04 Jul 2018
Thanks to machine learning, chatbots are already becoming much more than a mere “always-on” tool used for interacting with the bank.
28 Jun 2018
In the Arizona desert, rainfall is few and far between. While the Valley of the Sun has a dearth of precipitation, banking solutions and digital innovation run together and flow consistently in this extremely hot corner of the country.
25 Jun 2018
BBVA’s Global Head of Customer and Client Solutions, Derek White, has been interviewed by leading Spanish newspaper Expansión.
21 Jun 2018
20 Jun 2018
“Hi, how can I help?” They are only five simple words, but there was nothing simple about what followed when Google presented Google Duplex at its recent I/O conference recently. Google Duplex is an ‘intelligent’ AI-led voice assistant tool that is capable of executing simple voice calls, such as making restaurant reservations or hairdresser’s appointments. It sounded so realistic and human that the person on the other end of the line in each demo was seemingly unaware that they were speaking to a machine.
15 Jun 2018
BBVA’s digital customers have once again set new records in their adoption of the groups digital channels and offerings, the bank is reporting.
12 Jun 2018
Picture walking up to a digital banking kiosk, opening up an account, and subsequently receiving your personalized debit card almost immediately. Take a trip to the other side of the world, and you’ll discover that this is now a reality. But is there a place for something like this in the United States?
11 Jun 2018
The sweepstakes, which started in June and wraps January 2, 2019, boasts a total of $35,000 in customer prizes, which includes one $10,000 grand prize, eight $1,000 monthly prizes and 34 weekly prizes of $500. According to BBVA Compass Director of Digital Engagement, ATM & Branch Distribution, Cody Sparks, in its first year, the sweepstakes proved to be a key driver of increased mobile adoption.
01 Jun 2018
25 May 2018
Maria Holmes has seen quite a lot in her career, starting off as a stock broker and working in the financial industry for the past thirty years.
24 May 2018
23 May 2018
For many Americans, Memorial Day is the unofficial start of summer, replete with BBQs, time with friends and family and the first foray into the pool. But, even as we set about celebrating the freedom we have, it’s incumbent on us to not forget those who gave their all in service to our country.
22 May 2018
17 May 2018
- BBVA’s mobile platform marks the start of a new transformation stage for the Group, with a solution that unifies design, functionality and user experience
- BBVA Bancomer becomes the first BBVA franchise to adopt this new development in its mobile banking solution, which will be rolled out progressively across the Group’s footprint
- BBVA already has over 24 million digital customers, of whom 19.3 million use mobile devices.
- BBVA Bancomer’s digital sales have grown from 7 percent at the end of 2015, to 31 percent in the first quarter of 2018, and are expected to hit 41 percent by the end of the year
15 May 2018
Almost nine months after the devastating and historic Hurricane Harvey came through the Texas Gulf Coast, BBVA Compass is reopening the last of its temporarily closed branches with a new design, location and state-of-the-art features.
10 May 2018
Digital banking offers both customers and clients alike massive potential. The accessibility, control and extra insights being a digital banking user can deliver are huge, and for BBVA it’s a model it can use to help people make better, more informed decisions.
09 May 2018
02 May 2018
23 Apr 2018
20 Apr 2018
In April 2017, BBVA Compass underwent a new chapter, launching a new website with the aim to improve transparency and make its information and services accessible to everyone.
12 Apr 2018
23 Mar 2018
The relationship between banks and ‘fintech’ startups has evolved from mistrust to collaboration. Users, already used to enjoying improved customer experiences, may come out big winners. In this collaborative context, BBVA is mentioned as an organization that is “showing the world what the future of banking can be”.
20 Mar 2018
Garanti Bank recently launched the opening of brokerage accounts via digital channels, with the new process requiring only a few clicks and less than 5 minutes to complete. This is a great advance over the old process, which required signing dozens of forms and took 60 minutes to complete.
14 Mar 2018
BBVA Compass’ commitment to the Mile High City and surrounding areas was on a high-profile display for the second time in five months this week, when the bank brought Kevin Mitnick on Tues., March 13 to speak to clients at a forum.
BBVA signed a collaboration agreement with the Spanish Patent and Trademark Office (SPTO), setting out the cooperation framework to raise awareness on and facilitate the understanding of industrial property-related issues within BBVA.
09 Mar 2018
06 Mar 2018
Some 42% of BBVA Spain’s sales were carried out through digital channels in January 2018, a record figure that far surpasses the same period a year earlier (24.5%) and is almost four times that of only two years ago (11%).
28 Feb 2018
BBVA Asset Management and Global Wealth hosted its third edition Silicon Valley Immersion experience on Feb. 18 in San Francisco and wrapped up the week-long entrepreneurial experience for 21 clients on Feb. 23. Participants came from the U.S., Mexico, Peru, Switzerland and Spain.
26 Feb 2018
At BBVA Compass, helping customers adapt to an increasingly digital reality is an effort being undertaken by all customer facing units of the bank, including telephone agents.
Historically a role that provided traditional customer service support, the agents are now doubling up to combine service support with digital sales & self serve (DIY) education. According to BBVA Compass Director of the Contact Center Deborah Catley, the agents’ ultimate goal is to contribute to digital transformation in two parts: reinforcing the learning the customer receives from their in-branch bankers and guiding and answering questions related to applying for new products through digital channels.
23 Feb 2018
BBVA today launched its new BBVA for Everyone app, available for both iOS and Android operating systems, which enables the blind and those with physical or mild mental disabilities to use the bank’s network of over 6,300 automatic teller machines (ATMs). This new tool will guide those with visual disabilities to the ATM of their choice and help them withdraw cash. BBVA is a pioneer in this type of mobile solutions, which complement the services already available for people with disabilities on the web and corporate apps.
21 Feb 2018
Since it was launched in 2016, the FCA’s regulatory sandbox has supported 60 firms to test their innovation with real customers in the live market under controlled conditions. Now, it is assessing different options to scale up the model at global level to solve the challenges of operating internationally in the fintech market.
19 Feb 2018
Four members of BBVA’s design team were invited to participate in Interaction18, the biggest technology and design event in France, to explain how design contributes to organizational change.
15 Feb 2018
Since landing in the United States in 2004, BBVA has heralded the impending arrival of banking’s digital revolution, even as it boldly proclaimed that it would lead the industry as it transformed.
Just 14 years later, the proclamations have come true, and recently reported numbers show the bank’s own transformation in countries around the globe is proceeding as planned. The bank’s subsidiary in the U.S. – BBVA Compass – is playing an increasingly outsize role in that transformation, with digital at the forefront of its own strategy for profitable growth.
14 Feb 2018
BBVA Compass continues to create opportunities for its clients, consumers and communities throughout its footprint, focusing on impactful hyper-local initiatives. Published on the bank’s global news platform, bbva.com, the articles below highlight BBVA Compass’ commitment to being an engine of opportunity within the communities it serves, and a bank with a mission of providing insights and services that help position its clients and consumers for a bright financial future.
12 Feb 2018
The use of virtual assistants, mainly in the form of smart speakers, is rapidly gaining ground. In less than a year, devices such as Echo and Google Home have appeared in households across the globe and users are becoming increasingly comfortable carrying out searches, purchases and even bank transactions using this format, which looks set to become the transactional interface between customers and companies.
09 Feb 2018
BBVA was recently chosen by Global Finance as the best private bank in Latin America, a distinction granted by the magazine in its “World’s Best Private Banks 2018” awards.
05 Feb 2018
31 Jan 2018
BBVA Compass’ longstanding relationship with Christie’s Auction House will hit another year when the first event of 2018 will be held in Houston on January 31.
30 Jan 2018
In the Phoenix area, there are about 299 sunny days a year, on average. While the climate in the Valley of Sun can sprinkle a normally-welcomed spot of sunshine on residents, it also brings a high rate of melanoma skin cancer, according to the CDC.
23 Jan 2018
BBVA Compass was an official supporter of the Alabama Crimson Tide’s championship parade this past Saturday, Jan. 20, helping the school celebrate its College Football Playoff National Championship.
BBVA is committed to working with the fintech community in a way that delivers real benefits for the start-ups, the bank and of course customers and clients.
19 Jan 2018
Service design is a strategic element in BBVA’s approach to understanding and satisfying customers’ needs at a time of great challenges for the banking industry. This year, a member of BBVA´s design team will give classes at two Spanish academic institutions, to share his knowledge with future professionals.
12 Jan 2018
More and more companies and consumers are turning to biometric technologies to enhance their authentication and payment methods. Compared to traditional password-based mechanisms, these solutions provide a better user experience and increased security.
11 Jan 2018
BBVA presents Baby Planner, a new functionality within BBVA’s app and website that allows customers and non-customers to understand the expenses associated with having a baby. The monetary expenditure for families with a child under three is 10% higher than for those without, as concluded by estimates from BBVA Research after factoring in other differences between households. This added functionality serves to give new parents the information they need to plan their finances. BBVA Baby Planner also provides the economic effects associated with maternity and paternity-leave and other schemes to offer “work-baby balance.”
It’s called the ‘upgrade effect.’ A new version of your mobile comes out and, without realizing it, you become careless with your own phone. Is your subconscious crying out for that spectacular new model that’s already available in the stores?