COO de BBVA AI Factory
01 Mar 2021
We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.
03 Feb 2021
CEO BBVA AI Factory SL.
05 Jan 2021
Yesil Science was created with the objective of developing innovative solutions to healthcare, combining medicine, art, and technology. In addition, it is a company that has participated in the Garanti BBVA Partners program.
27 Oct 2020
Head of Analytics Dissemination and Data for Social Good at BBVA Data & Analytics
26 Oct 2020
Sponsored by Garanti BBVA, the Turkish technology company Kodluyoruz has developed Alchemist, a series of 15 podcasts on technology and artificial intelligence.
18 Sep 2020
Blue is a virtual assistant that uses various artificial intelligence tools to help BBVA customers use the mobile application to complete tasks as well get detailed, personalized information about their accounts. This is how it works.
02 Sep 2020
Blue is pleasant, patient, and able to put itself in the shoes of others. It loves talking to humans and is always willing and ready to help customers. And it wants to learn lots of things in order to become even more insightful. These are just some of the personality traits that characterize BBVA’s new voice assistant, which came to life out of a complex process that factored even the most minor details.
28 Aug 2020
In 2016, U.S. consulting firm Gartner predicted that by 2020 the average citizen would have more conversations with bots than with his or her spouse or partner. They were not far off. Virtual assistants are increasingly present and integrated in our daily lives. If a few years ago it was strange for us to talk to robots, it is now commonplace to ask Siri what the most popular pop song is, to get help from Alexa on making a cheesecake, or asking Cortana the fastest way to get from point A to point B. Virtual voice assistants are increasingly more human, but with something in common: their sex.
04 Aug 2020
Internet sales have soared in recent months, resulting in growth in the ecommerce sector. But if new purchasing habits are to truly take root and survive in the post COVID-19 reality, businesses will have to carefully nurture the customer buying experience. Against this backdrop, artificial intelligence (AI) is not only a tool to help improve the user experience and increase customer satisfaction, it can also facilitate payment management and detect potential fraud.
20 Jul 2020
“Hello, I’m Blue, the BBVA virtual assistant. What can I do for you today?” This is how the first virtual assistant developed entirely by BBVA introduces itself. The newly launched virtual assistant responds to more than 100 customer requests among the 800 features that are integrated in the BBVA app. This makes Blue the most comprehensive virtual assistant on the market. The new tool takes advantage of natural language processing (NPL) and machine learning, which facilitates both voice activated and text-based customer interaction with the app.
13 Jul 2020
This partnership deal will let BBVA employees take an official master’s degree in Big Data, gain recognition as data scientists or achieve an industrial doctorate in data science. In addition, the agreement will enable students at Universidad de Navarra to carry out research alongside BBVA and even join the bank later on.
05 May 2020
Artificial intelligence is contributing to fight the COVID-19 pandemic. Projects directly related to pharmacology, medical and hospital care, or mobility analysis to reduce contagion have found a crucial ally in data science to make progress and deliver results.
17 Mar 2020
As long as bots continue to harbor gender bias, they will continue contributing to the perpetuation of gender inequality. This is why BBVA Next Technologies, BBVA’s advanced software company, is working to reduce this kind of bias, leveraging technology to bridge the gender gap.
27 Feb 2020
This week, the BBVA Mind Bank podcast features a special one-off interview between two people who firmly believe artificial intelligence has the potential to change the world for the better.
19 Feb 2020
The BBVA Foundation has awarded Isabelle Guyon, Bernhard Schölkopf and Vladimir Vapnik with the Frontiers of Knowledge Award in the Information and Communication Technologies category, for helping advance the field of artificial intelligence with their seminal contributions to machine learning. Their work has been applied to fields as diverse as medical diagnosis, computer vision, natural language processing and the monitoring of climate change.
10 Feb 2020
Is it possible to take advantage of big data without it affecting the privacy of users? The answer may reside in “Privacy-enhancing technologies”, or PETs, a set of technologies that use different computational and mathematical approaches with the same purpose: extracting data value in order to unleash its full commercial, scientific and social potential, without jeopardizing the privacy and security of this information.
20 Jan 2020
The use of quantum algorithms in artificial intelligence techniques will boost machines’ learning abilities. This will lead to improvements in the development, among others, of predication systems, including those of the financial industry. However, we’ll have to wait to start these improvements being rolled out.
17 Jan 2020
A new toolkit designed to explain the power of artificial intelligence (AI) and to standardise its use has been launched by the World Economic Forum with help from BBVA.
08 Jan 2020
As part of Garanti BBVA’s goal to enhance customer experience on the go, the bank is now offering customer service on a corporate WhatsApp account. The new WhatsApp service allows customers to resolve their problems quickly and get detailed information on the bank’s products and services – all on a channel they already use on a daily basis.
07 Jan 2020
Over the next decade the labor market around Big Data will be shaped by artificial intelligence and automation. Experts predict that in the future there will be new data-related jobs, such as algorithm trainers and maintainers. These are new job positions that will emerge as information management becomes increasingly complex and valuable.
23 Dec 2019
One of the biggest challenges in advanced analytics is developing mechanisms to determine how reliable the decisions made by algorithms are. Now, research by BBVA’s Artificial Intelligence Factory is proposing a new method to make machine learning models capable of expressing the uncertainty in their predictions in a clearer manner. It’s an exploratory approach to make artificial intelligence more transparent, measure the reliability of its predictions and fine tune the accuracy of its results.
12 Dec 2019
Alex Beard has spent a decade dedicated to educational research. He is a member of Teach for All, a worldwide network of independent educational organizations that seek to ensure that all children are given the opportunity to fulfil their potential. He has traveled the world studying the most innovative, ground-breaking educational methods. Of everything he has learned on his travels, he stresses that we should “take creativity more seriously” and that we are at the threshold of an “educational revolution”.
26 Nov 2019
The new global partnership will enable BBVA to optimize data storage and processing capabilities that drive its commitment towards innovation in financial services.
22 Nov 2019
Automatic learning is a prerequisite for intelligent systems. It enables data-driven predictions and creates new business opportunities. Banking in general, and BBVA in particular, is already taking advantage of this technology in order to improve products and services for its customers.
11 Nov 2019
By using AI to better understand customers financial lives, and to then offer them better advice and specific products, BBVA has been able to significantly increase digital sales.
08 Nov 2019
Machines’ current ability to learn is present in many aspects of everyday life. Machine learning is behind the recommendations for movies we receive on digital platforms, virtual assistants’ ability to recognize speech, or self-driving cars’ ability to see the road. But its origin as a branch of artificial intelligence dates began several decades ago. Why is this technology so important now, and what makes it so revolutionary?
29 Oct 2019
Representatives of three leading organizations – Google, Telefónica and BBVA – spoke during the Open Summit event about the different applications of artificial intelligence (AI) in the business world and how to extract tangible value from data for people and for society as a whole, at a scale and in a structured way.
09 Oct 2019
Energy savings at BBVA’s headquarters is 5,766,731 kWh a year, equivalent to the consumption of 1,900 households. This equals 12 to 15 percent less than when the complex was inaugurated in 2015 and a 1,430-metric ton per year reduction of CO2 emissions. The building’s sustainable design and equipment are not solely responsible for this success: tools powered by artificial intelligence have also been used to optimize the bank’s energy use.
24 Sep 2019
BBVA Next Technologies, a Premier Consulting Partner in the Amazon Web Services (AWS) Partner Network (APN), announced today that it has achieved Amazon Web Services (AWS) Machine Learning (ML) Competency status. BBVA Next Technologies, a professional technology services company expert in cloud computing, big data and artificial intelligence, created to accelerate the technological transformation of BBVA and other leading companies, has achieved the AWS ML Competency . This Competency consolidates BBVA Next Technologies as one of the leading European companies in the design and exploitation of artificial intelligence products based on machine learning and highlights it potential in helping its clients digitally transform their businesses thanks to AWS’s ML capabilities.