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        <title>IT (computer sciences) - NEWS BBVA</title>
        <atom:link href="https://www.bbva.com/en/innovation/technologies/it-computer-sciences/feed/" rel="self" type="application/rss+xml" />
        <link>https://www.bbva.com/en/</link>
        <description>NEWS BBVA</description>
        <lastBuildDate>Thu, 09 Apr 2026 09:10:02 +0200</lastBuildDate>
        <language>en-US</language>
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                                <item>
                    <title>BBVA migrates customer care services to the cloud to improve service</title>
                    <link>https://www.bbva.com/en/innovation/bbva-migrates-customer-care-services-to-the-cloud-to-improve-service/</link>
                    <pubDate>Tue, 21 Jun 2022 08:39:34 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[cristobal.baeza]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                    <category>
                                <![CDATA[Technology]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=918961</guid>
                                            <description>
                            <![CDATA[The strategic agreement with Genesys®, a leader in cloud customer experience orchestration, is enabling BBVA to introduce the advantages of cloud computing in its centers in Spain and Latin America. Both entities are already working together to migrate remote customer care services in these regions, where they have been able to reduce waiting times, thus improving customer satisfaction levels through BBVA’s use of the Genesys Cloud CX&#x2122; solution.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[The strategic agreement with Genesys®, a leader in cloud customer experience orchestration, is enabling BBVA to introduce the advantages of cloud computing in its centers in Spain and Latin America. Both entities are already working together to migrate remote customer care services in these regions, where they have been able to reduce waiting times, thus improving customer satisfaction levels through BBVA’s use of the Genesys Cloud CX&#x2122; solution.]]>
                        </content:encoded>
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                                <item>
                    <title>A BBVA and Zapata Computing study shows the potential of quantum computing for derivative calculations</title>
                    <link>https://www.bbva.com/en/innovation/a-bbva-and-zapata-computing-study-shows-the-potential-of-quantum-computing-for-derivative-calculations/</link>
                    <pubDate>Thu, 27 May 2021 00:20:19 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Sara González Martínez]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                    <category>
                                <![CDATA[Technology]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=842468</guid>
                                            <description>
                            <![CDATA[BBVA and U.S. based startup Zapata Computing have just released the results of <a href="https://www.zapatacomputing.com/publications/quantum-algorithm-cva/" target="_blank" rel="noopener noreferrer">a research project</a> into the use of quantum algorithms applied to the Monte Carlo method, which allows predicting the evolution of different variables under random conditions.  Despite its potential, the use of this technology for achieving a more efficient way of calculating prices of derivative products and making valuation adjustments will still require further developments in the available hardware.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[BBVA and U.S. based startup Zapata Computing have just released the results of <a href="https://www.zapatacomputing.com/publications/quantum-algorithm-cva/" target="_blank" rel="noopener noreferrer">a research project</a> into the use of quantum algorithms applied to the Monte Carlo method, which allows predicting the evolution of different variables under random conditions.  Despite its potential, the use of this technology for achieving a more efficient way of calculating prices of derivative products and making valuation adjustments will still require further developments in the available hardware.]]>
                        </content:encoded>
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                                <item>
                    <title>Does GPT-3, the Artificial Intelligence supermodel, work for Spanish bank-customer conversations? Find out how the experiment played out</title>
                    <link>https://www.bbva.com/en/innovation/can-gpt-3-help-during-conversations-with-our-spanish-speaking-customers/</link>
                    <pubDate>Mon, 01 Mar 2021 06:24:30 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[E022686]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Behavioural sciences]]>
                            </category>
                                                    <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=820665</guid>
                                            <description>
                            <![CDATA[We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.]]>
                        </content:encoded>
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                                <item>
                    <title>What is the PwC forensic?</title>
                    <link>https://www.bbva.com/en/innovation/what-is-the-pwc-forensic/</link>
                    <pubDate>Fri, 21 Feb 2020 10:04:29 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[miriam.gidron]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Computer studies, sciences and development]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                    <category>
                                <![CDATA[Software]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=732773</guid>
                                            <description>
                            <![CDATA[The electronic forensic investigation starts with the application of a series of <strong>keywords</strong> to people’s electronic devices that, according to the information available, are thought to have had <a href="https://www.bbva.com/en/bbva-reiterates-its-commitment-to-clarifying-the-facts-and-cooperating-with-authorities-in-the-cenyt-case/">information of interest about the facts</a>, may have had or not participation in them (the so-called ‘<strong>custodians</strong>’). <strong>Devices</strong> may include both computers and other electronics used by the custodians as well as data available in servers, in both emails and other files.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[The electronic forensic investigation starts with the application of a series of <strong>keywords</strong> to people’s electronic devices that, according to the information available, are thought to have had <a href="https://www.bbva.com/en/bbva-reiterates-its-commitment-to-clarifying-the-facts-and-cooperating-with-authorities-in-the-cenyt-case/">information of interest about the facts</a>, may have had or not participation in them (the so-called ‘<strong>custodians</strong>’). <strong>Devices</strong> may include both computers and other electronics used by the custodians as well as data available in servers, in both emails and other files.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>BBVA's journey to be quantum-ready</title>
                    <link>https://www.bbva.com/en/bbvas-journey-to-be-quantum-ready/</link>
                    <pubDate>Mon, 17 Feb 2020 01:20:14 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Teresa Alameda]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Innovation]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                    <category>
                                <![CDATA[Technology]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=730886</guid>
                                            <description>
                            <![CDATA[Quantum computing has taken a short time to make a big leap: from R&amp;D laboratories to corporate meeting rooms. BBVA began its quantum journey almost two years ago and now has a team specialized in quantum development, business units involved in the initiative, strategic alliances agreed, and various lines of research in place.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Quantum computing has taken a short time to make a big leap: from R&amp;D laboratories to corporate meeting rooms. BBVA began its quantum journey almost two years ago and now has a team specialized in quantum development, business units involved in the initiative, strategic alliances agreed, and various lines of research in place.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>The BBVA Foundation rewards creativity, originality and excellence in the computer science world</title>
                    <link>https://www.bbva.com/en/innovation/the-bbva-foundation-rewards-creativity-originality-and-excellence-in-the-computer-science-world/</link>
                    <pubDate>Wed, 06 Nov 2019 06:30:10 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[david.corral]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Awards]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                    <category>
                                <![CDATA[Science and technology]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=699128</guid>
                                            <description>
                            <![CDATA[The President of the BBVA Foundation, Carlos Torres Vila, presented the Spanish Computer Science Society (SCIE) - BBVA Foundation Research Awards in recognition of creativity, originality and excellence in cutting-edge research in the computer science field.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[The President of the BBVA Foundation, Carlos Torres Vila, presented the Spanish Computer Science Society (SCIE) - BBVA Foundation Research Awards in recognition of creativity, originality and excellence in cutting-edge research in the computer science field.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>Seven ways to protect a startup from cybercriminals</title>
                    <link>https://www.bbva.com/en/innovation/seven-ways-to-protect-a-startup-from-cybercriminals/</link>
                    <pubDate>Thu, 31 Oct 2019 01:39:55 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Teresa Alameda]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Cybersecurity]]>
                            </category>
                                                    <category>
                                <![CDATA[Entrepreneurship &amp; Startups]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=696662</guid>
                                            <description>
                            <![CDATA[Startups face the growing challenge of building successful business models quickly, while protecting customer data from the threats in the digital world. Here are some recommendations that were offered during the last Open Summit to help entrepreneurs defend themselves against cyberattacks.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Startups face the growing challenge of building successful business models quickly, while protecting customer data from the threats in the digital world. Here are some recommendations that were offered during the last Open Summit to help entrepreneurs defend themselves against cyberattacks.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>Everything you need to know about PSD2</title>
                    <link>https://www.bbva.com/en/economy-and-finance/everything-need-know-psd2/</link>
                    <pubDate>Wed, 16 Oct 2019 03:20:58 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Blanca González del Fresno]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Artificial Intelligence]]>
                            </category>
                                                    <category>
                                <![CDATA[Computer systems]]>
                            </category>
                                                    <category>
                                <![CDATA[Financial regulations]]>
                            </category>
                                                    <category>
                                <![CDATA[Fintech]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                    <category>
                                <![CDATA[Software]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/en/?p=309724</guid>
                                            <description>
                            <![CDATA[PSD2 is a European regulation for electronic payment services. It seeks to make payments more secure in Europe, boost innovation and help banking services adapt to new technologies. PSD2 is evidence of the increasing importance Application Program Interfaces (APIs) are acquiring in different financial sectors.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[PSD2 is a European regulation for electronic payment services. It seeks to make payments more secure in Europe, boost innovation and help banking services adapt to new technologies. PSD2 is evidence of the increasing importance Application Program Interfaces (APIs) are acquiring in different financial sectors.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>Fraudulent phone calls: What should we do?</title>
                    <link>https://www.bbva.com/en/innovation/fraudulent-phone-calls-what-should-we-do/</link>
                    <pubDate>Thu, 12 Sep 2019 01:10:37 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Carlota González Fernández]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Cybersecurity]]>
                            </category>
                                                    <category>
                                <![CDATA[Internet]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=679879</guid>
                                            <description>
                            <![CDATA[Crooks have tapped into a goldmine by getting personal data over the phone. This scam, known as vishing, is a new method of social engineering, which is rooted in the psychological manipulation of its victims.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[Crooks have tapped into a goldmine by getting personal data over the phone. This scam, known as vishing, is a new method of social engineering, which is rooted in the psychological manipulation of its victims.]]>
                        </content:encoded>
                                                        </item>
            
                                <item>
                    <title>The Father of Computer Graphics receives the Frontiers of Knowledge Award</title>
                    <link>https://www.bbva.com/en/the-father-of-computer-graphics-receives-the-frontiers-of-knowledge-award/</link>
                    <pubDate>Tue, 19 Feb 2019 17:35:00 +0000</pubDate>
                    <dc:creator>
                        <![CDATA[Blanca González del Fresno]]>
                    </dc:creator>
                                                                        <category>
                                <![CDATA[Frontiers of knowledge]]>
                            </category>
                                                    <category>
                                <![CDATA[IT (computer sciences)]]>
                            </category>
                                                    <category>
                                <![CDATA[Science and technology]]>
                            </category>
                                                                <guid isPermaLink="false">https://www.bbva.com/?p=608950</guid>
                                            <description>
                            <![CDATA[The BBVA Foundation has recognized the computer engineer Ivan Sutherland with the <a href="https://www.frontiersofknowledgeawards-fbbva.es/noticias/the-bbva-foundation-recognizes-ivan-sutherland-for-revolutionizing-human-machine-interaction-through-computer-graphics-and-virtual-reality/">Frontiers of Knowledge Award in the category of Information and Communication Technologies</a>. Over the course of his 60-year career, the American computer scientist has led the transition from text-based to graphical computer displays. He pioneered the use of graphical icons and virtual reality, and anyone who uses a computer or smartphone today benefits from the output of his research.]]>
                        </description>
                        <content:encoded>
                            <![CDATA[The BBVA Foundation has recognized the computer engineer Ivan Sutherland with the <a href="https://www.frontiersofknowledgeawards-fbbva.es/noticias/the-bbva-foundation-recognizes-ivan-sutherland-for-revolutionizing-human-machine-interaction-through-computer-graphics-and-virtual-reality/">Frontiers of Knowledge Award in the category of Information and Communication Technologies</a>. Over the course of his 60-year career, the American computer scientist has led the transition from text-based to graphical computer displays. He pioneered the use of graphical icons and virtual reality, and anyone who uses a computer or smartphone today benefits from the output of his research.]]>
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