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        <title>AI Solutions | BBVA</title>
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                    <title>BBVA Cuts Customer Inquiry Response Times by More Than 15% in Italy and Germany Thanks to AI</title>
                    <link>https://www.bbva.com/en/innovation/bbva-cuts-customer-inquiry-response-times-by-more-than-15-in-italy-and-germany-thanks-to-ai/</link>
                    <pubDate>Fri, 31 Jul 2026 04:26:53 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[María Prados]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[AI Solutions]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1172328</guid>
                                            <description>
                            <![CDATA[Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%. By speeding up information retrieval and response preparation, these AI copilots enable customer service agents to resolve routine enquiries more quickly and dedicate more time to more complex cases that require deeper analysis and personalised support.]]>
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                            <![CDATA[Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%. By speeding up information retrieval and response preparation, these AI copilots enable customer service agents to resolve routine enquiries more quickly and dedicate more time to more complex cases that require deeper analysis and personalised support.]]>
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                    <title>MLOps transformation at BBVA: delivering business value faster</title>
                    <link>https://www.bbva.com/en/innovation/mlops-transformation-at-bbva-delivering-business-value-faster/</link>
                    <pubDate>Thu, 23 Jul 2026 05:12:47 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Joan Llop]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[AI Solutions]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1171596</guid>
                                            <description>
                            <![CDATA[In a previous article, we explored how BBVA is scaling its Machine Learning capabilities with a new architecture based on AWS technologies. This second article details how we have tested with four initial use cases to identify reusable ML patterns, standardize operational workflows, and design extensible templates that accelerate ML delivery while maintaining governance and flexibility across teams and business domains.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[In a previous article, we explored how BBVA is scaling its Machine Learning capabilities with a new architecture based on AWS technologies. This second article details how we have tested with four initial use cases to identify reusable ML patterns, standardize operational workflows, and design extensible templates that accelerate ML delivery while maintaining governance and flexibility across teams and business domains.]]>
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                                                        </item>
            
                                <item>
                    <title>MLOps transformation at BBVA: from data platform to scalable ML</title>
                    <link>https://www.bbva.com/en/innovation/mlops-transformation-at-bbva-from-data-platform-to-scalable-ml/</link>
                    <pubDate>Thu, 23 Jul 2026 05:10:03 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Joan Llop]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[AI Solutions]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1171582</guid>
                                            <description>
                            <![CDATA[BBVA is continuing to scale its Machine Learning capabilities with<strong> <a href="https://www.bbva.com/en/innovation/bbva-develops-a-new-technology-architecture-with-aws-to-accelerate-its-ai-solutions/">a new technology architecture integrated into ADA,</a></strong> the bank’s global data and AI platform based on AWS technologies.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA is continuing to scale its Machine Learning capabilities with<strong> <a href="https://www.bbva.com/en/innovation/bbva-develops-a-new-technology-architecture-with-aws-to-accelerate-its-ai-solutions/">a new technology architecture integrated into ADA,</a></strong> the bank’s global data and AI platform based on AWS technologies.]]>
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