Customer satisfaction and protection
Garanti BBVA Customer Contact Center named the "Best Digital Solution" at the Turkish Contact Center Awards
At the 18th edition of the ‘IMI Conference Turkish Contact Center Awards’, Garanti BBVA was recently presented the award for the ‘Best Digital Solution’. The event was held as part of the Turkey Communication Center Days. All sectors using call center services participated in the competition.
Several innovation hubs across Latin America paint a picture of a bubbling but unevenly distributed entrepreneurial landscape: Brazil's biggest city accumulates a growing number of unicorns, while Lima is trying to carve out a niche for itself. With sectors such as fintech and e-commerce leading innovation and growing support from investors, Latin America is putting on a strong show on the international stage.
Investor interest in the healthcare innovation market is reflected in record funding numbers and a myriad of opportunities for startup growth and collaboration. However, it is not all plain sailing for entrepreneurs in the sector, who face challenges such as the need to differentiate themselves in an increasingly crowded landscape.
Edtech classroom: artificial intelligence and innovation to shape the education of the future
Machine learning, metaverse and chatbots are some of the technologies that stimulate and facilitate learning in a virtual environment with great potential. Edtech startups, including some thirty unicorns, are confronting the digital divide to achieve the democratisation of knowledge thanks to the Internet and are coming up with innovations to motivate students in front of the screen.
Joy Macknight, editor of The Banker, spoke with Alfonso Gómez, the CEO of BBVA Switzerland, to discuss the details of the bank’s cryptocurrency trading and custody service. BBVA Switzerland is the first traditional bank in Europe, and one of the first in the world to offer a service of this kind.
Computer studies, sciences and development
Garanti BBVA renews its website, optimizes user experience
Türkiye's Garanti BBVA recently launched a redesigned website, with a simpler and more user-friendly interface and enhanced user experience. The bank's website is one of the most used channels for customers to get useful information.
Victoria del Castillo Marchese has been the Head of Strategy and M&A at BBVA since December 2018. Prior to this, she held a variety of different roles at the bank, where she began working in 2001. She was recently interviewed by the media outlet Capital & Corporate, where she recalled that “one of BBVA’s priorities is profitable growth” in places where the bank has a presence, such as Spain, Mexico, Turkey and South America. She also emphasized the value of the digital means of expanding the bank’s activity in other countries: “Digitization allows us to enter new markets,” she said.
Early diagnoses, virtual consultations and more accurate clinical trials: technology is revitalising the health sector
The world of medicine is experiencing an unprecedented transformation. The pandemic has highlighted the importance of digitisation and a number of different technologies are making an impression on this field, with solutions to improve both diagnosis and treatment. On the occasion of World Health Day, we're taking a close look at this wave of entrepreneurship to find out which trends and advances are leading the way in this sector.
The bank is one of the first large companies in Spain to indefinitely commit to remote working. The bank's employees will be able to take advantage of this measure whenever possible depending on the nature of their job position, and will be able to work remotely up to 40 percent of their time. They will benefit from a high degree of independence to organize themselves even on the same day and can distribute this percentage on a quarterly basis. The bank will allow them to do so from two different addresses within the national territory. The bank will sign new contracts with its employees in Spain to adapt them to the Spanish Law on Remote Working. BBVA is thus taking action ahead of the announcement of the end of the state of health emergency to implement a permanent working model based on flexibility, work-life balance and trust in employees.
Garanti BBVA Asset Management presents its new Metaverse and New Technologies Variable Fund
Garanti BBVA Asset Management, Turkey's first portfolio management company, continues to offer innovative solutions to its investors. In this context, the company recently created the "Garanti Asset Management Metaverse and New Technologies Variable Fund (MET)", the first fund in Turkey to focus on metaverse - the new virtual and real-world network that is expected to replace the internet in the future.
BBVA has reached an agreement to invest $300 million (about €263 million¹) in Neon, a Brazilian digital bank founded in 2016 that aims to improve access to financial services for individuals, self-employed and small businesses in its country. Neon has 15 million registered accounts. The investment takes place in a context of unprecedented technological disruption, with solid growth of digital and innovative models, particularly in financial services. In addition to a clear commitment to innovation, this investment allows BBVA to gain exposure to retail banking in Brazil, a market with one of the highest potential in the world.
Frontiers of Knowledge Award for laying the foundations of modern Artificial Intelligence
The BBVA Foundation Frontiers of Knowledge Award in Information and Communication Technologies has gone in this fourteenth edition to Judea Pearl for “bringing a modern foundation to artificial intelligence”. The Professor of Computer Science at the University of California (UCLA), has made contributions that enable AI programs to use two of the key resources we humans use to interpret the world and arrive at decisions: probability and causality.
Garanti BBVA offers its corporate customers the opportunity to upload financial data via corporate internet banking
Taking a leading role in the sector with its innovative solutions in digital banking, Garanti BBVA has implemented the Document Upload function for their corporate customers where they can add their financial data from Corporate Internet Banking.
Subscribe to Netflix and Spotify from your banking app? Discover the winning solution of the BBVA Hackathon
A team of university students from Mexico developed an app in just three days to meet customers' needs in terms of finances, entertainment, shopping and transport. Thanks to their business acumen and the use of artificial intelligence and QR code payments, they were able to win the 2021 BBVA Hackathon, which brought together 752 participants from different countries virtually.