Middle market businesses recognize BBVA Compass for customer service excellence in cash management
Out of the 600 national banks evaluated by research-based financial consulting firm, Greenwich Associates, BBVA Compass has earned its spot as a customer service leader in cash management among the 37 institutions recognized by midsize businesses for excellence in middle market banking.
Greenwich Associates conducted nearly 15,000 interviews with midsize businesses throughout the nation with annual sales between $10 and $500 million to conclude its latest Excellence Awards list, which covers a range of qualitative categories — BBVA Compass is a represented national winner for customer service in cash management.
Lynne Herndon, BBVA Compass commercial banking segment executive, noted that the bank’s recent win for mid-market customer service is marketplace confirmation that the bank is nurturing purposeful relationships with companies and helping them capitalize on their potential.
[BBVA Compass'] placing on the Greenwich Excellence Awards list is a direct nod from clients that the bank’s commercial teams are leading the charts in customer service
“BBVA Compass is driven by client relationships, and its placing on the Greenwich Excellence Awards list is a direct nod from clients that the bank’s commercial teams are leading the charts in customer service,” said Herndon. “Our commercial teams are looking beyond lending-only solutions and deepening relationships with middle market businesses to ensure their managing and improving their assets to have a bright future.”
For cash management, BBVA Compass offers services that can help midsize businesses optimize and improve the flow of their working capital. In addition, the bank offers financing options with industry sector expertise to help middle market companies further expand their business opportunities.
The bank follows up on its relationship banking status with support from BBVA Compass Business Relationship Services, a customer support solution which gives business clients the option to interact and receive assistance from a team averaging 19 years of banking experience.
BBVA Compass has also digitally committed itself to customer service with Compass e-Access, an online treasury management portal which offers authorized business clients the mobile capability to receive account notifications and manage their company’s financial activities.
No matter the given size of a business, BBVA Compass is an engaged bank of people helping people
Herndon pointed out that the bank is winning in customer service within all business segments, which include small enterprises. The bank was also listed regionally in 2013 and nationally in 2015 by Greenwich Associates for excellence in its relationship manager capabilities for small business banking.
“No matter the given size of a business, BBVA Compass is an engaged bank of people helping people,” said Herndon. “We are a trusted financial advisor for start-ups, midsize companies and large corporations and offer best in class service to help them spark strategic growth.”
For more information about BBVA Compass' commercial banking services, click here.