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        <title>Innovation ##pageNumberTemplate##| BBVA</title>
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        <link>https://www.bbva.com/en/innovation/</link>
        <description>NEWS BBVA</description>
        <lastBuildDate>Fri, 31 Jul 2026 05:38:17 +0200</lastBuildDate>
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                                <item>
                    <title>BBVA Cuts Customer Inquiry Response Times by More Than 15% in Italy and Germany Thanks to AI</title>
                    <link>https://www.bbva.com/en/innovation/bbva-cuts-customer-inquiry-response-times-by-more-than-15-in-italy-and-germany-thanks-to-ai/</link>
                    <pubDate>Fri, 31 Jul 2026 04:26:53 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[María Prados]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[AI Solutions]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1172328</guid>
                                            <description>
                            <![CDATA[Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%. By speeding up information retrieval and response preparation, these AI copilots enable customer service agents to resolve routine enquiries more quickly and dedicate more time to more complex cases that require deeper analysis and personalised support.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%. By speeding up information retrieval and response preparation, these AI copilots enable customer service agents to resolve routine enquiries more quickly and dedicate more time to more complex cases that require deeper analysis and personalised support.]]>
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                                <item>
                    <title>Garanti BBVA Brings the Banking Experience to ChatGPT</title>
                    <link>https://www.bbva.com/en/tr/innovation/garanti-bbva-brings-the-banking-experience-to-chatgpt/</link>
                    <pubDate>Tue, 28 Jul 2026 09:49:16 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Patricia Casas]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Garanti BBVA]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1172644</guid>
                                            <description>
                            <![CDATA[Garanti BBVA has taken another step in bringing the digital banking experience to generative AI platforms.<strong><a href="https://www.bbva.com/en/innovation/bbvas-app-is-now-available-on-chatgpt-in-germany-and-italy/"> Following BBVA’s launch of the ChatGPT app experience in Italy and Germany</a></strong>, the service is now available in Türkiye through Garanti BBVA. As one of the first financial institutions featured in the ChatGPT app library, Garanti BBVA enables users to access up-to-date information about its banking products and services directly within the ChatGPT chat experience.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Garanti BBVA has taken another step in bringing the digital banking experience to generative AI platforms.<strong><a href="https://www.bbva.com/en/innovation/bbvas-app-is-now-available-on-chatgpt-in-germany-and-italy/"> Following BBVA’s launch of the ChatGPT app experience in Italy and Germany</a></strong>, the service is now available in Türkiye through Garanti BBVA. As one of the first financial institutions featured in the ChatGPT app library, Garanti BBVA enables users to access up-to-date information about its banking products and services directly within the ChatGPT chat experience.]]>
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                                <item>
                    <title>BBVA and FC Internazionale Milano join forces to create new experiences for customers and fans</title>
                    <link>https://www.bbva.com/en/innovation/bbva-and-fc-internazionale-milano-join-forces-to-create-new-experiences-for-customers-and-fans/</link>
                    <pubDate>Tue, 28 Jul 2026 08:05:54 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Santiago Romero]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Corporate information]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1172603</guid>
                                            <description>
                            <![CDATA[BBVA and FC Internazionale Milano have announced a new partnership built on a shared vision: using innovation and technology to create experiences that strengthen the connection between people and the brands they trust. As part of the agreement, BBVA will become the Official Sleeve Partner of Inter’s Men's First Team, Inter Women, Inter U23, Inter U20 and Inter Legends. In addition, BBVA will serve as the Front Jersey Partner of the club’s youth academy teams, from U18 downwards, across both the men’s and women’s divisions, reflecting the two organizations’ shared commitment to younger generations and families.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA and FC Internazionale Milano have announced a new partnership built on a shared vision: using innovation and technology to create experiences that strengthen the connection between people and the brands they trust. As part of the agreement, BBVA will become the Official Sleeve Partner of Inter’s Men's First Team, Inter Women, Inter U23, Inter U20 and Inter Legends. In addition, BBVA will serve as the Front Jersey Partner of the club’s youth academy teams, from U18 downwards, across both the men’s and women’s divisions, reflecting the two organizations’ shared commitment to younger generations and families.]]>
                        </content:encoded>
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                                <item>
                    <title>MLOps transformation at BBVA: delivering business value faster</title>
                    <link>https://www.bbva.com/en/innovation/mlops-transformation-at-bbva-delivering-business-value-faster/</link>
                    <pubDate>Thu, 23 Jul 2026 05:12:47 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Joan Llop]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[AI Solutions]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1171596</guid>
                                            <description>
                            <![CDATA[In a previous article, we explored how BBVA is scaling its Machine Learning capabilities with a new architecture based on AWS technologies. This second article details how we have tested with four initial use cases to identify reusable ML patterns, standardize operational workflows, and design extensible templates that accelerate ML delivery while maintaining governance and flexibility across teams and business domains.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[In a previous article, we explored how BBVA is scaling its Machine Learning capabilities with a new architecture based on AWS technologies. This second article details how we have tested with four initial use cases to identify reusable ML patterns, standardize operational workflows, and design extensible templates that accelerate ML delivery while maintaining governance and flexibility across teams and business domains.]]>
                        </content:encoded>
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                                <item>
                    <title>MLOps transformation at BBVA: from data platform to scalable ML</title>
                    <link>https://www.bbva.com/en/innovation/mlops-transformation-at-bbva-from-data-platform-to-scalable-ml/</link>
                    <pubDate>Thu, 23 Jul 2026 05:10:03 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Joan Llop]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[AI Solutions]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1171582</guid>
                                            <description>
                            <![CDATA[BBVA is continuing to scale its Machine Learning capabilities with<strong> <a href="https://www.bbva.com/en/innovation/bbva-develops-a-new-technology-architecture-with-aws-to-accelerate-its-ai-solutions/">a new technology architecture integrated into ADA,</a></strong> the bank’s global data and AI platform based on AWS technologies.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA is continuing to scale its Machine Learning capabilities with<strong> <a href="https://www.bbva.com/en/innovation/bbva-develops-a-new-technology-architecture-with-aws-to-accelerate-its-ai-solutions/">a new technology architecture integrated into ADA,</a></strong> the bank’s global data and AI platform based on AWS technologies.]]>
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                                <item>
                    <title>BBVA, the first Spanish bank to launch Swift’s new global retail payments scheme</title>
                    <link>https://www.bbva.com/en/innovation/bbva-the-first-spanish-bank-to-launch-swifts-new-global-retail-payments-scheme/</link>
                    <pubDate>Fri, 17 Jul 2026 04:39:07 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Pilar Martínez Fariña]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Corporate & Investment Banking]]>
                            </category>
                                                    <category>
                                <![CDATA[Corporate payments]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1170174</guid>
                                            <description>
                            <![CDATA[The bank has participated from the go-live of Swift’s new retail scheme, a global initiative that establishes a common rulebook to deliver faster, more transparent, predictable and 24/7 international payments for individuals and SMEs.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[The bank has participated from the go-live of Swift’s new retail scheme, a global initiative that establishes a common rulebook to deliver faster, more transparent, predictable and 24/7 international payments for individuals and SMEs.]]>
                        </content:encoded>
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                                <item>
                    <title>Garanti BBVA Partners Tech Program Launches Its 10th Cohort</title>
                    <link>https://www.bbva.com/en/tr/innovation/garanti-bbva-partners-tech-program-launches-its-10th-cohort/</link>
                    <pubDate>Thu, 16 Jul 2026 06:27:36 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Patricia Casas]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Garanti BBVA]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1170455</guid>
                                            <description>
                            <![CDATA[Five startups—Eriklabs, Text2Test, Rudiq, Freya, and Fraud.com—have been selected for the 10th cohort of the Garanti BBVA Partners Tech Program. Working in artificial intelligence, cybersecurity, and blockchain, they will benefit from six months of mentorship, collaboration, and growth opportunities.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Five startups—Eriklabs, Text2Test, Rudiq, Freya, and Fraud.com—have been selected for the 10th cohort of the Garanti BBVA Partners Tech Program. Working in artificial intelligence, cybersecurity, and blockchain, they will benefit from six months of mentorship, collaboration, and growth opportunities.]]>
                        </content:encoded>
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                                <item>
                    <title>BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience</title>
                    <link>https://www.bbva.com/en/innovation/bbva-goes-beyond-satisfaction-surveys-and-uses-ai-to-measure-the-real-customer-experience/</link>
                    <pubDate>Tue, 14 Jul 2026 00:48:45 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Vanessa Pombo Nartallo]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1169892</guid>
                                            <description>
                            <![CDATA[Satisfaction surveys are no longer the only way BBVA gains insight into its relationship with customers. The bank is now using generative artificial intelligence to analyze hundreds of thousands of customer interactions, providing a more complete picture of the customer experience. It harnesses this technology to process selected conversations in Spain across channels such as phone calls and chats between customers and relationship managers through the bank’s app, as well as more than 220,000 monthly calls between customers and remote relationship managers in Mexico. The goal is to identify customer needs and pain points more quickly and reliably, enabling more personalized and effective service. These capabilities are deployed in compliance with applicable data protection regulations. This solution is one of the 1,127 AI use cases that BBVA already has in production, serving both customers and the business.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Satisfaction surveys are no longer the only way BBVA gains insight into its relationship with customers. The bank is now using generative artificial intelligence to analyze hundreds of thousands of customer interactions, providing a more complete picture of the customer experience. It harnesses this technology to process selected conversations in Spain across channels such as phone calls and chats between customers and relationship managers through the bank’s app, as well as more than 220,000 monthly calls between customers and remote relationship managers in Mexico. The goal is to identify customer needs and pain points more quickly and reliably, enabling more personalized and effective service. These capabilities are deployed in compliance with applicable data protection regulations. This solution is one of the 1,127 AI use cases that BBVA already has in production, serving both customers and the business.]]>
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                                <item>
                    <title>BBVA’s Eight Responsible AI Principles</title>
                    <link>https://www.bbva.com/en/innovation/bbvas-eight-responsible-ai-principles/</link>
                    <pubDate>Wed, 08 Jul 2026 22:06:41 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Vanessa Pombo Nartallo]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1169362</guid>
                                            <description>
                            <![CDATA[At BBVA, the development and use of artificial intelligence are underpinned by a responsible AI framework based on eight principles that promote transparency, security, privacy and human oversight. The aim is to create sustainable value, uphold security standards, regulatory compliance and customer data protection, in order to preserve customer trust in the bank’s services in an increasingly automated environment.  These principles are implemented through technological capabilities, governance mechanisms, and training and support programs for employees.
<h6>AI-generated opening image</h6>]]>
                        </description>
                        <content:encoded>
                            <![CDATA[At BBVA, the development and use of artificial intelligence are underpinned by a responsible AI framework based on eight principles that promote transparency, security, privacy and human oversight. The aim is to create sustainable value, uphold security standards, regulatory compliance and customer data protection, in order to preserve customer trust in the bank’s services in an increasingly automated environment.  These principles are implemented through technological capabilities, governance mechanisms, and training and support programs for employees.
<h6>AI-generated opening image</h6>]]>
                        </content:encoded>
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                                <item>
                    <title>BBVA Completes Its First AI Agent-Initiated Transaction Together with Visa</title>
                    <link>https://www.bbva.com/en/innovation/bbva-completes-its-first-ai-agent-initiated-transaction-together-with-visa/</link>
                    <pubDate>Thu, 02 Jul 2026 11:30:50 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Vanessa Pombo Nartallo]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?post_type=innovation&#038;p=1168701</guid>
                                            <description>
                            <![CDATA[BBVA has completed a transaction initiated by an artificial intelligence agent on behalf of a cardholder, as part of a live agentic commerce activity that Visa is developing in Europe under its Visa Agentic Ready programme. The payment was carried out using real card credentials and the systems of an active merchant, demonstrating that AI agents can securely complete purchases on behalf of cardholders within today’s payments infrastructure.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA has completed a transaction initiated by an artificial intelligence agent on behalf of a cardholder, as part of a live agentic commerce activity that Visa is developing in Europe under its Visa Agentic Ready programme. The payment was carried out using real card credentials and the systems of an active merchant, demonstrating that AI agents can securely complete purchases on behalf of cardholders within today’s payments infrastructure.]]>
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