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Productivity Act. 10 Jun 2020

BBVA USA 5-Year Strategic Plan – Pillar No. 5: The best and engaged team

It’s a constant refrain among leaders at BBVA USA that theirs is an organization of people helping people, and that means addressing both sides of the people equation – customers and employees. Not surprising, then, that the bank’s five-year strategic plan contains pillars that focus on both.

Pillar No. 5 of the six strategic pillars — the best and engaged team — concentrates on the bank’s long-term efforts to attract and retain top talent in BBVA’s workforce.

Rodríguez Soler: “One of the key steps for us in attracting top talent is firmly establishing the bank’s brand reputation as a great place to work.”

“One of the key steps for us in attracting top talent is firmly establishing the bank’s brand reputation as a great place to work, for both current and future employees,” said BBVA USA President and CEO Javier Rodríguez Soler. “We want to attract and retain teammates who care about being part of a global organization that is committed to sustainable growth, digital transformation, and of course, a diverse and inclusive workplace.”

Ongoing efforts surrounding diversity and inclusion have earned BBVA a spot on DiversityInc Top 50 Companies for Diversity 2019 list, as well as a perfect score of 100 on the 2020 Corporate Equality Index (CEI), the nation’s premier benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.

BBVA USA employees engage in an agile standup meeting.

In addition, BBVA is currently working to update its Workplace Diversity and Inclusion council and establish business resource groups (BRGs) across the organization. The bank’s first BRG, Women in Leadership, provides the tools and training needed to prepare women for career advancement, promote greater retention of female team members and create more opportunities for development and mentorship for all women at the bank.

Rodríguez Soler: “We are committed to a diverse and engaged team knowing that diversity – in all its many forms – strengthens an organization from within.”

“We are committed to a diverse and engaged team knowing that diversity – in all its many forms – strengthens an organization from within, setting it up to win in the future,” said Rodríguez Soler.  “It’s important for us to attract employees who share our corporate values: The customer comes first; We think big; We are one team.”

BBVA employees work in a collaboration area at Brock Development Center in Birmingham, Ala.

By implementing standardized, behavioral interviewing combined with robust onboarding, BBVA works to ensure that it has a fully engaged workforce focused on a shared culture. The bank also continues to provide employees with access to enhanced training and professional development opportunities, helping to establish clear pathways for career growth.

Rodríguez Soler: “Having the best and engaged workforce must be at the very heart of our efforts.”

“Our five-year strategic plan is to establish BBVA as the best bank in the best region by differentiating BBVA from its competitors, delivering superior performance and accelerating our delivery strategy,” said Rodríguez Soler. “Having the best and engaged workforce must be at the very heart of our efforts to achieve that objective.”


Please continue to visit BBVA.com for more upcoming stories describing each of the strategic pillars in BBVA USA’s 5-Year Strategic Plan. To read more about BBVA USA’s new 5-year strategic plan, and the six global pillars that are guiding it, click here. Click below to read about a specific pillar of the strategic plan:
Pillar 1: Financial healthPillar 2: Sustainability Pillar 3: Reaching more customers Pillar 4: Operational excellence