AI that Creates Automated Presentations and Documents Wins the Internal Competition, BBVA Bot Talent

PresentAItor is based on a simple premise: teams spend a great deal of time shaping ideas that are already clear. Based on ChatGPT, the tool can convert user instructions into a document or even turn a hand-drawn sketch into presentations, documents, interactive tables and video content – all fully editable and automatically adapted to corporate standards. It also adds interpretation to the materials, ensuring the generated content not only communicates information, but also makes it easier to understand. Ultimately, this means less time is spent creating these documents, which are more versatile, understandable and reusable across areas and departments.

Developed by Beatriz Arana and Isabel García from the bank’s Finance area, the solution is currently used by over 5,000 employees in 22 countries. With hundreds of presentations created every day, the tool has clearly demonstrated its potential to scale globally within the bank.

Through initiatives like BBVA Bot Talent, BBVA is promoting an internal innovation model in which artificial intelligence is directly applied to real corporate challenges. Over 1,200 people participated in this edition with 315 solutions, a reflection of how the combination of creativity, talent and AI can transform the way we work.

The solutions are closely aligned with robots BBVA is developing through its strategy,  ‘The Eight’ to transform the bank through artificial intelligence. The aim is to improve productivity, decision-making and the experience of both employees and customers. “This final is an example of how our strategy, ‘The Eight’, is starting to become a reality, and is already transforming our customer relations and the way we work at BBVA,” said Antonio Bravo, Global Head of Data.

Five other finalist projects showed how AI can be applied to highly diverse fields within the organization:

BBVA Lenguas Vivas (México) consists of a set of AI assistants trained to instantly translate from Spanish into indigenous languages, such as Nahuatl, Maya, and Tzotzil, and vice versa. Instead of having to rebuild entire apps, the AI simply modifies the text in BBVA platforms, allowing menus, buttons and titles to appear in the customer’s language to build trust and encourage use of the services. The aim is to bridge the financial inclusion gap among communities that do not speak Spanish.

When interacting with SMEs, bank agents must balance the time they spend on client relationships with the time required for data analysis. FARO is an AI tool developed by a team in Spain that creates clear, personalized reports in a matter of minutes, enabling bank agents to free up time for analysis so they can focus on building relationships with their clients. The solution includes financial data, risks, external qualitative intelligence and sector reports, with a strict policy that only real-world data is used. With over 3,100 employees in Spain already using the solution, it is achieving a 66 percent increase in quality visits.

ARIA is an artificial intelligence solution designed in Mexico to neutralize fraud, especially in cases of extortion by phone, where customers are coerced into transferring money using their credentials. The system learns the customer’s normal behavior over a 30-day period and if it detects anything unusual, it asks the user if they are being coerced and then directs them to a human advisor. In addition, to protect customers from bots that imitate biometric access, ARIA asks emotion-based questions that bots cannot answer.

Evergreen (Peru) is an autonomous AI agent integrated into the bank software development that corrects code errors through continuous self-repair. When a code test fails, the system detects the error and compiles the information needed to help correct it automatically through Copilot. It also performs autonomous validation, testing the new code before creating a proposed change to be reviewed by humans. As a result, it eliminates manual debugging, accelerating code delivery for the bank’s digital applications.

MITS (Argentina) is an AI agent integrated into the calendar to optimize meeting management, which often overloads employees and reduces the time available for their tasks. MITS assesses the value of the teams’ time using MeetCoins, a type of e-token that values the virtual cost of every meeting. When scheduling a meeting, the system calculates its value based on the participants, the duration and how full their schedules are, suggesting improvements (such as changing the meeting room, time or clarifying the purpose of the meeting) to reduce the cost in MeetCoins. Furthermore, it offers a reward system, returning coins if participants are highly satisfied with the meeting.

All these projects demonstrate how artificial intelligence is becoming a true driver of productivity and innovation within the organization.