BBVA has presented the evolution of its artificial intelligence (AI) strategy at an event with analysts and investors, introducing ‘The Frame’, a new common framework for creating, deploying, managing and governing AI agents at scale. After focusing its efforts over the past year on developing specific use cases, the bank is now advancing this standard to extend the technology across the organisation and move forward with its transformation. Carlos Torres Vila, Chair of BBVA, explained that this capability will be critical to delivering more proactive and personalised banking, always for the benefit of customers.

BBVA Digital Banks and eDreams ODIGEO are launching a strategic partnership to promote integrated digital experiences across travel and financial services. The collaboration, which begins in Italy and Germany, aims to bring together the capabilities and expertise of both companies to develop new digital propositions. As a first step, an exclusive campaign will launch in Germany in September for new customers of  BBVA Germany who are eligible to participate and enjoy one year of Opodo Prime Plus free of charge, an online travel subscription programme offering exclusive benefits and discounts on flights, hotels, trains and car rentals.

Europe’s Markets in Crypto-Assets (MiCA) Regulation has done more than bring order to the crypto market. It has also laid the groundwork for modernizing financial infrastructure through tokenization.

In artificial intelligence, getting a prediction right or detecting complex patterns does not always mean understanding the underlying events that occurred to lead to that result. Understanding causal relationships is the core idea addressed by the doctoral thesis of Jesús Renero Quintero, who is part of the AI adoption team at the bank. The thesis was developed within the industrial PhD program in Data Science promoted by the University of Navarra and BBVA. The goal is to design AI that is more reliable and transparent.

BBVA has provided BizAway with €10 million in financing to support its acquisition of Dutch company Uniglobe Alliance Travel. The transaction will enable the scaleup to bolster its presence in Northern Europe, expand its customer base in the Benelux region, and move forward with its goal of becoming the leading corporate travel partner across the continent. The financing benefits from the support of the European Union and the European Investment Fund (EIF) under the InvestEU program.

Global Finance’s awards assess the innovation structures shaping the future of financial services. Garanti BBVA Partners has been recognized in Global Finance’s World’s Best Financial Innovation Labs 2026 in the Financial Services Company (Working With External Startups and Scale-ups) category, placing it alongside the innovation labs of the world’s leading financial institutions.

Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%. By speeding up information retrieval and response preparation, these AI copilots enable customer service agents to resolve routine enquiries more quickly and dedicate more time to more complex cases that require deeper analysis and personalised support.

Garanti BBVA has taken another step in bringing the digital banking experience to generative AI platforms. Following BBVA’s launch of the ChatGPT app experience in Italy and Germany, the service is now available in Türkiye through Garanti BBVA. As one of the first financial institutions featured in the ChatGPT app library, Garanti BBVA enables users to access up-to-date information about its banking products and services directly within the ChatGPT chat experience.