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Customer experience 30 Jun 2020

Infographic: Dissecting the New BBVA USA Branch

With BBVA set to open 15 new branches across Texas in early 2021, the bank enters a new era that blends digital banking with face-to-face interactions even further.

The branches will boast an updated layout, including the replacement of a traditional teller line with a one-stop-shop Personal Banker Bar, a transparent structure that includes an office only for the branch manager, and self-service areas that capitalize on the bank’s digital capabilities, among other items.

The figure below dives deeper into the layout of the new branches, their features, and how they will aim to help clients and their financial health.

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