Chatbots have been automating everyday customer service tasks for years: they lighten the workload for employees and help businesses save time and money. The emergence of ChatGPT, however, has widened the scope of the technology, and its potential for streamlining and maximizing business processes, beyond anything we’ve seen before. The new chatbots can even write e-mails and debug computer code. ChatGPT’s instant popularity has prompted well-known app factories to launch a flood of similar artificial intelligence tools, but the benefits it offers for a specific range of communication and analysis tasks also come with limitations in a business setting.

The bank offers its data scientists and engineers an extensive and continuous training ecosystem, both in-house and in partnershipwith top international universities and educational institutions,so that they may apply the latest advances in artificialintelligence, machine learning and advanced analytics in thedevelopment of cutting-edge financial products. In addition, italso offers training to other professional profiles so that they canuse data analytics to solve business challenges in their areas.In just 5 years, the BBVA Campus has trained more than50,000 employees, including 900 data scientists, through theData University.

The publication specialized in financial markets and investment banking has included BBVA AI Factory for the second time in its list of the best financial innovation labs in the world. The Innovators 2023 Awards also recognized the car comparison tool in Spain and the collection link for companies in Colombia as two of the outstanding innovations in the sector in the last year.

Fast Company has included BBVA AI Factory in its annual list of ‘Best Workplaces for Innovators.’ BBVA’s artificial intelligence (AI) center was ranked 40th in the world and first in the category of companies with fewer than 100 employees for fostering knowledge-sharing among employees and supporting female talent.

The emerging company will work on a technological solution to boost the development of synthetic data. They will replace real data while testing artificial intelligence models, thus protecting user privacy. Their proposal was selected by BBVA AI Factory in the framework of the University of Navarra’s SofIA startup accelerator program.

The BBVA Foundation Frontiers of Knowledge Award in Information and Communication Technologies has gone in this fourteenth edition to Judea Pearl for “bringing a modern foundation to artificial intelligence”. The Professor of Computer Science at the University of California (UCLA), has made contributions that enable AI programs to use two of the key resources we humans use to interpret the world and arrive at decisions: probability and causality.

BBVA has managed to get its app to learn to read customers’ bills, distinguish their energy costs and calculate their equivalent in carbon dioxide (CO2) emissions in order to offer personalized advice to save energy. Behind the carbon footprint calculator, which has been operational in Spain and will reach Turkey shortly, is an artificial intelligence system that is still being developed. In 2022, it will add transportation measurements to give an even more accurate picture of each user’s environmental impact.

The BBVA Group, which already invests in artificial intelligence technologies and contributes to its general ecosystem in Turkey, is now joining the educational and awareness campaign “10million.AI,” a global social responsibility project by the Swiss company Global AI Hub.

Innovation, teamwork, knowledge acquisition and use of new technological capabilities are essential to developing new products and services that are more in line with customer needs. The BBVA Global Ninja Hackathon accordingly set the challenge of creating a prototype to attract and/or retain customers using artificial intelligence and data, in partnership with IBM. Did anyone manage it?

Global Finance has included the BBVA Artificial Intelligence Factory in its ‘World’s Best Financial Innovation Labs’ list for 2021. BBVA AI Factory SL is recognized as a benchmark in the application of artificial intelligence and data analytics in the creation and improvement of banking services worldwide.

We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.

Yesil Science was created with the objective of developing innovative solutions to healthcare, combining medicine, art, and technology. In addition, it is a company that has participated in the Garanti BBVA Partners program.

Sponsored by Garanti BBVA, the Turkish technology company Kodluyoruz has developed Alchemist, a series of 15 podcasts on technology and artificial intelligence.

Blue is a virtual assistant that uses various artificial intelligence tools to help BBVA customers use the mobile application to complete tasks as well get detailed, personalized information about their accounts. This is how it works.

Blue is pleasant, patient, and able to put itself in the shoes of others. It loves talking to humans and is always willing and ready to help customers. And it wants to learn lots of things in order to become even more insightful. These are just some of the personality traits that characterize BBVA's new voice assistant, which came to life out of a complex process that factored even the most minor details.

In 2016, U.S. consulting firm Gartner predicted that by 2020 the average citizen would have more conversations with bots than with his or her spouse or partner. They were not far off. Virtual assistants are increasingly present and integrated in our daily lives. If a few years ago it was strange for us to talk to robots, it is now commonplace to ask Siri what the most popular pop song is, to get help from Alexa on making a cheesecake, or asking Cortana the fastest way to get from point A to point B. Virtual voice assistants are increasingly more human, but with something in common: their sex.

Internet sales have soared in recent months, resulting in growth in the ecommerce sector. But if new purchasing habits are to truly take root and survive in the post COVID-19 reality, businesses will have to carefully nurture the customer buying experience. Against this backdrop, artificial intelligence (AI) is not only a tool to help improve the user experience and increase customer satisfaction, it can also facilitate payment management and detect potential fraud.

“Hello, I’m Blue, the BBVA virtual assistant. What can I do for you today?” This is how the first virtual assistant developed entirely by BBVA introduces itself. The newly launched virtual assistant responds to more than 100 customer requests among the 800 features that are integrated in the BBVA app. This makes Blue the most comprehensive virtual assistant on the market. The new tool takes advantage of natural language processing (NPL) and machine learning, which facilitates both voice activated and text-based customer interaction with the app.

This partnership deal will let BBVA employees take an official master’s degree in Big Data, gain recognition as data scientists or achieve an industrial doctorate in data science. In addition, the agreement will enable students at Universidad de Navarra to carry out research alongside BBVA and even join the bank later on.

Artificial intelligence is contributing to fight the COVID-19 pandemic. Projects directly related to pharmacology, medical and hospital care, or mobility analysis to reduce contagion have found a crucial ally in data science to make progress and deliver results.

The BBVA Foundation has awarded Isabelle Guyon, Bernhard Schölkopf and Vladimir Vapnik with the Frontiers of Knowledge Award in the Information and Communication Technologies category, for helping advance the field of artificial intelligence with their seminal contributions to machine learning. Their work has been applied to fields as diverse as medical diagnosis, computer vision, natural language processing and the monitoring of climate change.

Is it possible to take advantage of big data without it affecting the privacy of users? The answer may reside in “Privacy-enhancing technologies”, or PETs, a set of technologies that use different computational and mathematical approaches with the same purpose: extracting data value in order to unleash its full commercial, scientific and social potential, without jeopardizing the privacy and security of this information.

The use of quantum algorithms in artificial intelligence techniques will boost machines’ learning abilities. This will lead to improvements in the development, among others, of predication systems, including those of the financial industry. However, we’ll have to wait to start these improvements being rolled out.

A new toolkit designed to explain the power of artificial intelligence (AI) and to standardise its use has been launched by the World Economic Forum with help from BBVA.

As part of Garanti BBVA’s goal to enhance customer experience on the go, the bank is now offering customer service on a corporate WhatsApp account. The new WhatsApp service allows customers to resolve their problems quickly and get detailed information on the bank’s products and services  - all on a channel they already use on a daily basis.