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        <title>Innovation ##pageNumberTemplate##| BBVA</title>
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        <link>https://www.bbva.com/en/innovation/</link>
        <description>NEWS BBVA</description>
        <lastBuildDate>Tue, 15 Sep 2026 05:38:04 +0200</lastBuildDate>
        <language>en-US</language>
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                                <item>
                    <title>Causality in AI: From Predicting What Happens to Understanding Why It Happens</title>
                    <link>https://www.bbva.com/en/innovation/causality-in-ai-from-predicting-what-happens-to-understanding-why-it-happens/</link>
                    <pubDate>Tue, 15 Sep 2026 05:33:44 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Joan Llop]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[AI Solutions]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1178052</guid>
                                            <description>
                            <![CDATA[In artificial intelligence, getting a prediction right or detecting complex patterns does not always mean understanding the underlying events that occurred to lead to that result. Understanding causal relationships is the core idea addressed by the doctoral thesis of Jesús Renero Quintero, who is part of the AI adoption team at the bank. The thesis was developed within the <a href="https://www.bbva.com/en/innovation/bbva-completes-its-first-industrial-doctorates-in-data-science-in-partnership-with-the-university-of-navarra/">industrial PhD program in Data Science promoted by the University of Navarra and BBVA</a>. The goal is to design AI that is more reliable and transparent.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[In artificial intelligence, getting a prediction right or detecting complex patterns does not always mean understanding the underlying events that occurred to lead to that result. Understanding causal relationships is the core idea addressed by the doctoral thesis of Jesús Renero Quintero, who is part of the AI adoption team at the bank. The thesis was developed within the <a href="https://www.bbva.com/en/innovation/bbva-completes-its-first-industrial-doctorates-in-data-science-in-partnership-with-the-university-of-navarra/">industrial PhD program in Data Science promoted by the University of Navarra and BBVA</a>. The goal is to design AI that is more reliable and transparent.]]>
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                                <item>
                    <title>BBVA launches its partnership with Inter and unveils new offers in Italy</title>
                    <link>https://www.bbva.com/en/innovation/bbva-launches-its-partnership-with-inter-and-unveils-new-offers-in-italy/</link>
                    <pubDate>Fri, 11 Sep 2026 07:44:37 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Joan Llop]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Digital banking]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1177626</guid>
                                            <description>
                            <![CDATA[FC Internazionale Milano and BBVA have officially presented their partnership at a media event held at the club’s headquarters in Milan. The event also coincides with the launch of new BBVA offers in Italy, where the bank is now approaching one million customers.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[FC Internazionale Milano and BBVA have officially presented their partnership at a media event held at the club’s headquarters in Milan. The event also coincides with the launch of new BBVA offers in Italy, where the bank is now approaching one million customers.]]>
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                                <item>
                    <title>BBVA Delivers €10 million in Financing to Support BizAway’s Growth in Europe</title>
                    <link>https://www.bbva.com/en/innovation/bbva-delivers-e10-million-in-financing-to-support-bizaways-growth-in-europe/</link>
                    <pubDate>Thu, 10 Sep 2026 03:05:31 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[María Prados]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Enterprises]]>
                            </category>
                                                    <category>
                                <![CDATA[Entrepreneurship &amp; Startups]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                    <category>
                                <![CDATA[Strategy and management]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1177340</guid>
                                            <description>
                            <![CDATA[BBVA has provided BizAway with €10 million in financing to support its acquisition of Dutch company Uniglobe Alliance Travel. The transaction will enable the scaleup to bolster its presence in Northern Europe, expand its customer base in the Benelux region, and move forward with its goal of becoming the leading corporate travel partner across the continent. The financing benefits from the support of the European Union and the European Investment Fund (EIF) under the InvestEU program.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA has provided BizAway with €10 million in financing to support its acquisition of Dutch company Uniglobe Alliance Travel. The transaction will enable the scaleup to bolster its presence in Northern Europe, expand its customer base in the Benelux region, and move forward with its goal of becoming the leading corporate travel partner across the continent. The financing benefits from the support of the European Union and the European Investment Fund (EIF) under the InvestEU program.]]>
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                                <item>
                    <title>Garanti BBVA Partners Named Among Global Finance’s Best Financial Innovation Labs</title>
                    <link>https://www.bbva.com/en/tr/innovation/garanti-bbva-partners-named-among-global-finances-best-financial-innovation-labs/</link>
                    <pubDate>Fri, 04 Sep 2026 05:15:07 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Patricia Casas]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                    <category>
                                <![CDATA[Recognitions]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1176720</guid>
                                            <description>
                            <![CDATA[<a href="https://gfmag.com/award/award-winners/best-financial-innovation-labs-2026/" target="_blank" rel="noopener"><strong>Global Finance’s</strong> </a>awards assess the innovation structures shaping the future of financial services. Garanti BBVA Partners has been recognized in Global Finance’s World’s Best Financial Innovation Labs 2026 in the Financial Services Company (Working With External Startups and Scale-ups) category, placing it alongside the innovation labs of the world’s leading financial institutions.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[<a href="https://gfmag.com/award/award-winners/best-financial-innovation-labs-2026/" target="_blank" rel="noopener"><strong>Global Finance’s</strong> </a>awards assess the innovation structures shaping the future of financial services. Garanti BBVA Partners has been recognized in Global Finance’s World’s Best Financial Innovation Labs 2026 in the Financial Services Company (Working With External Startups and Scale-ups) category, placing it alongside the innovation labs of the world’s leading financial institutions.]]>
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                                <item>
                    <title>Group of leading international financial institutions to establish stablecoin enterprise</title>
                    <link>https://www.bbva.com/en/innovation/group-of-leading-international-financial-institutions-to-establish-stablecoin-enterprise/</link>
                    <pubDate>Tue, 01 Sep 2026 13:45:37 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Vanessa Pombo Nartallo]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Blockchain]]>
                            </category>
                                                    <category>
                                <![CDATA[Digital coins]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1176485</guid>
                                            <description>
                            <![CDATA[Twenty-one leading international financial institutions <a href="https://www.prnewswire.com/news-releases/group-of-leading-international-financial-institutions-to-establish-stablecoin-enterprise-302866318.html" target="_blank" rel="noopener">have committed to establish a new company</a> in H2 2026, subject to closing conditions, to support the issuance of a stablecoin solution.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Twenty-one leading international financial institutions <a href="https://www.prnewswire.com/news-releases/group-of-leading-international-financial-institutions-to-establish-stablecoin-enterprise-302866318.html" target="_blank" rel="noopener">have committed to establish a new company</a> in H2 2026, subject to closing conditions, to support the issuance of a stablecoin solution.]]>
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                                <item>
                    <title>BBVA Cuts Customer Inquiry Response Times by More Than 15% in Italy and Germany Thanks to AI</title>
                    <link>https://www.bbva.com/en/innovation/bbva-cuts-customer-inquiry-response-times-by-more-than-15-in-italy-and-germany-thanks-to-ai/</link>
                    <pubDate>Fri, 31 Jul 2026 04:26:53 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[María Prados]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1172328</guid>
                                            <description>
                            <![CDATA[Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%. By speeding up information retrieval and response preparation, these AI copilots enable customer service agents to resolve routine enquiries more quickly and dedicate more time to more complex cases that require deeper analysis and personalised support.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%. By speeding up information retrieval and response preparation, these AI copilots enable customer service agents to resolve routine enquiries more quickly and dedicate more time to more complex cases that require deeper analysis and personalised support.]]>
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                                <item>
                    <title>Garanti BBVA Brings the Banking Experience to ChatGPT</title>
                    <link>https://www.bbva.com/en/tr/innovation/garanti-bbva-brings-the-banking-experience-to-chatgpt/</link>
                    <pubDate>Tue, 28 Jul 2026 09:49:16 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Patricia Casas]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Garanti BBVA]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1172644</guid>
                                            <description>
                            <![CDATA[Garanti BBVA has taken another step in bringing the digital banking experience to generative AI platforms.<strong><a href="https://www.bbva.com/en/innovation/bbvas-app-is-now-available-on-chatgpt-in-germany-and-italy/"> Following BBVA’s launch of the ChatGPT app experience in Italy and Germany</a></strong>, the service is now available in Türkiye through Garanti BBVA. As one of the first financial institutions featured in the ChatGPT app library, Garanti BBVA enables users to access up-to-date information about its banking products and services directly within the ChatGPT chat experience.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Garanti BBVA has taken another step in bringing the digital banking experience to generative AI platforms.<strong><a href="https://www.bbva.com/en/innovation/bbvas-app-is-now-available-on-chatgpt-in-germany-and-italy/"> Following BBVA’s launch of the ChatGPT app experience in Italy and Germany</a></strong>, the service is now available in Türkiye through Garanti BBVA. As one of the first financial institutions featured in the ChatGPT app library, Garanti BBVA enables users to access up-to-date information about its banking products and services directly within the ChatGPT chat experience.]]>
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                                <item>
                    <title>BBVA and FC Internazionale Milano join forces to create new experiences for customers and fans</title>
                    <link>https://www.bbva.com/en/innovation/bbva-and-fc-internazionale-milano-join-forces-to-create-new-experiences-for-customers-and-fans/</link>
                    <pubDate>Tue, 28 Jul 2026 08:05:54 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Santiago Romero]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Corporate information]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1172603</guid>
                                            <description>
                            <![CDATA[BBVA and FC Internazionale Milano have announced a new partnership built on a shared vision: using innovation and technology to create experiences that strengthen the connection between people and the brands they trust. As part of the agreement, BBVA will become the Official Sleeve Partner of Inter’s Men's First Team, Inter Women, Inter U23, Inter U20 and Inter Legends. In addition, BBVA will serve as the Front Jersey Partner of the club’s youth academy teams, from U18 downwards, across both the men’s and women’s divisions, reflecting the two organizations’ shared commitment to younger generations and families.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA and FC Internazionale Milano have announced a new partnership built on a shared vision: using innovation and technology to create experiences that strengthen the connection between people and the brands they trust. As part of the agreement, BBVA will become the Official Sleeve Partner of Inter’s Men's First Team, Inter Women, Inter U23, Inter U20 and Inter Legends. In addition, BBVA will serve as the Front Jersey Partner of the club’s youth academy teams, from U18 downwards, across both the men’s and women’s divisions, reflecting the two organizations’ shared commitment to younger generations and families.]]>
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                                <item>
                    <title>MLOps transformation at BBVA: delivering business value faster</title>
                    <link>https://www.bbva.com/en/innovation/mlops-transformation-at-bbva-delivering-business-value-faster/</link>
                    <pubDate>Thu, 23 Jul 2026 05:12:47 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Joan Llop]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[AI Solutions]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1171596</guid>
                                            <description>
                            <![CDATA[In a previous article, we explored how BBVA is scaling its Machine Learning capabilities with a new architecture based on AWS technologies. This second article details how we have tested with four initial use cases to identify reusable ML patterns, standardize operational workflows, and design extensible templates that accelerate ML delivery while maintaining governance and flexibility across teams and business domains.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[In a previous article, we explored how BBVA is scaling its Machine Learning capabilities with a new architecture based on AWS technologies. This second article details how we have tested with four initial use cases to identify reusable ML patterns, standardize operational workflows, and design extensible templates that accelerate ML delivery while maintaining governance and flexibility across teams and business domains.]]>
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                                <item>
                    <title>MLOps transformation at BBVA: from data platform to scalable ML</title>
                    <link>https://www.bbva.com/en/innovation/mlops-transformation-at-bbva-from-data-platform-to-scalable-ml/</link>
                    <pubDate>Thu, 23 Jul 2026 05:10:03 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Joan Llop]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[AI Solutions]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1171582</guid>
                                            <description>
                            <![CDATA[BBVA is continuing to scale its Machine Learning capabilities with<strong> <a href="https://www.bbva.com/en/innovation/bbva-develops-a-new-technology-architecture-with-aws-to-accelerate-its-ai-solutions/">a new technology architecture integrated into ADA,</a></strong> the bank’s global data and AI platform based on AWS technologies.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA is continuing to scale its Machine Learning capabilities with<strong> <a href="https://www.bbva.com/en/innovation/bbva-develops-a-new-technology-architecture-with-aws-to-accelerate-its-ai-solutions/">a new technology architecture integrated into ADA,</a></strong> the bank’s global data and AI platform based on AWS technologies.]]>
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