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Artificial Intelligence

19 Apr 2024

04 Jan 2024

BBVA is looking to spot and train the best in-house talent in the use of the large language models (LLMs) that are behind the success of the likes of ChatGPT, as it drives the exploration of projects based on generative artificial intelligence. To succeed in this task, it recently organized a DataRally, a competition in which some 440 employees tested their ability in interacting with one of these models. Impressed by the positive feedback received from participants, the bank may now apply the DataRally concept to the generative AI courses it will be running as part of its Data University in-house training program.

11 Jul 2023

Chatbots have been automating everyday customer service tasks for years: they lighten the workload for employees and help businesses save time and money. The emergence of ChatGPT, however, has widened the scope of the technology, and its potential for streamlining and maximizing business processes, beyond anything we’ve seen before. The new chatbots can even write e-mails and debug computer code. ChatGPT’s instant popularity has prompted well-known app factories to launch a flood of similar artificial intelligence tools, but the benefits it offers for a specific range of communication and analysis tasks also come with limitations in a business setting.

28 Jun 2023

The bank offers its data scientists and engineers an extensive and continuous training ecosystem, both in-house and in partnershipwith top international universities and educational institutions,so that they may apply the latest advances in artificialintelligence, machine learning and advanced analytics in thedevelopment of cutting-edge financial products. In addition, italso offers training to other professional profiles so that they canuse data analytics to solve business challenges in their areas.In just 5 years, the BBVA Campus has trained more than50,000 employees, including 900 data scientists, through theData University.

01 Jun 2023

03 Aug 2022

04 Jul 2022

07 Mar 2022

09 Feb 2022

The BBVA Foundation Frontiers of Knowledge Award in Information and Communication Technologies has gone in this fourteenth edition to Judea Pearl for “bringing a modern foundation to artificial intelligence”. The Professor of Computer Science at the University of California (UCLA), has made contributions that enable AI programs to use two of the key resources we humans use to interpret the world and arrive at decisions: probability and causality.

16 Dec 2021

BBVA has managed to get its app to learn to read customers’ bills, distinguish their energy costs and calculate their equivalent in carbon dioxide (CO2) emissions in order to offer personalized advice to save energy. Behind the carbon footprint calculator, which has been operational in Spain and will reach Turkey shortly, is an artificial intelligence system that is still being developed. In 2022, it will add transportation measurements to give an even more accurate picture of each user’s environmental impact.

22 Sep 2021

21 Jun 2021

18 May 2021

01 Mar 2021

We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.

03 Feb 2021

05 Jan 2021

27 Oct 2020

26 Oct 2020

18 Sep 2020

02 Sep 2020

Blue is pleasant, patient, and able to put itself in the shoes of others. It loves talking to humans and is always willing and ready to help customers. And it wants to learn lots of things in order to become even more insightful. These are just some of the personality traits that characterize BBVA's new voice assistant, which came to life out of a complex process that factored even the most minor details.

28 Aug 2020

In 2016, U.S. consulting firm Gartner predicted that by 2020 the average citizen would have more conversations with bots than with his or her spouse or partner. They were not far off. Virtual assistants are increasingly present and integrated in our daily lives. If a few years ago it was strange for us to talk to robots, it is now commonplace to ask Siri what the most popular pop song is, to get help from Alexa on making a cheesecake, or asking Cortana the fastest way to get from point A to point B. Virtual voice assistants are increasingly more human, but with something in common: their sex.

04 Aug 2020

Internet sales have soared in recent months, resulting in growth in the ecommerce sector. But if new purchasing habits are to truly take root and survive in the post COVID-19 reality, businesses will have to carefully nurture the customer buying experience. Against this backdrop, artificial intelligence (AI) is not only a tool to help improve the user experience and increase customer satisfaction, it can also facilitate payment management and detect potential fraud.

20 Jul 2020

“Hello, I’m Blue, the BBVA virtual assistant. What can I do for you today?” This is how the first virtual assistant developed entirely by BBVA introduces itself. The newly launched virtual assistant responds to more than 100 customer requests among the 800 features that are integrated in the BBVA app. This makes Blue the most comprehensive virtual assistant on the market. The new tool takes advantage of natural language processing (NPL) and machine learning, which facilitates both voice activated and text-based customer interaction with the app.

13 Jul 2020

05 May 2020

27 Feb 2020

19 Feb 2020

The BBVA Foundation has awarded Isabelle Guyon, Bernhard Schölkopf and Vladimir Vapnik with the Frontiers of Knowledge Award in the Information and Communication Technologies category, for helping advance the field of artificial intelligence with their seminal contributions to machine learning. Their work has been applied to fields as diverse as medical diagnosis, computer vision, natural language processing and the monitoring of climate change.

10 Feb 2020

Is it possible to take advantage of big data without it affecting the privacy of users? The answer may reside in “Privacy-enhancing technologies”, or PETs, a set of technologies that use different computational and mathematical approaches with the same purpose: extracting data value in order to unleash its full commercial, scientific and social potential, without jeopardizing the privacy and security of this information.