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Corporate information 17 Mar 2020

BBVA USA offers special assistance for impacted customers during COVID-19 outbreak

BBVA USA is offering special assistance to consumer and small business  customers impacted by the ongoing COVID-19 pandemic, including penalty-free withdrawals from applicable CDs, ATM fee refunds, and payment deferrals, extensions and waivers on existing loans and lines of credit, among other offers.

The assistance comes as the COVID-19 outbreak continues across the U.S., with ripple effects that are financially impacting small businesses and consumers. The bank is making these offers available to affected customers across its U.S. footprint throughout the next month, and may extend assistance based on how the crisis unfolds.

It’s our responsibility to help our clients in this time of need.

“We understand that this pandemic has put many of our customers in a position of uncertainty, and we are working to take some of that burden off of them,” said BBVA USA President and CEO Javier Rodríguez Soler. “We know that this is a fluid situation, and will closely monitor any developments that could continue to negatively impact customers across our entire footprint. We are people serving people and it’s our responsibility to help our clients in this time of need. We encourage them to contact us with questions or concerns they may have related to this unprecedented situation.”

The special assistance package BBVA USA has rolled out includes:

  • Deferred and extension payments on existing consumer and small business loans and credit cards
  • Waived and refunded ATM fees
  • Penalty-free CD withdrawals, for CDs opened prior to March 1

Special offers are currently available and are presently slated to end on April 17. The COVID-19 situation will be continuously monitored to determine if extensions or further action is needed beyond the current end date. The bank is also continuing to work on ways to further assist on customers’ financial needs.

All accounts are subject to approval, which may include credit approval. BBVA USA is a Member FDIC and an Equal Housing Lender. BBVA and BBVA Compass are trade names of BBVA USA, a member of the BBVA Group.

For questions on accounts and to speak with a telephone banking agent, customers can contact 1-844-BBVA-USA. For questions about loan deferrals and extensions, customers can contact 1-844-222-3862. BBVA USA representatives will be available 8AM – 6PM CST, Monday through Friday.

In addition, BBVA USA’s branch network is currently operating under normal business hours. The bank is also encouraging customers to utilize BBVA’s award-winning mobile app to deposit checks, transfer funds, make bill payments or send domestic or international wires, among other functionalities.

The bank continues to work with its critical response teams, suppliers and vendors, to avoid interruption to bank operations and to continue providing service to its customers.


For more BBVA COVID-19 information, click here.

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