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Innovation

Innovation

BBVA has become the first European bank to join the Personal Agent Protocol (Poppy) initiative to help develop a common protocol that enables secure interactions between artificial intelligence (AI) agents and businesses. Led by Sierra AI and Meta, the project brings together 35 design partners from the technology, financial services and e-commerce sectors to advance a model of digital services in which AI agents can carry out tasks on behalf of users, with their consent and under their control. BBVA places customers at the heart of its artificial intelligence strategy, with a particular focus on security, privacy and control over the use of this technology.

BBVA Digital Banks and eDreams ODIGEO are launching a strategic partnership to promote integrated digital experiences across travel and financial services. The collaboration, which begins in Italy and Germany, aims to bring together the capabilities and expertise of both companies to develop new digital propositions. As a first step, an exclusive campaign will launch in Germany in September for new customers of  BBVA Germany who are eligible to participate and enjoy one year of Opodo Prime Plus free of charge, an online travel subscription programme offering exclusive benefits and discounts on flights, hotels, trains and car rentals.

BBVA CEO Onur Genç said in London on Tuesday that artificial intelligence (AI) will drive the next major transformation of the sector and that the bank is very well positioned to address this new cycle. The Group was a pioneer in the digitalization era and is taking the same approach to AI: early adoption, rapid scaling and a transformation around this new technology. “We do believe we are embracing this technology better than our competitors,” he said during his participation in the CEO conference organized by Bank of America.

In artificial intelligence, getting a prediction right or detecting complex patterns does not always mean understanding the underlying events that occurred to lead to that result. Understanding causal relationships is the core idea addressed by the doctoral thesis of Jesús Renero Quintero, who is part of the AI adoption team at the bank. The thesis was developed within the industrial PhD program in Data Science promoted by the University of Navarra and BBVA. The goal is to design AI that is more reliable and transparent.

Garanti BBVA has taken another step in bringing the digital banking experience to generative AI platforms. Following BBVA’s launch of the ChatGPT app experience in Italy and Germany, the service is now available in Türkiye through Garanti BBVA. As one of the first financial institutions featured in the ChatGPT app library, Garanti BBVA enables users to access up-to-date information about its banking products and services directly within the ChatGPT chat experience.