Innovation
Innovation
Garanti BBVA customers can now view account activity from other banks on the Garanti BBVA mobile app
Garanti BBVA customers are now able to use the Garanti BBVA mobile app and Internet Banking to access information from their accounts at other banks. The regulation of open banking has made this a possibility. Customers can view their account activity and balances without having to log into each bank separately, and can even transfer money between accounts.
BBVA has reached an agreement with BAC Credomatic that will benefit clients of both banks, thanks to wider geographical coverage for their cash management operations. Companies using BBVA Pivot will be able to make payments and transfers with their subsidiaries, customers and suppliers in six new Central American countries from the same cash management solution, which will now integrate BAC accounts as if they were BBVA's. Just one year after its launch, Pivot already has 1,500 clients and expects to reach a transaction volume of 680 billion euros by the end of 2022.
The growing demand for digital financial services around the world has brought with it an increase in exposure to digital crime and fraud. With 47.8 million digital customers worldwide, BBVA has put its customers' protection and trust as a fundamental pillar of its strategy to combat this situation. In 3 years, the bank has managed to prevent up to 75% of fraud, strengthening customer protection.
Clean energy, deeptech and food technology: the technology trends that will shape innovation in 2023
In times of uncertainty, innovation has the potential to change the stakes in favour of humanity. From more sustainable solutions in nutrition or energy to revolutionary applications of neuroengineering, the technological trends that will shape 2023 are set to provide answers to major global challenges. With the help of futurists and experts, BBVA Spark, BBVA's unit focused on helping high-growth companies, selects five technologies that will have a decisive impact in the coming months.
Customer satisfaction and protection
Garanti BBVA Customer Contact Center named the "Best Digital Solution" at the Turkish Contact Center Awards
At the 18th edition of the ‘IMI Conference Turkish Contact Center Awards’, Garanti BBVA was recently presented the award for the ‘Best Digital Solution’. The event was held as part of the Turkey Communication Center Days. All sectors using call center services participated in the competition.
BBVA has explored the potential of blockchain technology as a major catalyst to create value in finance 2.0 for the past six years and is confident of its ability to build a more advanced society in economic and social terms. Alfonso Gómez, CEO of BBVA Switzerland, spoke recently at the Fifth Blockchain and Digital Asset Forum hosted by online publication El Confidencial and sponsored by Grant Thornton, Allfunds, Criptan and Metrovacesa. Alfonso explained the key points of digital assets, discussed the role and responsibilities of traditional banks in this new space, and pointed out the opportunities that are now emerging.
Investor interest in the healthcare innovation market is reflected in record funding numbers and a myriad of opportunities for startup growth and collaboration. However, it is not all plain sailing for entrepreneurs in the sector, who face challenges such as the need to differentiate themselves in an increasingly crowded landscape.
Machine learning, metaverse and chatbots are some of the technologies that stimulate and facilitate learning in a virtual environment with great potential. Edtech startups, including some thirty unicorns, are confronting the digital divide to achieve the democratisation of knowledge thanks to the Internet and are coming up with innovations to motivate students in front of the screen.
BBVA New Gen, the investment product offered by the Group’s Swiss franchise, has completed its first year of existence. In a move to streamline the onboarding process, the bank now lets prospective customers sign up online just by uploading a ‘selfie’, after which their identity is verified in a matter of seconds. BBVA Switzerland is leveraging this technology, which can verify identity documents and passports from more than 190 countries, to boost its international expansion.
Almost 1,000 engineers have joined BBVA in the first half of 2022. A figure that the financial institution expects to double by the end of this year. These are technology profiles that are embedded throughout the different countries where the bank has a presence, 400 of them in Spain.