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Customer experience

Yesterday

03 Dec 2019

BBVA has achieved a critical milestone in its drive towards digital banking after passing the 50 percent mobile banking tipping point for customers. The news means more than half of BBVA’s active customers worldwide now engage with the bank via mobile devices, and through mobile channels like its world-leading mobile banking app.

18 Nov 2019

22 Oct 2019

The world of banking is continuing to undergo a paradigm shift in terms of the way it operates and the products and services it delivers. BBVA’s Global Head of New Digital Businesses (NDB), Ian Ormerod, outlines the strategies NDB enacts to build the future of banking, and how uncertainty is a key driver for its growth.

17 Oct 2019

BBVA has again been named as one of the world’s leading financial institutions when it comes to open banking. The accolade comes as part of the Open Banking Report 2019, published by online banking experts The Paypers and Innopay. The authors of the report also interviewed BBVA’s Global Head of Open Banking, Carlos López Moctezuma, drawing on his insights to explain best practice in the sector around the core themes.

14 Oct 2019

08 Oct 2019

03 Oct 2019

02 Oct 2019

Since SWIFT gpi was launched in 2017, BBVA has managed three million transactions – equivalent to €2 trillion – using this international payment standard. BBVA staunchly supports this global payment mechanism, which delivers speed and transparency to cross-border payments. Now SWIFT gpi aims to offer instant payments.

25 Sep 2019

16 Sep 2019

02 Sep 2019

BBVA has a global program designed to create personalized, data-driven experiences to cater for the individual saving needs of its customers, either through recommendations, advice or proactive steps. After launching this kind of solution in Spain and Mexico, BBVA is now working to bring this program to the other countries in which it operates.

28 Aug 2019

Antonio Macías (Madrid,1973) is Head of Payment Methods, Digital Transformation at BBVA Spain. Previously, he has been Head of Payment Method Strategy and Transformation.

Nowadays, a small business, in addition to offering a quality product, needs to have at its disposal the best solutions for the day-to-day. The department led by Antonio Macías works to offer solutions that enable businesses to adapt to consumers who have evolved in the way that they come into contact with a business and in the way they pay for their purchases.

20 Aug 2019

19 Aug 2019

16 Aug 2019

15 Aug 2019

14 Aug 2019

Atom bank, the U.K.’s first bank built exclusively for mobile, has today been awarded a £10 million grant to boost genuine competition in lending to SMEs. Atom will use the grant to help transform banking for small businesses and deliver an additional £3 billion of business financing by March 2024. Atom will also create 70 jobs in the North East of England.

12 Aug 2019

Digital transformation in the banking industry cannot be overstated. From mobile capabilities to digital check deposits to P2P platforms such as Venmo and PayPal, the wave of digital is washing ashore on every financial institution’s line-of-business. This constant shift can provide customers numerous options when managing their finances.

06 Aug 2019

17 Jul 2019

12 Jul 2019

Just months after announcing its plan to realign its global brand, BBVA USA introduced a newly updated Premium Checking account, intended to deliver on the bank’s commitment to provide global products and services, an improved user experience, and solutions that help customers make better financial decisions.

  • Newly updated account reflects updated brand strategy: BBVA’s global focus on transparency and simplicity are reflected in the product’s new features and benefits
  • A simpler, more transparent product: The new Premium Checking account is streamlined with simpler qualifying criteria and expanded benefits
  • Lower monthly fees, more easily avoided: BBVA’s relationship program and private bank were also notable reasons for the bank’s designation.

10 Jul 2019

09 Jul 2019

We humans have a history of finding faster, simpler, more efficient ways of doing things. Over time, we’ve sped up every process from building a car to ordering a pizza online.  So it’s really no surprise that we’ve also established thought processes to help us wade through all the information we encounter and make decisions more quickly.

06 Jun 2019

29 May 2019

The final school bell has rung for a good portion of students across the U.S. – and if it hasn’t, it surely will soon. Summer plans are being made, and that could include a family vacation abroad to experience foreign lands and new cultures with loved ones.

14 May 2019

Every day, we ask our brains to make decisions, about what to wear, what to order, which shoes to buy, which route to take to work. Some of these decisions are made so automatically, we aren’t even aware we’re making them. Our brains do that on purpose — relying on shortcuts and preferences — to avoid the continuous ongoing stress of making the same decisions again and again.

09 May 2019

Within the context of a complex environment, BBVA leads the digital transformation of banking and is evolving its business model in order to create value for its various stakeholders. This is how Jaime Sáenz de Tejada, Global Head of Finance at BBVA, summarized the bank’s position at the 26th Financial Sector Summit (XXVI Encuentro del Sector Financiero), organized by Deloitte in Madrid. “Our business model is creating more value for customers and shareholders,” he said.

07 May 2019

Garanti Bank provides its SME clients a dedicated in-branch customer relationship manager who support clients in their banking needs. Now, these clients have access to a new service: Central Customer Service (Merkezi Müşteri Hizmetleri, or MHT). This new structure aims to provide clients a faster response to queries and transactions when the volume of requests is high

29 Mar 2019

BBVA Compass Atascosita Branch Retail Executive Liz Zweifel recently said of the bank’s efforts around mobile engagement, “It’s important to make sure our customers understand we aren’t pushing them away, we just want them to have access to another resource and another connection.”

Garanti continues to bring innovative solutions to the Turkish banking sector with SWIFT GPI, a new standard that provides significant improvements to the handling of international payments. Foreign currency transactions made to both domestic and foreign banks via Garanti Bank can now be easily tracked with SWIFT’s ‘Tracking Report’ feature, which has been integrated into Garanti Online Banking.

27 Mar 2019

26 Mar 2019

Thirty years ago this month the internet came online giving consumers the ability to educate themselves on various products and services long before they ever spoke to an expert. For financial services, it signaled a shift in how bankers worked with customers.

22 Mar 2019

21 Mar 2019

20 Mar 2019

Not long ago, banks that offered mobile apps were few and those that did essentially offered a convenient way for customers to check their account balance. Today, choosing a bank with no mobile app would be a non-starter for most customers.

13 Mar 2019

Garanti Bank recently published its 2018 Integrated Annual Report with an important new feature. The report includes a “True Stories” theme this year: real stories about the experiences Garanti employees have had with customers across Turkey, in their own words. Garanti is the first and only bank in Turkey to publish an integrated annual report that includes information on the value the bank creates for customers.

11 Mar 2019

08 Mar 2019

06 Mar 2019

21 Feb 2019

19 Feb 2019

15 Feb 2019

14 Feb 2019

Last year was a big year – the best year, in fact – for BBVA Compass Retail Banking.  

The retail bank unit, with a 644-branch network, not only realized its best year ever in customer growth, nearly doubling growth from the prior year, it also ramped up productivity and achieved record profits. And if that weren’t enough, the team tripled its in-branch mobile demos, reached the top level of retail network and mortgage origination Net Promoter Score (NPS) and improved workflow both inside and outside the branch.

11 Feb 2019

05 Feb 2019

04 Feb 2019

25 Jan 2019

08 Jan 2019

Garanti Bank is expanding its unique range of innovative products and services with the rollout of Garanti Stories, a new feature embedded in the Garanti Cep app. Garanti Stories offers services that go beyond traditional banking while fulfilling customers’ basic needs and expectations, delivering an experience similar to the stories on popular social media platforms such as Snapchat and Instagram.