Garanti BBVA
Garanti BBVA
Garanti BBVA stands by the self-employed and SMEs by offering innovative digital financial solutions
BBVA’s Turkish franchise offers a wide range of digital solutions, catering to every financial need in the life cycle of the self-employed and SMEs and covering their entire ecosystem. It delivers services across all digital channels to streamline and accelerate business processes. The self-employed and SMEs are able to perform a variety of financial transactions, such as applying for credit, drawing on commercial loans, obtaining letters of guarantee, arranging checkbooks, and requesting POS terminals, all via Garanti BBVA’s mobile or internet channels without ever needing to visit a branch.
Garanti BBVA Crypto recently launched a variety of advanced new features on its mobile app. With nearly 100,000 users, the app is powered by the bank’s robust infrastructure and highest quality standards, ensuring a simple, fast and secure investment experience.
Garanti BBVA reported its earnings for the first quarter of 2025. The bank earned TL 25.40 billion in net income, with total assets reaching TL 3.50 trillion, and cash and non-cash loans totaling TL 2.60 trillion. Customer deposits continued to be the main source of funding, accounting for 73 percent of all assets. The deposit base rose by 21.4 percent to TL 2.55 billion. Furthermore, Garanti BBVA achieved a return on average equity (ROAE) of 30.5 percent, and a return on average assets (ROAA) of 3.2 percent. Meanwhile, the bank maintained its strong capital position, with a capital adequacy ratio of 16.2 percent.*
*Not including the forbearance introduced by BRSA
BBVA's Turkish unit recently updated the design of its digital banking app, Garanti BBVA Mobile, to offer its customers a more personalized, user-friendly experience and a range of new smart features.
Garanti BBVA has launched another highly innovative digital banking solution tailored for its corporate and sole trader customers. Thanks to the new digital service—a first in the industry in terms of scope and variety—corporate and sole trader customers can instantly check their loan agreements, credit limits, risk facilities, bank guarantees, real estate mortgages held as collateral, and valuations or appraisals, along with information on the latest prices and fees.
BBVA's Turkish unit updates the smart assistant on its mobile app, Ugi, using cutting-edge generative artificial intelligence (AI) based on large language models. Ugi now offers the bank’s customers a more natural experience with dynamic, and hyperpersonalized solutions.
The winners of the 18th Türkiye’s Women Entrepreneurs Competition, organized by Garanti BBVA alongside Ekonomist magazine and the Women Entrepreneurs Association of Türkiye (KAGİDER), have just been announced at an award ceremony held on February 27.
Photo cover: Garanti BBVA CEO Mahmut Akten and Özlem Kahramaner, Türkiye's female entrepreneur of the year.
The Carbon Disclosure Project (CDP) recently recognized Garanti BBVA’s efforts in sustainable development by including the bank in its global ‘A’ List of its Climate Change and Water Security Programs.
Garanti BBVA, one of Türkiye’s leading banks with its investments in technology, has once again earned Tier IV Certification of Operational Sustainability – Gold TCOS from Uptime Institute, the highest certification for data center infrastructure worldwide. With this achievement, Garanti BBVA’s data center is now one of only 24 in the world to boast this accolade.
The BBVA Foundation is once again sponsoring the Salt Artistic Research and Production Grant Program, now in its 2025 edition. This initiative aims to create a dynamic platform for artistic research and production, supporting artists from Türkiye who explore contemporary social issues through interdisciplinary approaches.
Garanti BBVA continues to lead the way when it comes to digital transformation, adding value for its customers while steering the industry with its innovative solutions. In 2024, the bank’s mobile banking app, Garanti BBVA Mobil, reached over 16.5 million active users, making it one of Türkiye’s most popular banking apps.
Garanti BBVA announced its financial results as of December 31, 2024. Net income totaled TL 92.18 billion while assets stood at TL 3 trillion. The bank also contributed TL 2 trillion to the economy through cash and non-cash loans. Customer deposits funded 70 percent of assets, with a total customer deposit base of TL 2.10 trillion (up 30.8 percent in 2024). Garanti BBVA also reported a capital adequacy ratio of 18.2 percent,* Return on Average Equity (ROAE) of 32.5 percent and Return on Average Assets (ROAA) of 3.5 percent.
*Does not include the forbearance introduced by BRSA
BBVA’s Turkish franchise secured its highest-ever score of 85 in the 2024 S&P Global Corporate Sustainability Assessment (CSA), leading Türkiye’s banking sector once again. The bank also ranked 15th globally among 668 financial institutions assessed, further cementing its position as a leader in sustainability. S&P Global-CSA is one of the most respected platforms for evaluating corporate sustainability, providing a benchmark for international investors. The assessment covers areas such as business ethics, governance, risk management, climate action, transparency, and human rights.
Garanti BBVA recently revamped ‘Garanti BBVA Mobile’, making it faster and easier for investors to monitor and manage their investment portfolios directly on the app. The new menu for investments allows customers to view their portfolio distribution, check the status and research investment options that match their investment goals - all on a single screen. Furthermore, Garanti BBVA Mobile also offers educational content designed to improve customers’ investment knowledge in its Investment Academy.
Garanti BBVA, in collaboration with the Turkish Business Confederation (TÜRKONFED), has launched an innovative initiative to empower SMEs in Türkiye through the ‘New Horizons in Twin Transformation’ project. This forward-thinking program aims to prepare SMEs for global trends in green and digital transformation, setting them up for long-term success in an increasingly dynamic and competitive world.
Garanti BBVA has successfully completed a new Basel III-compliant Tier 2 bond issuance, demonstrating the bank’s strong position in international markets. This marks its second Tier 2 bond this year. The bond was issued with a 10-year maturity, a five-year call option, and a total value of $750 million. Garanti BBVA also extended a tender offer to its investors for the $750 million nominal value of the Tier 2 bond it issued in 2017, with a 2027 maturity.
Garanti BBVA recently hosted Istanbul Venture Day to bolster the startup ecosystem and contribute to innovation in the fintech sector. The event was organized in collaboration with Fintech Istanbul and IE University of Madrid as part of its Venture Day series, with the participation of the Spanish and Italian consulates. Fintech startups had the opportunity to meet with Italian and Spanish investors, and learn about the markets and investment opportunities in these countries.
Cover photo: From left to right Garanti BBVA EVP, Ceren Acer Kezik, Zuzzuu Co-Founder & CEO, Ahmet Sukuroglu and IE University Chairman, Center for Entrepreneurship & Innovation, Juan José Güemes.
Garanti BBVA Kripto aims to provide the highest standards in terms of performance, security, and customer trust for digital assets. It does so by establishing strategic partnerships with Ripple for the services provided by its subsidiary; and with IBM for secure custody solutions for its crypto asset trading platform, which serves more than 14,000 users.
The Garanti BBVA-sponsored fire prevention partnership dubbed ‘Türkiye's Life: Fire Management Grant Program’ and headed by WWF Türkiye has successfully completed three new projects. One initiative, managed by Natura, focused on protecting caracal populations; another developed an eco-kit to leverage local knowledge and practices for preventing and fighting forest fires in the Köyceğiz-Gökova area; while the third project implemented fire-resilient production models.
Koray Öztopçu, Head of Consumer Finance at Garanti BBVA, recently penned an Op-Ed piece on artificial intelligence (AI), new generations and consumer finance. In his article, he claims that Generations Y and Z account for a growing slice of the consumer pie, thus requiring brands to pursue creative strategies on various fronts, from the relationship they build with consumers to the values they embrace. They must also keep up with new technologies if they hope to offer creative digital financing options. Notably, a technological tidal wave is triggering transformation in many sectors and processes, from production all the way through to consumption.
Garanti BBVA continues to add new cryptocurrencies to its mobile app. The bank is now providing service for XRP, the crypto asset with the fifth largest market, and Arbitrum (ARB), a crypto asset that can be transferred on the ERC-20 network. They join Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Avalanche (AVAX) and Chiliz (CHZ).
Garanti BBVA, Türkiye’s leading digital bank, is all set to stage ‘Istanbul Venture Day’ to support the startup ecosystem and help ramp up innovative fintech solutions. The event will be held at the Salt Galata center on October 24 and is being organized alongside IE University in Spain, with the close support of the Spanish and Italian consulates. It is essentially the Istanbul leg of the ‘Venture Day’ series being held by IE University ahead of the wider Global South Summit.
Financial and commercial services
Garanti BBVA Customer Contact Center ranked best in Europe, Middle East and Asia by Contact Center World
Garanti BBVA won the "Best Contact Center with More than 1,000 Employees" award in Europe, the Middle East, and Asia at the Global Top Ranking Performance Awards. The accolades, organized by Contact Center World, a leading authority in the contact center industry, drew over 2,000 entries from 80 countries. This year marked the 19th edition of the event.
Mahmut Akten, currently the Head of Corporate, Investment Banking and Global Markets at Garanti BBVA, will become CEO of the bank and Country Manager of BBVA in Turkey, replacing Recep Baştuğ, who is stepping down following an extensive career of more than three decades with the organization. The appointment will be effective following the completion of the regulatory approvals.
Garanti BBVA’s crypto app provides a secure and user-friendly crypto wallet and trading experience, while adding new tokens to its asset portfolio every day. The app currently offers support for Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC) and Avalanche (AVAX), and now users will be able to transfer and store their Chiliz (CHZ) over the Ethereum network.
Seray İmer, Head of Sustainability at Garanti BBVA, recently took part in a ‘Sustainable Future’ show on Bloomberg HT TV, where she outlined Garanti BBVA’s key commitments and targets for a less polluted world.