BBVA Net Cash USA Mobile was named a winner in the 2019 Bank Customer Experience (BCX) Awards, taking first place in the Best Mobile/Online Experience (financial institutions) category. BBVA USA was recognized for the award at the Bank Customer Experience Summit in Chicago in September, along with honorees who received awards in three other categories.
The Best in Bank Customer Experience Awards recognize the most unique, innovative, and pioneering financial institutions and technology providers whose branches and technologies are having the most impact on customers. This year’s awards honored recipients in four categories: Best Branch Experience, Best ATM/Self-Service Experience, Best Mobile/Online Experience (financial institution), and Best Mobile/Online Experience (fintech provider).
“What makes receiving this award particularly gratifying is that it is a reflection of the customer experience,” said BBVA USA eBanking Channels Mobile Product Manager Gilbert Strickland. “When developing BBVA Net Cash Mobile, each decision we made, in terms of design and functionality, was about helping customers handle their treasury management activities faster, more easily, and more securely. We’re very proud to have produced a solution that provides clear value to customers, as well as to have made a contribution to BBVA’s commitment to industry-leading innovation.”
Entries in the contest consisted of products, processes, or services from financial institutions and fintech providers that were introduced between May 1, 2018 and May 1, 2019. Judges for the awards included the editors of ATM Marketplace and Mobile Payments Today, as well as highly regarded industry analysts and consultants.
BBVA Net Cash Mobile is the mobile component of the BBVA Net Cash USA online treasury management platform, which rolled out to customers in 2018. BBVA Net Cash Mobile allows users to perform a wide range of treasury management functions that might otherwise tie them to their desks, including processing multiple payment types and viewing and sharing account information through a variety of reporting services.
The app also gives users access to the first-of-their-kind BBVA Real Time Positive Pay and Real Time ARP services – functionality that is not available through any other treasury management platform or mobile application on the market.
BBVA Net Cash Mobile is also noteworthy for its focus on ease of use. The app features a dynamic dashboard that is based on how each individual user uses the app, as well as gives users quick access to their most-used functions through the “I want to…” menu and with Apple 3D Touch.
Fingerprint authentication on Apple and Android platforms makes logging in as easy as touching the screen, and the app’s adaptive and dynamic authentication processes work together across both the mobile and online platforms to make accessing both more secure. Push notifications and alerts let users go directly to the exact location within the app where action is needed, and users can also get updates on critical information without even logging in with fast-view widgets for Android and iOS.