11 Jun 2020
BBVA’s entire branch network in Spain is now operational after the bank reopened the last of the branches that had closed because of the COVID-19 health crisis. The branches will follow strict safety measures, and BBVA is relying on its appointment system—a service that was already available to customers but which is more important than ever—to encourage compliance with health guidelines and provide a better customer experience by cutting waiting times. BBVA Chairman Carlos Torres Vila visited a branch in Madrid to see how employees are handling this phase of the pandemic.
11 May 2020
Between last week and this week, the bank will reopen an additional 250 branches, to coincide with Spain’s careful easing of confinement restrictions. BBVA has also initiated the gradual return to work for those employees who fulfill critical business functions. The health of the bank’s customers and staff is the fundamental factor guiding this process. In the next few days, 200 employees and external contractors will return to their posts in central services, and 1,300 staff will return to branch offices throughout Spain.
22 Apr 2020
The COVID-19 health crisis is bringing out the best of society. The solidarity and efforts of the workers the country needs at their regular places of work – known as essential workers – also represent a significant boost toward stopping the epidemic, and help make this quarantine easier to handle. One of the essential sectors for the economy is the financial sector. This new series on BBVA’s corporate website starts off with testimonies from Henar, Sergio and Nuria, employees at the bank’s network of branches in Spain.
17 Mar 2020
BBVA continues taking security measures to stop the spread of the COVID-19 virus in Spain. Starting this Tuesday, the bank is operating its branches with 20 percent of its workforce, guaranteeing service in all municipalities where it has a presence. This measures aims to protect the health of customers and employees, following the recommendations of healthcare authorities.
04 Dec 2018
BBVA Compass San Antonio CEO Ryan Parker took the helm of the bank’s San Antonio market in July 2017 after a meteoric rise from relationship manager to commercial banking manager to his current position.
27 Mar 2017
02 Nov 2016
She has been listening through all possible channels for nine years. Gabriela Gutiérrez, of BBVA Francés in Argentina, has gone from headphones at the call center to designing digital solutions, but her senses are always trained on customers.
28 Oct 2016
BBVA Executive Chairman Francisco González visited a branch in Barcelona to learn firsthand from some of the Group’s employees about how the business and customer relations are progressing during his visit to Catalonia. At a meeting with employees, Francisco González underscored what an important role the branch network plays for the bank.
15 Sep 2016
The development of digital solutions for credit products, investments, opening accounts, ATMs, mobile apps, are just part of the daily routine for BBVA Bancomer’s dedicated and idiosyncratic teams.
26 Jul 2016
Bank of Spain’s Circular 4/2016 on analysis and provisioning of credit risk will bring changes to the way in which banks classify and provision doubtful loans.This new standard seeks to improve transparency and comparability with the rest of European institutions.In this article, we take a look at the main changes that Spanish banks will have to face in the coming months.