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Mobile banking

25 Jan 2024

28 Aug 2023

BBVA has become the first bank in Spain to make registration and login available to its customers at online retailers and service providers through a new Bizum service. This new way of operating online allows customers to streamline the processes related to registration and access to their personal accounts in companies, businesses, or digital providers. Consequently, it eliminates the need to enter data -such as email or passwords- and allows the entire process to be carried out by simply providing the telephone number associated with Bizum. Since BBVA integrated the Bizum service in 2016, more than four million of its customers use this solution daily to pay.

05 Jul 2023

21 Jun 2023

BBVA's country manager in Spain, Peio Belausteguigoitia, spoke on Wednesday to underscore the bank's excellent performance in Spain, driven by a strategy of healthy organic growth via customer acquisition and strong progress in almost all line items of the income statement. Speaking at the UIMP summer course hosted by the APIE and BBVA, Mr. Belausteguigoitia stressed that one out of every five customers who open an account for the first time or decide to switch banks chooses BBVA. As a result, the bank ended 2022 with a record intake of new customers, while the figure for the first five months of this year is already close to 500,000.

09 May 2023

18 Apr 2023

After just a year and a half of landing in the country with a free, 100% online service, BBVA has positioned itself among the top five financial institutions in the country, according to the annual ranking World’s Best Banks by Forbes and Statista. Specifically, BBVA ranks as the fourth best bank in Italy, ahead of many traditional and native banks in the country. Digital services and customer support were the most highly rated criteria among respondents. BBVA also ranked among the best banks in Spain and Mexico.

21 Mar 2023

13 Mar 2023

BBVA acquired more than one million customers in 2022 in Spain, of which just over half -521,802- were through digital channels (web or mobile). This figure represented an increase in BBVA's digital customer acquisition of 13.21 percent compared to 2021, with mobile, with 71.5 percent of total digital acquisition, being the most used channel. For 2023, the bank will continue to promote its digital recruitment strategy through different campaigns focused on rewarding customer loyalty, such as the 'Invite a Friend Plan', among others. For this year, the entity has set itself the goal of revalidating the figures of 2022 and acquiring another half a million digital customers in Spain.

21 Oct 2021

The BBVA Group is debuting fully digital retail banking in Italy, with a unique value proposition and customer experience. BBVA is entering the Italian market with free digital banking; one of the most secure cards in the world - as there are no printed numbers on the card, and a dynamic CVV - unmatched in Italy; and financing products at competitive prices.

29 Sep 2021

In line with BBVA’s commitment to SMEs and aware of entrepreneurs’ new needs, BBVA in Peru has launched the profile ‘Mi Negocio’ (My Business) on its app so that individuals with a business can manage their personal finances as well as finances for their businesses on the same platform.

31 Aug 2021

Valora Coches, the BBVA Group tool for customers and non-customers that helps you decide whether to change your vehicle or not, continues to grow. From its late February 2020 launch in Spain until July 2021 it registered almost two million hits and more than 900,000 vehicle searches. In March 2021, the tool reached its highest figures with 100,000 hits and 50,000 car searches.

11 Aug 2021

The BBVA in Spain app is celebrating its 10th anniversary as a key element in the bank’s commitment to lead the digitalization of banking in the country. Since 2011, the app has adapted its functionalities to the times and needs of its customers, at first by allowing them to operate remotely with ease and total security, and over the years with the deployment of a wide range of personalized tools to help them make decisions about their personal finances.

24 Feb 2021

Changes to Turkey's banking legislation herald a new stage that will see customers increasingly shifting towards digital banking. In anticipation, Garanti BBVA - the bank that spearheaded the development of online banking in the country - has digitized its entire customer onboarding process and allows banking transactions to be carried out easily, quickly and safely.

11 Feb 2021

14 Dec 2020

04 Dec 2020

30 Nov 2020

On December 18, 2020, Turkey will start the use of FAST instant payments systems. In this line, Garanti BBVA is committed to these solutions and will roll out its easy linking services that will enable instant transfers anytime without the need for IBAN.

25 Nov 2020

BBVA has launched a service in Spain that allows customers to instantaneously and securely pay for lottery tickets and bets and collect winnings using their mobile phone. By going to the bank's app, customers can use Bizum to generate a QR code that allows them to pay or collect money at 11,000 Loterías y Apuestas del Estado retailers. This is the first time that people have been able to pay in physical stores using Bizum and a QR code.

23 Nov 2020

30 Oct 2020

18 Sep 2020

27 Jul 2020

20 Jul 2020

24 Jun 2020


Escuchar Audio

The future will never look the same. If one were to scour news articles and studies around the current health situation, one will find that a good portion of medical experts will convey this concept. It’s difficult to say what the future will look like in multiple facets of society, but it’s safe to say that the ripple effects will be prominent, at least in the beginning.

22 Jun 2020

BBVA in Spain’s mobile banking app adds an average of 60 new features every year. Users especially appreciated the ability to manage their finances on the app during the lockdown. They also value the channel’s speed - the app opens in just two seconds - and how easy it is to use.  Bank customers gave the app a score of 4.7 on Google - the highest in the industry and close to the maximum score of 5. The app reached this score after the outbreak of the pandemic, when it became and essential tool.

09 Jun 2020

19 May 2020

18 Mar 2020

BBVA considers protecting the health of its customers and employees a priority, following the state of emergency declared in Spain due to coronavirus. For this reason, the bank recommends that customers do their banking on digital channels (the website, the mobile app and BBVA Line) as well as with the more than 2,000 remote advisers. Specifically, the bank’s app makes it possible to bank remotely easily and with total security, and offers an array of tools to help customers control their expenses and personal finances effectively. It is no surprise that for the third year in a row, Forrester Research named it the world’s best mobile banking app in 2019.