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                <title>Customer satisfaction and protection - NEWS BBVA</title>
                <atom:link href="https://www.bbva.com/en/economy/responsible-banking/customer-satisfaction-and-protection/feed/" rel="self" type="application/rss+xml" />
                <link>https://www.bbva.com/en/</link>
                <description>NEWS BBVA</description>
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                                                                <item>
                                        <title>Garanti BBVA interacts with more than 650,000 customers a month with its smart assistant Ugi</title>
                                        <link>https://www.bbva.com/en/tr/garanti-bbva-interacts-with-more-than-650000-customers-a-month-with-its-smart-assistant-ugi/</link>
                                        <pubDate>Thu, 30 Dec 2021 01:20:23 +0000</pubDate>
                                        <dc:creator><![CDATA[Alexandra Rojas Rodríguez]]></dc:creator>
                                                                                                                                                <category><![CDATA[Customer satisfaction and protection]]></category>
                                                                                                        <category><![CDATA[Digital banking]]></category>
                                                                                                        <category><![CDATA[Digital processing]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=882297</guid>
                                                                                        <description><![CDATA[Digitization in the banking sector is increasingly taking on different dimensions. Virtual assistants and chatbots have come to life with the support of artificial intelligence technologies. BBVA’s Turkish unit was a pioneer in the country with the launching of Ugi in 2016 and Whatsapp and Facebook Messenger bots a few years later.]]></description>
                                                <content:encoded><![CDATA[Digitization in the banking sector is increasingly taking on different dimensions. Virtual assistants and chatbots have come to life with the support of artificial intelligence technologies. BBVA’s Turkish unit was a pioneer in the country with the launching of Ugi in 2016 and Whatsapp and Facebook Messenger bots a few years later.]]></content:encoded>        
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                                                                <item>
                                        <title>Contact Center World awards Garanti BBVA's customer service center</title>
                                        <link>https://www.bbva.com/en/tr/contact-center-world-awards-garanti-bbva-s-customer-service-center/</link>
                                        <pubDate>Thu, 25 Mar 2021 01:20:33 +0000</pubDate>
                                        <dc:creator><![CDATA[XE90953]]></dc:creator>
                                                                                                                                                <category><![CDATA[Award]]></category>
                                                                                                        <category><![CDATA[Customer experience]]></category>
                                                                                                        <category><![CDATA[Customer satisfaction and protection]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=828591</guid>
                                                                                        <description><![CDATA[Contact Center World has given two awards to Garanti BBVA, which came in second place in the categories of best call center and best customer service.]]></description>
                                                <content:encoded><![CDATA[Contact Center World has given two awards to Garanti BBVA, which came in second place in the categories of best call center and best customer service.]]></content:encoded>        
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                                        <title>Garanti BBVA unveils its new bank account aggregation service for businesses, SMEs and self-employed</title>
                                        <link>https://www.bbva.com/en/tr/garanti-bbva-unveils-its-new-bank-account-aggregation-service-for-businesses-smes-and-freelancers/</link>
                                        <pubDate>Mon, 22 Mar 2021 09:24:24 +0000</pubDate>
                                        <dc:creator><![CDATA[XE90953]]></dc:creator>
                                                                                                                                                <category><![CDATA[Bank accounts]]></category>
                                                                                                        <category><![CDATA[Customer satisfaction and protection]]></category>
                                                                                                        <category><![CDATA[Technology]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=827734</guid>
                                                                                        <description><![CDATA[Garanti BBVA’s retail and business clients can now view their account balances and statements with other banks. Garanti BBVA Internet allows self-employed and businesses check their accounts with other banks from a single screen, without any further login requirements.]]></description>
                                                <content:encoded><![CDATA[Garanti BBVA’s retail and business clients can now view their account balances and statements with other banks. Garanti BBVA Internet allows self-employed and businesses check their accounts with other banks from a single screen, without any further login requirements.]]></content:encoded>        
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                                        <title>BBVA USA’s Global Wealth team earns a best-in-class score from Greenwich Associates’ study</title>
                                        <link>https://www.bbva.com/en/bbva-usas-global-wealth-team-earns-a-best-in-class-score-from-greenwich-associates-study/</link>
                                        <pubDate>Fri, 26 Feb 2021 17:05:36 +0000</pubDate>
                                        <dc:creator><![CDATA[al.ortiz]]></dc:creator>
                                                                                                                                                <category><![CDATA[Award]]></category>
                                                                                                        <category><![CDATA[Customer experience]]></category>
                                                                                                        <category><![CDATA[Customer satisfaction and protection]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=822859</guid>
                                                                                        <description><![CDATA[In 2020, BBVA USA’s Global Wealth team exceeded client expectations with its flexible approach to its wealth management services at the onset of the pandemic. This year, that customer satisfaction yielded a <a href="https://www.greenwich.com/press-release/new-%E2%80%9Ctech-and-touch%E2%80%9D-service-model-already-reshaping-role-wealth-advisor" target="_blank" rel="noopener noreferrer">2021 best-in-class firm score from a Greenwich Associates</a> study, as announced by the research firm last week.]]></description>
                                                <content:encoded><![CDATA[In 2020, BBVA USA’s Global Wealth team exceeded client expectations with its flexible approach to its wealth management services at the onset of the pandemic. This year, that customer satisfaction yielded a <a href="https://www.greenwich.com/press-release/new-%E2%80%9Ctech-and-touch%E2%80%9D-service-model-already-reshaping-role-wealth-advisor" target="_blank" rel="noopener noreferrer">2021 best-in-class firm score from a Greenwich Associates</a> study, as announced by the research firm last week.]]></content:encoded>        
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                                                                <item>
                                        <title>MyBankTracker crowns BBVA USA as one of the Best South Regional Banks for 2021</title>
                                        <link>https://www.bbva.com/en/mybanktracker-crowns-bbva-usa-as-one-of-the-best-south-regional-banks-for-2021/</link>
                                        <pubDate>Fri, 29 Jan 2021 15:43:33 +0000</pubDate>
                                        <dc:creator><![CDATA[al.ortiz]]></dc:creator>
                                                                                                                                                <category><![CDATA[Award]]></category>
                                                                                                        <category><![CDATA[Customer experience]]></category>
                                                                                                        <category><![CDATA[Customer satisfaction and protection]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=817711</guid>
                                                                                        <description><![CDATA[Adding to the list of recognitions BBVA USA has received in the past few months, MyBankTracker listed BBVA USA in its Best of Banking Awards, <a href="https://www.mybanktracker.com/banking" target="_blank" rel="noopener">naming it one of the Best South Regional Banks for 2021.</a>]]></description>
                                                <content:encoded><![CDATA[Adding to the list of recognitions BBVA USA has received in the past few months, MyBankTracker listed BBVA USA in its Best of Banking Awards, <a href="https://www.mybanktracker.com/banking" target="_blank" rel="noopener">naming it one of the Best South Regional Banks for 2021.</a>]]></content:encoded>        
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                                        <title>Customer satisfaction grows for eighth year in a row for BBVA USA’s Global Wealth team</title>
                                        <link>https://www.bbva.com/en/customer-satisfaction-grows-for-eighth-year-in-a-row-for-bbva-usas-global-wealth-team/</link>
                                        <pubDate>Wed, 27 Jan 2021 20:41:32 +0000</pubDate>
                                        <dc:creator><![CDATA[al.ortiz]]></dc:creator>
                                                                                                                                                <category><![CDATA[Current news]]></category>
                                                                                                        <category><![CDATA[Customer experience]]></category>
                                                                                                        <category><![CDATA[Customer satisfaction and protection]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=817080</guid>
                                                                                        <description><![CDATA[In 2020, the world saw the beginning of a global pandemic that created major ripple effects across the board, including the banking industry. As BBVA USA began to adapt, so did its Global Wealth team - an effort that saw a continued increase in Customer Net Promoter Scores via the bank’s Voice of the Client (VoC) Experience Program for the eighth year in a row.]]></description>
                                                <content:encoded><![CDATA[In 2020, the world saw the beginning of a global pandemic that created major ripple effects across the board, including the banking industry. As BBVA USA began to adapt, so did its Global Wealth team - an effort that saw a continued increase in Customer Net Promoter Scores via the bank’s Voice of the Client (VoC) Experience Program for the eighth year in a row.]]></content:encoded>        
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                                                                <item>
                                        <title>The importance of ESG in 2020</title>
                                        <link>https://www.bbva.com/en/the-importance-of-esg-in-2020/</link>
                                        <pubDate>Wed, 28 Oct 2020 14:00:38 +0000</pubDate>
                                        <dc:creator><![CDATA[Tristan Grimble]]></dc:creator>
                                                                                                                                                <category><![CDATA[Corporate governance]]></category>
                                                                                                        <category><![CDATA[Corporate Responsibility]]></category>
                                                                                                        <category><![CDATA[Customer satisfaction and protection]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=799064</guid>
                                                                                        <description><![CDATA[In a year marked by a global pandemic, racial and civil unrest, a depressed economy leading to mass unemployment and a polarizing political landscape, it’s easy to believe that companies should simply be in survival mode and cut straight to the basics of their business.]]></description>
                                                <content:encoded><![CDATA[In a year marked by a global pandemic, racial and civil unrest, a depressed economy leading to mass unemployment and a polarizing political landscape, it’s easy to believe that companies should simply be in survival mode and cut straight to the basics of their business.]]></content:encoded>        
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                                        <title>Creating the global Blue experience with the BBVA virtual Assistant</title>
                                        <link>https://www.bbva.com/en/creating-the-global-blue-experience-with-the-bbva-virtual-assistant/</link>
                                        <pubDate>Wed, 29 Jul 2020 00:20:44 +0000</pubDate>
                                        <dc:creator><![CDATA[Carlota González]]></dc:creator>
                                                                                                                                                <category><![CDATA[BBVADesign]]></category>
                                                                                                        <category><![CDATA[Blue BBVA]]></category>
                                                                                                        <category><![CDATA[Customer satisfaction and protection]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=778512</guid>
                                                                                        <description><![CDATA[Advances in artificial intelligence and mobile technology have led many banks to consider using virtual assistants to provide their customers with personal and portable financial managers. In this article, BBVA design manager, Julián García Ruiz, describes the challenge BBVA undertook and the path that led to the creation of the bank’s virtual assistant, Blue.]]></description>
                                                <content:encoded><![CDATA[Advances in artificial intelligence and mobile technology have led many banks to consider using virtual assistants to provide their customers with personal and portable financial managers. In this article, BBVA design manager, Julián García Ruiz, describes the challenge BBVA undertook and the path that led to the creation of the bank’s virtual assistant, Blue.]]></content:encoded>        
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                                        <title>Garanti BBVA named ‘Best Retail Bank’ by World Finance Magazine</title>
                                        <link>https://www.bbva.com/en/tr/garanti-bbva-named-best-retail-bank-by-world-finance-magazine/</link>
                                        <pubDate>Tue, 28 Jul 2020 00:50:25 +0000</pubDate>
                                        <dc:creator><![CDATA[E056849]]></dc:creator>
                                                                                                                                                <category><![CDATA[Awards]]></category>
                                                                                                        <category><![CDATA[Customer satisfaction and protection]]></category>
                                                                                                        <category><![CDATA[Digital banking]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=774947</guid>
                                                                                        <description><![CDATA[BBVA’s Turkish unit has been recognized as the ‘Best Retail Bank’ in the country for six consecutive years. It has also been named ‘Europe’s Best Retail Bank’ for the third time.]]></description>
                                                <content:encoded><![CDATA[BBVA’s Turkish unit has been recognized as the ‘Best Retail Bank’ in the country for six consecutive years. It has also been named ‘Europe’s Best Retail Bank’ for the third time.]]></content:encoded>        
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                                        <title>The pandemic, a catalyst for digitization</title>
                                        <link>https://www.bbva.com/en/tr/the-pandemic-a-catalyst-for-digitization/</link>
                                        <pubDate>Fri, 10 Jul 2020 00:20:02 +0000</pubDate>
                                        <dc:creator><![CDATA[E056849]]></dc:creator>
                                                                                                                                                <category><![CDATA[Customer satisfaction and protection]]></category>
                                                                                                        <category><![CDATA[Digital banking]]></category>
                                                                                                        <category><![CDATA[Digital processing]]></category>
                                                     
                                                                                <guid isPermaLink="false">https://www.bbva.com/?p=770780</guid>
                                                                                        <description><![CDATA[Garanti BBVA Vice President İlker Kuruöz, together with Fatih Sarı, journalist and technology columnist, participated in 3T3, a program where they analyzed the pandemic's impact on business.]]></description>
                                                <content:encoded><![CDATA[Garanti BBVA Vice President İlker Kuruöz, together with Fatih Sarı, journalist and technology columnist, participated in 3T3, a program where they analyzed the pandemic's impact on business.]]></content:encoded>        
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