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Mobile banking

Today

Continuing to notch wins for its mobile banking app, BBVA Compass Mobile Banking was recently recognized as one of the top five banks in mobile deposit user experience in the 2018 Mobile Deposit Benchmark Report. The report, conducted by fintech and digital commerce research firm Futurion, was sponsored by Mitek, a global leader in mobile capture and digital identity verification solutions.

15 Oct 2018

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23 Aug 2018

BBVA enables customers to manage security levels on their smartphones from a single point in the app. Users can configure the “security area” from the menu, and they can disable functionality for all their accounts and contracted products or even hide them from view. This is how BBVA Spain’s app, recently recognized for the second year in a row by Forrester Research as the best in Europe, has become a veritable remote control for mobile customers. Users can configure all the app’s permission settings and enable travel mode.

20 Aug 2018

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08 Aug 2018

BBVA, a pioneer in real-time customer enrollment, has enhanced its online sign-up process. Last year, the bank announced the creation of Veridas, a technology company specializing in authentication systems. BBVA founded the new company with Das-Nano, a startup based in Spain’s northern Navarre region. The joint venture has already produced results: now anyone can sign up as a BBVA customer, from anywhere and at any time, by simply sendingtheir photograph and a video to the bank.

06 Aug 2018

25 Jul 2018

Garanti Bank has been driving digital banking growth for 20 years in Turkey, leading the development of mobile banking in the country. Bora Uludüz, Garanti’s senior vice-president of Digital Banking, says the Turkish bank set digitization as one of the pillars of its strategy, dedicating relevant resources to the development and deployment of new technologies.

18 Jul 2018

Big data and artificial intelligence (AI) are among the most discussed subjects of our age.  Terms such as machine learning and deep learning are gradually becoming part of our daily lives. Increasingly, a wide array of economic sectors, including banking, is taking advantage of the potential offered by these exponential technologies to improve customer experience  and offer a more relevant catalogue of products and services.

21 Jun 2018

BBVA Compass recently reported a 30 percent increase year-over-year in mobile active customers.*

According to a recent study from Citigroup, it’s a trend the bank should expect to see continue, as customers increasingly use mobile banking apps over most others. BBVA Compass Head of Business Development Pepe Olalla agrees but also says increased adoption of the mobile app among BBVA Compass customers can also be attributed to a digital strategy which incorporates design and customer feedback to deliver a solution that guides customers on their financial journey.

15 Jun 2018

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Mexico’s BBVA Bancomer is the Group’s first bank to adopt the globally developed mobile banking platform. It will be gradually rolled-out across the rest of the countries where the Group operates, providing a speed-to-market advantage.

12 Jun 2018

BBVA’s mobile banking app has been named a leader in Europe. According to the report published today by Forrester Research, ‘The Forrester Banking Wave: European Mobile Apps – Q2 2018’ BBVA has the top-ranked app with an overall score of 87/100. Forrester assessed 12 mobile banking apps from top financial institutions on the continent. Garanti, BBVA’s Turkish franchise, took the second spot in the same evaluation. BBVA also took the top spot in last year’s analysis also published by Forrester.

11 Jun 2018

The second installment of BBVA Compass popular Sign In & Win Sweepstakes which awards customers for using their BBVA Compass Mobile Banking App, is now underway.

The sweepstakes, which started in June and wraps January 2, 2019, boasts a total of $35,000 in customer prizes, which includes one $10,000 grand prize, eight $1,000 monthly prizes and 34 weekly prizes of $500. According to BBVA Compass Director of Digital Engagement, ATM & Branch Distribution, Cody Sparks, in its first year, the sweepstakes proved to be a key driver of increased mobile adoption.

04 Jun 2018

Long gone are the days when banks would send canceled checks from the previous month’s transactions so  customers could balance their checkbooks and manage their accounts. Today, the proliferation of digital money movement means transferring of money in and out of bank accounts has become real-time and a daily process. The BBVA Compass Mobile Banking App makes daily account management an easier task with customizable real-time alert notifications.

01 Jun 2018

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17 May 2018

  • BBVA’s mobile platform marks the start of a new transformation stage for the Group, with a solution that unifies design, functionality and user experience
  • BBVA Bancomer becomes the first BBVA franchise to adopt this new development in its mobile banking solution, which will be rolled out progressively across the Group’s footprint
  • BBVA already has over 24 million digital customers, of whom 19.3 million use mobile devices.
  • BBVA Bancomer’s digital sales have grown from 7 percent at the end of 2015, to 31 percent in the first quarter of 2018, and are expected to hit 41 percent by the end of the year

07 May 2018

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16 Apr 2018

Check deposit is a key component to the functionality of the BBVA Compass Mobile Banking App.

Depositing checks is a common transaction for many, and one which can be done from wherever the customer might be, with the BBVA Compass Mobile Banking App. With mobile deposit via the app, customers can deposit their hard earned money anytime, anywhere. The app takes customers through the process, step-by-step, even helping snap the picture of the front and back of the check.

13 Apr 2018

Our mobile phones have become an extension of ourselves. Even more so when looking at markets like Spain where there is significant smartphone market penetration. That’s why BBVA has committed its firm support to creating a unique experience for its customers using mobile devices. The data validates the positive progress made by the business in this digital channel. The bank’s app in Spain has just surpassed 5 million downloads by individual Android users, and at the close of March, the number of mobile customers exceeds 3.4 million.

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09 Apr 2018

The BBVA Compass Mobile Banking App has won multiple awards for its functionality, including most recently being recognized as a 2017 Mobile Banking Leader for Ease of Use by Javelin Strategy & Research.

From depositing checks to setting up direct deposits from the app and transferring funds, BBVA Compass has worked hard to put the power of the bank in customer’s hands, giving them always-on access and powerful functionality to conduct their financial lives as they see fit. With so much functionality, and more constantly being added, BBVA Compass has created a series of videos that explains the functionality and empowers the consumer to stay in control of their own financial journey.

23 Mar 2018

Garanti Bank has pioneered the digitalization process in the banking sector in Turkey over the past 20 years and its efforts as a stand-out player in this field have been widely recognized internationally. Garanti continues to lead digital banking growth through its investment in  multi-channel technology, the fruit of which is seen in its excellent customer experience track record.

20 Mar 2018

15 Mar 2018

BBVA Compass customer David Everett never imagined when he deposited his Christmas bonus via the BBVA Compass Mobile App that he’d be rewarded with $10,000 simply for doing so.

So, when he got the January phone call saying he was the bank’s Sign In & Win Sweepstakes grand prize winner, Everett didn’t believe it. According to Director of Multi-Channel Sales and Promotion Cody Sparks, the fact that it was so easy to deposit his check – and in the process win $10,000 – is precisely why the bank conducted the sweepstakes.