Generation Z expects a financial model that meets their needs in terms of digitalisation, immediacy and respect for the environment. Born at the heart of the digital age, they expect services that live up to their requirements for transparency and constant attention.

We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.

Changes to Turkey’s banking legislation herald a new stage that will see customers increasingly shifting towards digital banking. In anticipation, Garanti BBVA – the bank that spearheaded the development of online banking in the country – has digitized its entire customer onboarding process and allows banking transactions to be carried out easily, quickly and safely.

Although male stereotypes dominate science and technology, the reality is that these areas are becoming increasingly diverse and more women are gradually landing technical jobs. Today, February 11, on the occasion of the International Day of Women and Girls in Science, four professionals from BBVA’s Engineering and Organization unit share their views on how to tear down barriers and get young girls more interested in tech jobs.

The Garanti BBVA Partners initiative, which was launched six years ago, continues its activities this year with a series of meetings with renowned experts. Balvinder Singh, who has extensive experience in directing business, social, cultural, media, and technological projects, was this month’s guest.

Alicia Pertusa, head of Client Solutions Strategy at BBVA, has been involved in the different ‘blockchain’ research projects and pilots that BBVA has carried out over the past five years. The launch of its first bitcoin transaction and custody service in Switzerland was a landmark achievement for BBVA. The rollout was made possible thanks to the regulatory framework set up by the Helvetian country, which provides a unique opportunity to explore innovation in digital asset management. In this interview, Pertusa explains how this service is just a first step in an area that is going to have a direct impact on how we exchange not only money, but also any valuable asset or piece of information.

World Finance magazine has given two awards to Garanti BBVA in the 2020 edition of its Digital Banking Awards. BBVA’s Turkish unit has thus become the Best Digital Bank for the fourth consecutive year and was named as having the Best Mobile Application in the Turkish market.

Three years ago, BBVA USA unveiled a new front-end sales and service application that would be a key tool for the frontline branch employees across the bank’s footprint. That tool was Client Vista.