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Mobile banking 18 Oct 2018

BBVA Compass Mobile Banking recognized as top five in Futurion 2018 Mobile Deposit Benchmark Report sponsored by Mitek

Continuing to notch wins for its mobile banking app, BBVA Compass Mobile Banking was recently recognized as one of the top five banks in mobile deposit user experience in the 2018 Mobile Deposit Benchmark Report. The report, conducted by fintech and digital commerce research firm Futurion, was sponsored by Mitek, a global leader in mobile capture and digital identity verification solutions.

Futurion specifically cited the BBVA Compass Mobile Banking App for its high daily or monthly check deposit limits as a competitive advantage and the best in the study. It also lauded the app’s auto capture function, real-time deposit status updates and efficiency of use to be best in class, saying, “There’s a lot to like in their mobile deposit experience.”

Carriles: Futurion’s recognition means that we are achieving what we’ve set out to do, which is create an unparalleled and frictionless mobile customer experience.

“We’re pleased and proud to yet again be recognized, this time in the Futurion study,” said BBVA Compass Director of Online and Mobile Banking Alex Carriles. “Mobile banking should not be a frustrating experience for customers, quite the contrary. It should be as seamless as going to their local branch to conduct their banking. Futurion’s recognition means that we are achieving what we’ve set out to do, which is create an unparalleled and frictionless mobile customer experience.”

According to the Futurion report, financial institutions that saw the most change in their rankings from year-to-year made modifications in the following areas:

  • Increase in deposit limits
  • Customer centric user interface
  • Shorter paper check hold times

This marks the third consecutive year BBVA Compass has been recognized in the top five of the annual report – also in its third year – which looks at 20 U.S. retail financial institutions and ranks them based on quality of customer experience in app design and customer-friendly policies. The report is designed to find the practices that yield the best results and when followed may improve channel migration, customer satisfaction and mobile payments readiness. In prior studies, Futurion found that mobile deposit customer experience correlated with high levels of mobile financial services adoption, which marked it as a key mobile capability.

BBVA Compass was also recently cited by Javelin Strategy & Research in their 2018 Mobile Banking Scorecard for being a leader in ease of use and customer service, marking the fifth consecutive year the app has been recognized as a leader in mobile banking by the independent research firm.

Carriles: We’re ready to tackle even more advancements and improvements in experience and functionality, all of which will be to the benefit of our customers.

“Having the Futurion report come out on the heels of Javelin’s Mobile Banking Scorecard was a positive one-two punch when it comes to the work we’re doing on our mobile app,” Carriles said. “These recognitions have pumped up the mobile banking team and we’re ready to tackle even more advancements and improvements in experience and functionality, all of which will be to the benefit of our customers.”


Click here to learn more about the BBVA Compass Mobile Banking App.

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