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Innovation

All BBVA’s information about Innovation.

Clientes digitales de BBVA

Changes to Turkey’s banking legislation herald a new stage that will see customers increasingly shifting towards digital banking. In anticipation, Garanti BBVA – the bank that spearheaded the development of online banking in the country – has digitized its entire customer onboarding process and allows banking transactions to be carried out easily, quickly and safely.

José Luis Elechiguerra, a chemical engineer, born in Mexico and with more than 12 years of experience at BBVA, recently took on the role of the Global Head of Engineering and Organization at the BBVA Group.

Recently arrived from BBVA USA where he was in charge of the Client Solutions area, Elechiguerra has accepted the responsibility of being the technological enabler for the bank’s strategy. The way he sees it, without technology it is impossible to talk about sustainability, or helping customers make the best financial decisions, or any other objective set by the BBVA Group. His greatest challenges include consolidating the global application development platform, continuing to explore the potential of cloud computing, helping to make data available to be a smarter bank, and further developing the agile work model so that it expands across the entire organization.

All of this, while continuing to watch the major digital competitors and fintech companies in the rearview mirror – from whom he has learned that banks must be faster in responding to customers’ new demands, as Elechiguerra explains in this interview.

Atom bank, has confirmed that its £40m raise will be led by Toscafund Asset Management LLP and BBVA. As the bank heads towards profitability, the £40m raise includes an offer to participate for qualifying shareholders in new ‘A’ class shares in Atom priced at 60 pence.

The agile work methodology, new skills that teams look for or the recent inclusion of diversity as a strategic business priority are some of the ways in which BBVA’s human team has changed over the past few years. Paloma Tejada, head of Talent and Culture, Agile and Communications, at Client Solutions, BBVA, spoke about all of them in a conversation with Matthew Gamser, CEO of the SME Finance Forum.

We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.