Continuing to notch wins for its mobile banking app, BBVA Compass Mobile Banking was recently recognized as one of the top five banks in mobile deposit user experience in the 2018 Mobile Deposit Benchmark Report. The report, conducted by fintech and digital commerce research firm Futurion, was sponsored by Mitek, a global leader in mobile capture and digital identity verification solutions.
15 Oct 2018
10 Oct 2018
The BBVA Compass Mobile Banking App was named a leader in both the ease of use and the customer service categories in Javelin Strategy & Research’s 2018 Mobile Banking Scorecard, marking the fifth consecutive year the app has been recognized as a leader in mobile banking by the independent research firm.
08 Oct 2018
Cash or card? The numbers opting for the latter continue to grow, especially among young people – the millennial generation – and in large cities like Madrid and Barcelona. Additionally, with ever-present POS’s and more and more retailers who accept them, card payments are increasingly frequent, even for low value transactions. These are some of the conclusions reached by BBVA Data & Analytics and reported by BBVA Research in a study about spending habits in Spain: The use of cash is on the decline and digital payments are increasingly popular.
05 Oct 2018
04 Oct 2018
The paradigm shift that will shape the future of banking was the subject of a keynote address by BBVA’s Derek White in Madrid this week. “BBVA is taking on Big Tech and building the future of banking”, he said.
02 Oct 2018
BBVA secures the top spot in global mobile banking for the second year in a row. In a report published recently, ‘The Forrester Banking Wave™: Global Mobile Apps Summary, 2018’, Forrester Research, an independent research firm, singles out BBVA as leading the pack among nine global mobile banking leaders. This recognition comes a few months after the analyst firm gave BBVA the highest score for mobile banking in Europe. In 2017, BBVA also earned the first position in the global ranking, according to Forrester’s ‘2017 Global Mobile Banking Benchmark.’
01 Oct 2018
Customer journeys in banking are a bit like a romance, from the initial meeting when you’re trying to figure out if the bank and its products and channels are right for you, to the building of the relationship where of you learn more about each other, and finally to the engagement and marriage of what will hopefully be a happy, productive and successful long-term relationship.
26 Sep 2018
BBVA backed digital banking platform Simple is shaking up the U.S. savings market by introducing a sector leading rate for consumers.
24 Sep 2018
Three Texas cities are about to get a dose of high-end items when BBVA Compass brings its Christie’s events to the Lone Star State.
21 Sep 2018
Developments in the U.S. fintech world reached the federal level this week (more so than usual).
14 Sep 2018
07 Sep 2018
05 Sep 2018
BBVA’s digital transformation has always been as much about serving customer needs as it has been about securing the future of the bank. In fact the two are synonymous, by ensuring customers can bank when, where and how they want to – including on the device of their choice – BBVA is building a bank that better serves their needs.
31 Aug 2018
28 Aug 2018
Ask Fort Worth’s McCart & Sycamore Branch Retail Executive Jarod Mathis the reason behind the success he and his team have had at their branch and chances are good he’ll say family.
24 Aug 2018
New doors may be opening for some fintechs across the country, at least according to one news source.
23 Aug 2018
BBVA enables customers to manage security levels on their smartphones from a single point in the app. Users can configure the “security area” from the menu, and they can disable functionality for all their accounts and contracted products or even hide them from view. This is how BBVA Spain’s app, recently recognized for the second year in a row by Forrester Research as the best in Europe, has become a veritable remote control for mobile customers. Users can configure all the app’s permission settings and enable travel mode.
BBVA Compass’ Global Wealth team has a broad array of solutions for consumers who might have a one-size-fits all need. In fact, wealth management is simply the tip of the iceberg when it comes to the bank’s plethora of products in this area of banking.
04 Jul 2018
Thanks to machine learning, chatbots are already becoming much more than a mere “always-on” tool used for interacting with the bank.
28 Jun 2018
In the Arizona desert, rainfall is few and far between. While the Valley of the Sun has a dearth of precipitation, banking solutions and digital innovation run together and flow consistently in this extremely hot corner of the country.
25 Jun 2018
BBVA’s Global Head of Customer and Client Solutions, Derek White, has been interviewed by leading Spanish newspaper Expansión.
21 Jun 2018
20 Jun 2018
“Hi, how can I help?” They are only five simple words, but there was nothing simple about what followed when Google presented Google Duplex at its recent I/O conference recently. Google Duplex is an ‘intelligent’ AI-led voice assistant tool that is capable of executing simple voice calls, such as making restaurant reservations or hairdresser’s appointments. It sounded so realistic and human that the person on the other end of the line in each demo was seemingly unaware that they were speaking to a machine.
15 Jun 2018
BBVA’s digital customers have once again set new records in their adoption of the groups digital channels and offerings, the bank is reporting.
12 Jun 2018
Picture walking up to a digital banking kiosk, opening up an account, and subsequently receiving your personalized debit card almost immediately. Take a trip to the other side of the world, and you’ll discover that this is now a reality. But is there a place for something like this in the United States?
11 Jun 2018
The sweepstakes, which started in June and wraps January 2, 2019, boasts a total of $35,000 in customer prizes, which includes one $10,000 grand prize, eight $1,000 monthly prizes and 34 weekly prizes of $500. According to BBVA Compass Director of Digital Engagement, ATM & Branch Distribution, Cody Sparks, in its first year, the sweepstakes proved to be a key driver of increased mobile adoption.
01 Jun 2018
25 May 2018
Maria Holmes has seen quite a lot in her career, starting off as a stock broker and working in the financial industry for the past thirty years.
24 May 2018
23 May 2018
For many Americans, Memorial Day is the unofficial start of summer, replete with BBQs, time with friends and family and the first foray into the pool. But, even as we set about celebrating the freedom we have, it’s incumbent on us to not forget those who gave their all in service to our country.
22 May 2018
17 May 2018
- BBVA’s mobile platform marks the start of a new transformation stage for the Group, with a solution that unifies design, functionality and user experience
- BBVA Bancomer becomes the first BBVA franchise to adopt this new development in its mobile banking solution, which will be rolled out progressively across the Group’s footprint
- BBVA already has over 24 million digital customers, of whom 19.3 million use mobile devices.
- BBVA Bancomer’s digital sales have grown from 7 percent at the end of 2015, to 31 percent in the first quarter of 2018, and are expected to hit 41 percent by the end of the year
15 May 2018
Almost nine months after the devastating and historic Hurricane Harvey came through the Texas Gulf Coast, BBVA Compass is reopening the last of its temporarily closed branches with a new design, location and state-of-the-art features.
10 May 2018
Digital banking offers both customers and clients alike massive potential. The accessibility, control and extra insights being a digital banking user can deliver are huge, and for BBVA it’s a model it can use to help people make better, more informed decisions.
09 May 2018
02 May 2018
23 Apr 2018
20 Apr 2018
In April 2017, BBVA Compass underwent a new chapter, launching a new website with the aim to improve transparency and make its information and services accessible to everyone.
12 Apr 2018
23 Mar 2018
The relationship between banks and ‘fintech’ startups has evolved from mistrust to collaboration. Users, already used to enjoying improved customer experiences, may come out big winners. In this collaborative context, BBVA is mentioned as an organization that is “showing the world what the future of banking can be”.
20 Mar 2018
Garanti Bank recently launched the opening of brokerage accounts via digital channels, with the new process requiring only a few clicks and less than 5 minutes to complete. This is a great advance over the old process, which required signing dozens of forms and took 60 minutes to complete.
14 Mar 2018
BBVA Compass’ commitment to the Mile High City and surrounding areas was on a high-profile display for the second time in five months this week, when the bank brought Kevin Mitnick on Tues., March 13 to speak to clients at a forum.
BBVA signed a collaboration agreement with the Spanish Patent and Trademark Office (SPTO), setting out the cooperation framework to raise awareness on and facilitate the understanding of industrial property-related issues within BBVA.
09 Mar 2018
06 Mar 2018
Some 42% of BBVA Spain’s sales were carried out through digital channels in January 2018, a record figure that far surpasses the same period a year earlier (24.5%) and is almost four times that of only two years ago (11%).
28 Feb 2018
BBVA Asset Management and Global Wealth hosted its third edition Silicon Valley Immersion experience on Feb. 18 in San Francisco and wrapped up the week-long entrepreneurial experience for 21 clients on Feb. 23. Participants came from the U.S., Mexico, Peru, Switzerland and Spain.