign currency transactions made to both domestic and foreign banks via Garanti Bank can now be easily tracked with SWIFT’s ‘Tracking Report’ feature, which has been integrated into Garanti Online Banking.
27 Mar 2019
26 Mar 2019
Thirty years ago this month the internet came online giving consumers the ability to educate themselves on various products and services long before they ever spoke to an expert. For financial services, it signaled a shift in how bankers worked with customers.
22 Mar 2019
21 Mar 2019
BBVA Global Head of Client Solutions
20 Mar 2019
14 Mar 2019
We interview Hector Chacon,
13 Mar 2019
Garanti Bank recently published its 2018 Integrated Annual Report with an important new feature. The report includes a “True Stories” theme this year: real stories about the experiences Garanti employees have had with customers across Turkey, in their own words. Garanti is the first and only bank in Turkey to publish an integrated annual report that includes information on the value the bank creates for customers.
11 Mar 2019
For the second time within a month, GOBankingRates has recognized BBVA Compass, this time highlighting its second chance checking account as one of the top in the U.S. The list includes 16 banks across the country, with BBVA Compass being the second largest bank recognized in terms of assets and branch count.
08 Mar 2019
Global consultancy Deloitte recently released a series of articles from their global digital banking consumer survey. In their third article, Recognizing the value of bank branches in a digital world, they found that bank branches continue to have value, even as digital becomes increasingly prevalent in all our day-to-day interactions.
06 Mar 2019
Houston Dynamo season is officially here for soccer (Sorry – football) aficionados, and with it comes updates to one of the city’s East End neighborhood staples: BBVA Compass Stadium. Fans clad in their orange and white will have plenty of chances to check out the new facilities, and those with BBVA Compass blue in their pocket will have some updated perks.
21 Feb 2019
Susana Valencia led the charge long before she earned the position of head banker in BBVA Compass’ Laredo market.
19 Feb 2019
Lacey Perry is the Branch Retail Executive for the BBVA Compass Shoreline Branch in Corpus Christi, Texas. Owing to its downtown business center location, of the three branches in the city, the Shoreline branch is the one with the least consumer foot traffic. Yet Perry is still the highest performer across all 644 branches in the bank’s retail network.
15 Feb 2019
Euromoney recognized Garanti for its groundbreaking personal banking products and services, selecting the bank for its ‘Best Private Banking’ award. The leading financial magazine plans to present the award next week in London.
14 Feb 2019
Last year was a big year – the best year, in fact – for BBVA Compass Retail Banking.
The retail bank unit, with a 644-branch network, not only realized its best year ever in customer growth, nearly doubling growth from the prior year, it also ramped up productivity and achieved record profits. And if that weren’t enough, the team tripled its in-branch mobile demos, reached the top level of retail network and mortgage origination Net Promoter Score (NPS) and improved workflow both inside and outside the branch.
11 Feb 2019
05 Feb 2019
04 Feb 2019
Garanti blazes a trail in the Turkish credit card market with the launch of Shop&Fly, a new product in the bank’s portfolio that makes life easier for its customers.
25 Jan 2019
We recently caught up with serial entrepreneur Joaquín Ayuso de Paul, CEO and founder of Denizen – a fintech company incubated in BBVA’s New Digital Businesses unit. Denizen has created the first truly global bank account for expats.
08 Jan 2019
Garanti Bank is expanding its unique range of innovative products and services with the rollout of Garanti Stories, a new feature embedded in the Garanti Cep app. Garanti Stories offers services that go beyond traditional banking while fulfilling customers’ basic needs and expectations, delivering an experience similar to the stories on popular social media platforms such as Snapchat and Instagram.
18 Dec 2018
BBVA Compass has increased its Net Promoter Score (NPS) among Commercial clients across its footprint, according to a recent Voice of the Customer study by market intelligence provider Greenwich Associates.
BBVA is developing an open innovation program in the region, known as fast track, which makes it possible to streamline and make more efficient the processes that the Group develops together with startups to implement new digital products and services for the benefit of customers.
14 Dec 2018
Usually when BBVA Compass posts Fintech Friday, there’s a theme or a trend that the news cycle follows.
11 Dec 2018
The holidays can be stressful for those who have a large number of names on their gift list. Not much time remains for those in the full swing of their shopping spree. As the pressure mounts to finish, any little bit helps.
07 Dec 2018
No one can predict the future. But calculated forecasts can be made based off of robust information.
05 Dec 2018
BBVA only Spanish bank amongst 15 global finance leaders to join pre-validation pilot focused on error detection in gpi payments.
30 Nov 2018
27 Nov 2018
Atom bank, the UK’s first bank built for mobile and the country’s fastest growing mortgage lender, has agreed a multi-year partnership with leading fintech Thought Machine to put its next generation of personal and business banking products onto Thought Machine’s Vault platform.
BBVA’s online digital acquisition for corporate customers is not only simple and convenient, but also presents an attractive design. This service was recognized at the 2018 Ibero-American Design Biennial with an award in the ‘Service Design’; category. The design team set out to emulate a real-life exchange with the customer through a digital interface, mimicking the tone and approach that an agent would typically use when tending to a potential customer.
23 Nov 2018
This Fintech Friday has a local spin to it, with a columnist out in the desert making a case for Arizona’s financial technology sector.
19 Nov 2018
Garanti Bank customers now have two more products at their disposal, ‘Motorcycle Loans’ and ‘OSS Insurance’ (one stop shop). These new solutions give customers quick and easy access to credit and insurance options at the point of sale, with minimal paperwork. The bank’s goal is to make life easier for its customers through innovative products and services.
16 Nov 2018
Mortgages and real estate were at the forefront of the fintech news headlines this week in the U.S.