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        <title>Artificial Intelligence | BBVA</title>
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        <link>https://www.bbva.com/en/innovation/artificial-intelligence/</link>
        <description>NEWS BBVA</description>
        <lastBuildDate>Wed, 28 Oct 2026 06:25:14 +0100</lastBuildDate>
        <language>en-US</language>
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                                <item>
                    <title>BBVA Steps Up Its Efforts to Recruit Gen Z Talent</title>
                    <link>https://www.bbva.com/en/careers/bbva-steps-up-its-efforts-to-recruit-gen-z-talent/</link>
                    <pubDate>Wed, 28 Oct 2026 05:53:10 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[T068488]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Careers]]>
                            </category>
                                                    <category>
                                <![CDATA[Human capital]]>
                            </category>
                                                    <category>
                                <![CDATA[Sustainability]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=employment&#038;p=1183783</guid>
                                            <description>
                            <![CDATA[BBVA has hired over 10,500 Gen Z professionals worldwide since early 2025. In Spain, the bank is developing various initiatives to improve access to employment and professional development for young people. This strategy that has been recognized by Merco Talento, which names BBVA as the most appealing bank to college students in Spain.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA has hired over 10,500 Gen Z professionals worldwide since early 2025. In Spain, the bank is developing various initiatives to improve access to employment and professional development for young people. This strategy that has been recognized by Merco Talento, which names BBVA as the most appealing bank to college students in Spain.]]>
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                                <item>
                    <title>BBVA explores new approaches to AI agent security with NVIDIA</title>
                    <link>https://www.bbva.com/en/innovation/bbva-explores-new-approaches-to-ai-agent-security-with-nvidia/</link>
                    <pubDate>Wed, 21 Oct 2026 11:31:35 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Vanessa Pombo Nartallo]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                    <category>
                                <![CDATA[Technology]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1183097</guid>
                                            <description>
                            <![CDATA[BBVA has announced plans to work with NVIDIA to explore the potential of the OpenShell Reference Architecture, unveiled by NVIDIA at its GTC Berlin conference, to enable new approaches to AI agent safety, security and governance. The collaboration is part of the bank’s strategy to scale the use of AI agents across the organization while maintaining oversight and control.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA has announced plans to work with NVIDIA to explore the potential of the OpenShell Reference Architecture, unveiled by NVIDIA at its GTC Berlin conference, to enable new approaches to AI agent safety, security and governance. The collaboration is part of the bank’s strategy to scale the use of AI agents across the organization while maintaining oversight and control.]]>
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                                <item>
                    <title>BBVA dedicates Values Day to promoting new ways of working to better serve customers</title>
                    <link>https://www.bbva.com/en/sustainability/bbva-dedicates-values-day-to-promoting-new-ways-of-working-to-better-serve-customers/</link>
                    <pubDate>Tue, 20 Oct 2026 16:50:01 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[cristobal.baeza]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Human capital]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=sustainability&#038;p=1182886</guid>
                                            <description>
                            <![CDATA[Innovation and the ability to anticipate change are central to BBVA’s identity and have shaped its evolution over the years. This year, the bank dedicated its Values Day to exploring how employees can harness the opportunities offered by artificial intelligence (AI) to reinvent how they work, guided by BBVA’s corporate values. The event brought together employees from around the world to share perspectives and explore new ways to collaborate, make decisions, and deliver greater value to clients.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Innovation and the ability to anticipate change are central to BBVA’s identity and have shaped its evolution over the years. This year, the bank dedicated its Values Day to exploring how employees can harness the opportunities offered by artificial intelligence (AI) to reinvent how they work, guided by BBVA’s corporate values. The event brought together employees from around the world to share perspectives and explore new ways to collaborate, make decisions, and deliver greater value to clients.]]>
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                                <item>
                    <title>BBVA will help design a common protocol led by Sierra AI and Meta to connect AI agents with businesses</title>
                    <link>https://www.bbva.com/en/innovation/bbva-helps-design-a-common-protocol-led-by-sierra-ai-and-meta-to-connect-ai-agents-with-businesses/</link>
                    <pubDate>Tue, 13 Oct 2026 09:57:59 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Santiago Romero]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1181526</guid>
                                            <description>
                            <![CDATA[BBVA has become the first European bank to join the Personal Agent Protocol (Poppy) initiative to help develop a common protocol that enables secure interactions between artificial intelligence (AI) agents and businesses. Led by Sierra AI and Meta, the project brings together 35 design partners from the technology, financial services and e-commerce sectors to advance a model of digital services in which AI agents can carry out tasks on behalf of users, with their consent and under their control. BBVA places customers at the heart of its artificial intelligence strategy, with a particular focus on security, privacy and control over the use of this technology.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA has become the first European bank to join the Personal Agent Protocol (Poppy) initiative to help develop a common protocol that enables secure interactions between artificial intelligence (AI) agents and businesses. Led by Sierra AI and Meta, the project brings together 35 design partners from the technology, financial services and e-commerce sectors to advance a model of digital services in which AI agents can carry out tasks on behalf of users, with their consent and under their control. BBVA places customers at the heart of its artificial intelligence strategy, with a particular focus on security, privacy and control over the use of this technology.]]>
                        </content:encoded>
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                                <item>
                    <title>BBVA ranks first among eurozone banks for its AI strategy, according to Evident</title>
                    <link>https://www.bbva.com/en/innovation/bbva-ranks-first-among-eurozone-banks-for-its-ai-strategy-according-to-evident/</link>
                    <pubDate>Tue, 06 Oct 2026 10:37:59 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Vanessa Pombo Nartallo]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1180606</guid>
                                            <description>
                            <![CDATA[BBVA is the bank with the most mature artificial intelligence strategy in Spain and the eurozone, according to the international Evident AI Index. The report recognises the bank’s progress in embedding AI across its business to create more personalised and intelligent banking for its customers, while also placing it at the global forefront of developing AI-skilled talent.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA is the bank with the most mature artificial intelligence strategy in Spain and the eurozone, according to the international Evident AI Index. The report recognises the bank’s progress in embedding AI across its business to create more personalised and intelligent banking for its customers, while also placing it at the global forefront of developing AI-skilled talent.]]>
                        </content:encoded>
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                                <item>
                    <title>BBVA creates a model to scale AI across the Group and drive its customer-centric transformation</title>
                    <link>https://www.bbva.com/en/innovation/bbva-creates-a-model-to-scale-ai-across-the-group-and-drive-its-customer-centric-transformation/</link>
                    <pubDate>Tue, 06 Oct 2026 09:49:36 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Santiago Romero]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1180621</guid>
                                            <description>
                            <![CDATA[BBVA has presented the evolution of its artificial intelligence (AI) strategy at an event with analysts and investors, introducing ‘The Frame’, a new common framework for creating, deploying, managing and governing AI agents at scale. After focusing its efforts over the past year on developing specific use cases, the bank is now advancing this standard to extend the technology across the organisation and move forward with its transformation. Carlos Torres Vila, Chair of BBVA, explained that this capability will be critical to delivering more proactive and personalised banking, always for the benefit of customers.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA has presented the evolution of its artificial intelligence (AI) strategy at an event with analysts and investors, introducing ‘The Frame’, a new common framework for creating, deploying, managing and governing AI agents at scale. After focusing its efforts over the past year on developing specific use cases, the bank is now advancing this standard to extend the technology across the organisation and move forward with its transformation. Carlos Torres Vila, Chair of BBVA, explained that this capability will be critical to delivering more proactive and personalised banking, always for the benefit of customers.]]>
                        </content:encoded>
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                                <item>
                    <title>Onur Genç: “At BBVA, we are adopting AI better than our competitors, just as we did with digitalization”</title>
                    <link>https://www.bbva.com/en/innovation/onur-genc-at-bbva-we-are-adopting-ai-better-than-our-competitors-just-as-we-did-with-digitalization/</link>
                    <pubDate>Tue, 22 Sep 2026 12:59:35 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Miguel Rodríguez Canfranc]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1178845</guid>
                                            <description>
                            <![CDATA[BBVA CEO Onur Genç said in London on Tuesday that artificial intelligence (AI) will drive the next major transformation of the sector and that the bank is very well positioned to address this new cycle. The Group was a pioneer in the digitalization era and is taking the same approach to AI: early adoption, rapid scaling and a transformation around this new technology. “We do believe we are embracing this technology better than our competitors,” he said during his participation in the CEO conference organized by Bank of America.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA CEO Onur Genç said in London on Tuesday that artificial intelligence (AI) will drive the next major transformation of the sector and that the bank is very well positioned to address this new cycle. The Group was a pioneer in the digitalization era and is taking the same approach to AI: early adoption, rapid scaling and a transformation around this new technology. “We do believe we are embracing this technology better than our competitors,” he said during his participation in the CEO conference organized by Bank of America.]]>
                        </content:encoded>
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                                <item>
                    <title>BBVA brings AI into the ePricer experience: AI-powered ideas and smarter tools bring a new generation of ePricer to life</title>
                    <link>https://www.bbva.com/en/enterprises/bbva-brings-ai-into-the-epricer-experience-ai-powered-ideas-and-smarter-tools-bring-a-new-generation-of-epricer-to-life/</link>
                    <pubDate>Tue, 01 Sep 2026 05:42:39 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[O020755]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=enterprises&#038;p=1176415</guid>
                                            <description>
                            <![CDATA[BBVA Corporate &amp; Investment Banking is bringing artificial intelligence directly into ePricer, its digital structured products platform, with a new release designed to make idea generation, pricing and lifecycle management more connected.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA Corporate &amp; Investment Banking is bringing artificial intelligence directly into ePricer, its digital structured products platform, with a new release designed to make idea generation, pricing and lifecycle management more connected.]]>
                        </content:encoded>
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                                <item>
                    <title>The Odyssey of Regulating and Developing AI</title>
                    <link>https://www.bbva.com/en/economy-and-finance/the-odyssey-of-regulating-and-developing-ai/</link>
                    <pubDate>Mon, 17 Aug 2026 08:12:02 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Javier Díaz Jiménez]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Economy and Finance]]>
                            </category>
                                                    <category>
                                <![CDATA[Financial regulations]]>
                            </category>
                                                    <category>
                                <![CDATA[Financial system]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=economyfinance&#038;p=1172850</guid>
                                            <description>
                            <![CDATA[Last July witnessed the convergence of two events that, at first glance, appear to have nothing in common: the release of <strong><a href="https://www.odysseymovie.com/" target="_blank" rel="noopener">Christopher Nolan’s <i>The Odyssey</i></a></strong> and the European Union’s decision to postpone the implementation of much of the <strong><a href="https://www.consilium.europa.eu/en/policies/artificial-intelligence-act/" target="_blank" rel="noopener">AI Act until December 2027</a></strong>. <strong><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=OJ:L_202601744" target="_blank" rel="noopener">With the delay announced in July</a></strong>, Europe’s push for trustworthy AI, launched back in 2017, <strong>will have spanned an entire decade</strong>—exactly as long as it took Odysseus to return to Ithaca following the Trojan War.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Last July witnessed the convergence of two events that, at first glance, appear to have nothing in common: the release of <strong><a href="https://www.odysseymovie.com/" target="_blank" rel="noopener">Christopher Nolan’s <i>The Odyssey</i></a></strong> and the European Union’s decision to postpone the implementation of much of the <strong><a href="https://www.consilium.europa.eu/en/policies/artificial-intelligence-act/" target="_blank" rel="noopener">AI Act until December 2027</a></strong>. <strong><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=OJ:L_202601744" target="_blank" rel="noopener">With the delay announced in July</a></strong>, Europe’s push for trustworthy AI, launched back in 2017, <strong>will have spanned an entire decade</strong>—exactly as long as it took Odysseus to return to Ithaca following the Trojan War.]]>
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                                <item>
                    <title>BBVA Cuts Customer Inquiry Response Times by More Than 15% in Italy and Germany Thanks to AI</title>
                    <link>https://www.bbva.com/en/innovation/bbva-cuts-customer-inquiry-response-times-by-more-than-15-in-italy-and-germany-thanks-to-ai/</link>
                    <pubDate>Fri, 31 Jul 2026 04:26:53 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[María Prados]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1172328</guid>
                                            <description>
                            <![CDATA[Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%. By speeding up information retrieval and response preparation, these AI copilots enable customer service agents to resolve routine enquiries more quickly and dedicate more time to more complex cases that require deeper analysis and personalised support.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%. By speeding up information retrieval and response preparation, these AI copilots enable customer service agents to resolve routine enquiries more quickly and dedicate more time to more complex cases that require deeper analysis and personalised support.]]>
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