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Customer experience

Today

19 Aug 2020

04 Aug 2020

Internet sales have soared in recent months, resulting in growth in the ecommerce sector. But if new purchasing habits are to truly take root and survive in the post COVID-19 reality, businesses will have to carefully nurture the customer buying experience. Against this backdrop, artificial intelligence (AI) is not only a tool to help improve the user experience and increase customer satisfaction, it can also facilitate payment management and detect potential fraud.

15 Jul 2020

13 Jul 2020

If variety is the spice of life, then consider the inaugural BBVA USA Global Wealth Advisory Council a well-seasoned collection of wealth management professionals. A council made up of sales and support professionals in the BBVA USA Global Wealth and BBVA Securities, Inc. teams, the group’s main focus in its first year has been to brainstorm and cultivate unique solutions and collaboratively recommend constructive suggestions for improvement across the board.

06 Jul 2020

30 Jun 2020

24 Jun 2020

01 Jun 2020

15 May 2020

12 May 2020

30 Apr 2020

28 Apr 2020

27 Apr 2020

17 Apr 2020

As small businesses across the country struggle with challenges from decreased sales to mandatory shut-downs tied to the COVID-19 pandemic, BBVA USA employees worked fervently to ensure the bank was one of the first in the U.S. to accept applications for the Small Business Administration’s (SBA) Paycheck Protection Program.

17 Mar 2020

05 Mar 2020

11 Feb 2020

04 Feb 2020

27 Jan 2020

14 Jan 2020

The new Fast Identity Online (FIDO) standard reinforces the security of online identity authentication systems on mobile devices and web applications. Its goal is to replace the exclusive use of passwords with more secure biometric authentication mechanisms that are protected by encryption systems.

08 Jan 2020

The digital app market is evolving. In Asia and Latin America, the so-called super apps – standalone apps capable of offering everything that users need – are already a reality.  Financial services are one of the cornerstones on which these apps are building their ecosystems, which feature everything from social networking, to food delivery or transport booking features.

07 Jan 2020

03 Jan 2020

Garanti BBVA Executive Vice President Didem Dinçer Başer joined the Women in Technology (Wtech) Association at their inaugural event, ‘Human Diversity in Technology.’ The Wtech Association aims to increase the number of women in technology by helping them fulfill their potential and advocating for equal opportunities. Didem Dinçer Başer participated in a panel entitled ‘Future with Technology’ where she discussed the future of digital banking and ever-changing customer expectations.

17 Dec 2019

Forbes contributor Blake Morgan highlighted in a recent article that digital transformation and customer experience go hand in hand. She goes on to share 100 statistics that demonstrate the growth and importance of digital transformation and its impact on customer experience, as well as the digital challenges and opportunities that companies are likely to face in the future.

16 Dec 2019

13 Dec 2019

The Garanti BBVA mobile application uses biometric authentication technology to provide customers a better user experience and increased security. The bank’s customers’ warm response — registering more than 800,000 activations using iris recognition per month— validates the bank’s investment in the technology.

12 Dec 2019

10 Dec 2019

Ask anybody which search engine they use to find an answer online, and chances are good, they’ll say Google. In fact, the search engine has become synonymous with searching; so much so that Webster’s Dictionary has included it as a verb, as in “We googled what Google is.” Talk about meta.

05 Dec 2019

03 Dec 2019

BBVA has achieved a critical milestone in its drive towards digital banking after passing the 50 percent mobile banking tipping point for customers. The news means more than half of BBVA’s active customers worldwide now engage with the bank via mobile devices, and through mobile channels like its world-leading mobile banking app.

18 Nov 2019

22 Oct 2019

The world of banking is continuing to undergo a paradigm shift in terms of the way it operates and the products and services it delivers. BBVA’s Global Head of New Digital Businesses (NDB), Ian Ormerod, outlines the strategies NDB enacts to build the future of banking, and how uncertainty is a key driver for its growth.

17 Oct 2019

BBVA has again been named as one of the world’s leading financial institutions when it comes to open banking. The accolade comes as part of the Open Banking Report 2019, published by online banking experts The Paypers and Innopay. The authors of the report also interviewed BBVA’s Global Head of Open Banking, Carlos López Moctezuma, drawing on his insights to explain best practice in the sector around the core themes.

14 Oct 2019

08 Oct 2019

03 Oct 2019

02 Oct 2019

Since SWIFT gpi was launched in 2017, BBVA has managed three million transactions – equivalent to €2 trillion – using this international payment standard. BBVA staunchly supports this global payment mechanism, which delivers speed and transparency to cross-border payments. Now SWIFT gpi aims to offer instant payments.

25 Sep 2019

16 Sep 2019

02 Sep 2019

BBVA has a global program designed to create personalized, data-driven experiences to cater for the individual saving needs of its customers, either through recommendations, advice or proactive steps. After launching this kind of solution in Spain and Mexico, BBVA is now working to bring this program to the other countries in which it operates.

28 Aug 2019

Antonio Macías (Madrid,1973) is Head of Payment Methods, Digital Transformation at BBVA Spain. Previously, he has been Head of Payment Method Strategy and Transformation.

Nowadays, a small business, in addition to offering a quality product, needs to have at its disposal the best solutions for the day-to-day. The department led by Antonio Macías works to offer solutions that enable businesses to adapt to consumers who have evolved in the way that they come into contact with a business and in the way they pay for their purchases.

20 Aug 2019

19 Aug 2019

16 Aug 2019