Neural networks are transforming technology. Natural-language processing, voice recognition and artificial vision are just some of the applications of a sector that will be worth $1bn by 2030. The technology, first conceived decades ago to emulate the human brain, has boomed in recent years.

The emergence of tools like ChatGPT has transformed conversational interactions between humans and machines. Generative AI's ability to provide accurate and contextually relevant responses makes it particularly valuable for automated customer service environments, such as chatbots and virtual avatars.

Web components are a set of features that allow the creation of reusable elements in web pages and applications. When developing, you get fast and efficient delivery of consistent, high-quality user interfaces for all platforms. But creating web components can be tedious and repetitive, so how can we improve it? The use of some tools or libraries such as Lit makes it possible to speed up and optimise the process.

In a bid to protect its customers from telephone scams, Garanti BBVA has launched a new  feature in its mobile app to reassure customers that the calls they receive from the bank are being made via the bank’s secure channels. When taking a call from somebody claiming to represent the bank, the customer can track whether the caller is genuinely from Garanti BBVA and can see the name of the caller on the alerts screen in the mobile app.

Garanti BBVA, a leader in digital payment innovation in Türkiye, has introduced the country's first biometric verification card, the Bonus Platinum Biometric Card. This groundbreaking product, described as a "game-changing technology" in payment systems, enables users to make quick, unencrypted, and secure payments by scanning their fingerprints. It also allows for limitless secure contactless payments, setting a new standard in the industry.

Digital channels have become the main way banks interact with their customers, both to check information and to carry out any kind of transaction. In this context, biometrics are gaining ground as they are a safe way to verify that customers are who they say they are. “At BBVA, there are over 40 use cases on a group level in which customer identity must be identified by biometrics, one of the most secure ways to prevent fraud,” said Natalia Ortega, Global Head of Financial Crime Prevention at BBVA.