Users without a bank or credit card can easily receive a new password by logging on to Garanti BBVA Mobile with their new ID.

BBVA and Xiaomi have signed a strategic agreement so that the technology company’s smartphones launched in the Spanish market have the financial institution’s mobile banking application pre-installed exclusively. This is Xiaomi’s first alliance in Europe with a bank.

On December 18, 2020, Turkey will start the use of FAST instant payments systems. In this line, Garanti BBVA is committed to these solutions and will roll out its easy linking services that will enable instant transfers anytime without the need for IBAN.

BBVA has launched a service in Spain that allows customers to instantaneously and securely pay for lottery tickets and bets and collect winnings using their mobile phone. By going to the bank’s app, customers can use Bizum to generate a QR code that allows them to pay or collect money at 11,000 Loterías y Apuestas del Estado retailers. This is the first time that people have been able to pay in physical stores using Bizum and a QR code.

The most popular and innovative credit card in Turkey, Garanti BBVA’s Bonus, has launched the service ‘Bonus Check-up’. This service informs customers of their finances and offers guidance when their credit card applications are denied.

With data as of September 2020, BBVA has 35.6 million digital customers, double the number four years ago, and 32.8 million mobile customers, three times more.

Blue is a virtual assistant that uses various artificial intelligence tools to help BBVA customers use the mobile application to complete tasks as well get detailed, personalized information about their accounts. This is how it works.

BBVA is the first bank in Spain to allow zero-touch cash withdrawals from its ATMs, called ‘contactless ATMs’. This new way of accessing cash not only streamlines the process, it also provides additional protection to customers during times of pandemic.

BBVA has again been honored by Javelin Strategy & Research, with the independent research firm naming the bank’s online banking service as a leader in its 2020 Online Banking Scorecard.

BBVA USA today announced the launch of two digital updates designed to strengthen financial freedom. The bank launched its new mobile banking app, Mobile 9.0, and expanded transaction detail screen in mobile and online banking, both aimed at leveraging the bank’s technology expertise to provide a better experience and more control for customers.

BBVA in Uruguay has launched its banking application for Apple Watch, another innovation that makes life easier for customers.

BBVA in Spain’s mobile banking app adds an average of 60 new features every year. Users especially appreciated the ability to manage their finances on the app during the lockdown. They also value the channel’s speed – the app opens in just two seconds – and how easy it is to use.  Bank customers gave the app a score of 4.7 on Google – the highest in the industry and close to the maximum score of 5. The app reached this score after the outbreak of the pandemic, when it became and essential tool.

Compulsory quarantine due to COVID-19 has led to increased use of digital channels, especially mobile banking services, as can be seen in the BBVA franchises in South America.

BBVA’s Turkish franchise has improved the landing page of its Garanti BBVA Mobile app with an improved design and new digital banking features.

BBVA considers protecting the health of its customers and employees a priority, following the state of emergency declared in Spain due to coronavirus. For this reason, the bank recommends that customers do their banking on digital channels (the bbva.es website, the mobile app and BBVA Line) as well as with the more than 2,000 remote advisers. Specifically, the bank’s app makes it possible to bank remotely easily and with total security, and offers an array of tools to help customers control their expenses and personal finances effectively. It is no surprise that for the third year in a row, Forrester Research named it the world’s best mobile banking app in 2019.

For more than 20 years, Garanti BBVA has been leading and actively contributing to the development of Internet and mobile banking in Turkey. Last year was full of advances, prompting research firm Forrester to name Garanti BBVA’s mobile application as the second best in the world, only after BBVA Spain’s application.

For the third year in a row, Garanti BBVA won the awards for the “Best Mobile App” in Turkey and the “Best Consumer Digital Bank” in Turkey at the 2019 World Finance Digital Banking Awards. This recognition demonstrates once again that Garanti BBVA is a leader in the banking sector, with innovative digital banking products and services.

BBVA has partnered with the authentication solutions company Nok Nok Labs — one of the driving forces behind the new FIDO (Fast Identity Online) standard aimed at strengthening the security of biometric systems on mobile devices. The agreement is part of BBVA’s strategy to improve the security and user experience of its mobile banking services through state-of-the-art biometric capabilities.

Garanti BBVA Mobile took home the award for the Best Mobile Banking App at the seventh Boğaziçi IT Awards, organized by Boğaziçi University IT Club (Compec).

Garanti BBVA customers carry out more than 88 percent of their non-cash transactions without ever setting foot in a branch — using either the mobile banking app, the website, or ATMs.

Garanti BBVA continues to raise the bar by delivering state-of-the art functionality that helps big businesses and SMEs alike with their business needs.

The Garanti BBVA mobile application uses biometric authentication technology to provide customers a better user experience and increased security. The bank’s customers’ warm response — registering more than 800,000 activations using iris recognition per month— validates the bank’s investment in the technology.

Garanti BBVA is partnering with BELBİM Elektronik Para ve Ödeme Hizmetleri A.Ş., to go the extra mile when it comes to innovation. Garanti BBVA’s  mobile app can now be used to refill Istanbul travel cards, allowing customers to move around the city without worrying about the balance on their card.

Business Insider today named BBVA USA as a leader in its Business Insider Intelligence 2019 Mobile Banking Competitive Edge study, the third year the financial and business news company has conducted the proprietary research and the second year BBVA has been evaluated.

BBVA USA, in its mission to bring the age of opportunity to everyone, is celebrating Veterans Day by donating up to $20,000 to help end veteran homelessness.

Garanti BBVA won three bronze awards at the 2019 Smarties Turkey, the Mobile Marketing Association (MMA) program recognizing innovation, creativity and achievement in the mobile marketing world.

BBVA remains the global mobile banking leader in 2019, according to ‘The Forrester Banking Wave™: Global MobileApps Summary, 2019’. BBVA’s mobile app combines “exceptional functionality with the best user experience.” Garanti BBVA, the Group’s Turkish franchise, is also in the report, which states that it is “one of the first banks to launch an in-app, voice-activated virtual agent.”

Atom bank, the U.K.’s first bank built exclusively for mobile, has today been awarded a £10 million grant to boost genuine competition in lending to SMEs. Atom will use the grant to help transform banking for small businesses and deliver an additional £3 billion of business financing by March 2024. Atom will also create 70 jobs in the North East of England.

‘Schedule your account’ is the new digital service BBVA is offering its customers on the app (Android e iPhone). With this tool, customers can activate, and customize, six settings to automatically perform certain tasks to manage their personal finances. They simply have to choose the most convenient way to manage their account balance or save, include the parameters to take into account, and the operations take place automatically. Luz Martín Manjón, Head of Digital Products at BBVA Spain, explains how this new tool works.

For more than 20 years Garanti BBVA has been investing in technology in order to ensure a personalized and simplified digital experience in every new product or service it offers its customers and clients. In collaboration with Google, the bank recently launched a ‘Universal App Campaign,’ aiming to increase the number of interactions in the Garanti BBVA Mobile app and to encourage customers to use the bank’s digital channels for their banking transactions.

The growth in usage in mobile banking across BBVA is continuing at pace, as new statistics from BBVA today show.

Garanti BBVA’s Mobile app is a good example of how the bank is making its customers’ lives easier. All these efforts contribute to the bank’s customer-centric focus by ensuring that its tailor-made services are available – any time and any place – to both its individual and corporate customers.

Any company can fall victim to this kind of crime in which criminals trick an employee authorized to give bank payment orders into performing a transaction for them. Financial institutions like BBVA never request sensitive information, such as passwords or personal data, by email or outside of the secure environment on Net Cash and BBVA.es. For organizations, the key to preventing this kind of fraud is to reinforce control systems and  exercise great caution.

BBVA has been twice honored by Javelin Strategy & Research, with the independent research firm naming the bank’s mobile banking app and online banking service as a leader in its 2019 Mobile and Online Banking Scorecards.

Garanti BBVA is leading the creation of value for its customers by delivering innovative products and services to the digital banking sector. Its mobile app Garanti BBVA Mobile was ranked the second best in Europe for the second year in a row by Forrester Research, one of the world’s leading research and consulting companies.

BBVA continues to lead the pack in European mobile banking for the third year in a row, according to independent Research Firm Forrester Research. Garanti bank, BBVA’s franchise in Turkey, also had the second highest overall score.

The final school bell has rung for a good portion of students across the U.S. – and if it hasn’t, it surely will soon. Summer plans are being made, and that could include a family vacation abroad to experience foreign lands and new cultures with loved ones.

An exceptional user experience and value added features are the keys to differentiating a banking application from its competition. These are the elements that held the most sway when, for the second consecutive year, the consulting firm Forrester chose BBVA’s app as the best banking app in the world and gave the Garanti BBVA app in Turkey the best in user experience.

Garanti Bank customers can now personalize their health insurance coverage on the Garanti Cep app. Customers can select the level of health coverage they prefer, adding or removing services as needed.

BBVA Compass Atascosita Branch Retail Executive Liz Zweifel recently said of the bank’s efforts around mobile engagement, “It’s important to make sure our customers understand we aren’t pushing them away, we just want them to have access to another resource and another connection.”

At BBVA Compass, mobile banking has a front-of-the-line position when it comes to digital engagement, thanks to a journey that began in the bank’s retail branches five years ago.

Not long ago, banks that offered mobile apps were few and those that did essentially offered a convenient way for customers to check their account balance. Today, choosing a bank with no mobile app would be a non-starter for most customers.

When it comes to designing customer interaction with online services – whether from a GPS navigator or through a mobile banking app – it is more and more common to design automated features that anticipate customer issues.

More customers now join BBVA via its award winning app in Spain than they do via other digital channels, the bank has revealed in the latest update to its digital transformation programme.

BBVA Compass launched BBVA Compass Financial Tools as part of its mobile app functionality in August 2018 and recently released numbers prove just how valuable customers found the addition.

U.K. digital banking disruptor Atom has signed up with the Bacs payment system to boost its offering and enable its customers to offer direct debits for the first time.

Garanti Bank is expanding its unique range of innovative products and services with the rollout of Garanti Stories, a new feature embedded in the Garanti Cep app. Garanti Stories offers services that go beyond traditional banking while fulfilling customers’ basic needs and expectations, delivering an experience similar to the stories on popular social media platforms such as Snapchat and Instagram.

BBVA has reached an important milestone in its continued drive towards technologically powered banking, with 50% of its customers now using its digital channels.