The bank has expanded its partnership with the tech giant from 3,300 to 11,000 ChatGPT Enterprise licences, as part of its plan to extend generative AI capabilities across the entire organisation. Employees report that automating routine tasks with this tool allows them to save an average of nearly three hours of work per week, which they can then dedicate to strategic tasks. More than 80% of licensed users use it daily. BBVA offers training, has created a community to share best practices, and encourages internal innovation through idea ‘hackathons’.

The first edition of BBVA’s FinAI Summit brought together international experts in artificial intelligence to address how its transformative potential should advance in parallel with its ethical, safe and responsible use. The financial sector must carry out its transformation without losing customers’ trust. Doing so requires a gradual, regulated approach that maintains human interaction, just like BBVA is already doing. Over 6,000 people attended the event in person and online.

You can watch the full event at finaisummit.com

The digital revolution is transforming every economic sector—and financeis no exception. Cryptoassets, tokenization, and blockchain-basedtechnologies are accelerating an inevitable evolution. In this context,traditional banks face a historic opportunity: to lead this transformation bycombining their experience, credibility, and global reach with the agility andinnovation of the crypto ecosystem. The future isn’t about choosingbetween the old and the new—it’s about merging both worlds into aseamless experience.

From May 5 to 8, BBVA will organize the first FinAI Summit, featuring talks, panel discussions and master classes, in an event designed to be the key forum on how AI could reshape financial services and products, and how this could impact society at large. Speakers will include international experts such as Kay Firth-Butterfield, previously head of artificial intelligence at the World Economic Forum. The public can attend online by registering on the FinAI Summit website.

You can register for the event at this link

The BBVA Foundation Frontiers of Knowledge Award in Climate Change and Environmental Sciences goes to US scientist Camille Parmesan for her pioneering studies showing that “wild species shift their geographical ranges in response to climate change,” moving toward the poles and higher elevations. This groundbreaking discovery laid “the foundations of climate change ecology,” according to the committee.

The international publication presented two awards to ADA, BBVA’s global data platform, a pioneer in the financial sector, and to a process that applies behavioral economic techniques to telephone debt negotiation using an empathetic approach with the customer. In addition, its AI Factor was once again recognized as one of the best financial innovation laboratories in the world.

BBVA has provided £15m in venture debt to Plum, a British personal finance app. The deal will help Plum expand and scale, and reflects BBVA’s growing commitment to the UK as Europe's leading hub for entrepreneurship and venture capital.

Guardrails are mechanisms to guide the responsible development of AI so that it does not become a technological, social, or security threat. Classical and generative AI require different types of guardrails, as the latter’s ability to engage directly with end users has introduced a whole new set of challenges for developers—such as the mass production of fake news or the creation of new methods for perpetrating cybercrime.

The BBVA Foundation Frontiers of Knowledge Award in the Humanities category has gone in this seventeenth edition to the Anglo-American philosopher Philip Kitcher, described by the committee as a “humanistic intellectual” whose trailblazing work addresses a broad spectrum of the core questions of our time.

Murat Kalkan, Head of Digital Banks at BBVA, participated in the 36th edition The European House – Ambrosetti, held in Cernobbio, to discuss the rise of digital banks. During his address, he shared his views on the competition between incumbents and neobanks, and highlighted how BBVA Italy is disrupting the banking industry in the country by combining the best of digital banking with the strengths of traditional institutions. The result: one of the fastest growing banks in Italy with more than 680,000customers and the top-rated bank by customers in the country according to the Bain & Company NPS Benchmark Report, all achieved in just three years.

BBVA has adopted a data and AI governance strategy that lets it widen the use of artificial intelligence safely and responsibly.  The bank follows industry best practices and international regulations, keeps an inventory of its AI systems, and monitors them regularly to assess their accuracy, spot errors and ensure they remain current.

The BBVA Foundation Frontiers of Knowledge Award in Basic Sciences has gone to Avelino Corma, John F. Hartwig and Helmut Schwarz for fundamental advances in the field of catalysis that have made it possible, in the words of the awards committee, to “control and accelerate chemical reactions” and obtain products across multiple industrial processes”, thus “improving efficiency and reducing energy consumption.” Their work has had a profound impact on sectors such as pharmaceuticals, energy and food.

The BBVA Foundation Frontiers of Knowledge Award in Social Sciences has gone in this seventeenth edition to social psychologists Icek Ajzen (University of Massachusetts Amherst), Dolores Albarracín (University of Pennsylvania), Mahzarin Banaji (Harvard University), Anthony Greenwald (University of Washington) and Richard Petty (Ohio State University) for their innovative contributions that have revolutionized the attitude theory and its practical applications.

BBVA has received the green light from the Spanish Securities and Exchange Commission (CNMV) to provide custody and execution services for cryptoassets trading orders in Spain. After completing this formality, the bank is preparing to launch its offering for its retail customers, which will initially be available with bitcoin and ether.

The Bot Talent internal competition has demonstrated the creativity of BBVA employees to come up with innovative and secure uses of generative AI for their daily work. The bank will study the viability of three winning projects from Peru, Mexico and Spain, which propose using ChatGPT Enterprise to enhance customer service for sales agents, streamline the process of granting loans to SMEs, and detect official communications, supposedly from BBVA, that are actually hiding fraudulent messages to steal users’ financial data.

The use of ChatGPT Enterprise is already saving BBVA employees an average of two hours of work per week. In tandem, the bank has been busy preparing new agents, built on artificial intelligence (AI), to help its managers provide better service to business customers. These were some of the examples cited by Álvaro Martín, head of Data for Business Clients and Sustainability at BBVA, at the Mobile World Congress, in showing that AI will entail a new transformation process spanning the entire Group. Meanwhile, Ignacio de Loyola Gil, head of the Digital Banking Business in Europe, explained BBVA’s strategy to reach new European markets thanks to the scalability of the digital platform developed in Spain.

The winners of the 18th Türkiye’s Women Entrepreneurs Competition, organized by Garanti BBVA alongside Ekonomist magazine and the Women Entrepreneurs Association of Türkiye (KAGİDER), have just been announced at an award ceremony held on February 27.

Photo cover: Garanti BBVA CEO Mahmut Akten and Özlem Kahramaner, Türkiye's female entrepreneur of the year.

The technological innovations underlying cryptocurrencies, such as cryptography and distributed ledger technology (DLT), can also be applied to traditional assets like financial instruments or fiat currencies. Tokenization enables the "digitization" of these assets, representing them as tokens and granting them properties with significant potential to enhance and improve the financial system.

BBVA has updated its personal virtual assistant Blue, integrated in its app, making it more personalized. Blue now has enhanced abilities to interact with customers using natural language, provide tailored information on their finances, and perform some of the most common account and card transactions. In parallel, BBVA created a co-pilot to facilitate the daily work of branch employees. With these initiatives, BBVA is moving forward with its strategy to put artificial intelligence (AI) at the disposal of its customers, and mark the beginning of a new stage in digital banking management. The roll-out of the new assistant Blue, with the AI Factory team participating in the technical aspects, will take place on February 20th in Spain and gradually reach all of the bank’s customers.

Garanti BBVA, one of Türkiye’s leading banks with its investments in technology, has once again earned Tier IV Certification of Operational Sustainability – Gold TCOS from Uptime Institute, the highest certification for data center infrastructure worldwide. With this achievement, Garanti BBVA’s data center is now one of only 24 in the world to boast this accolade.

BBVA Corporate & Investment Banking (CIB) reinforces its commitment to innovation with the integration of BBVA Spark and the group’s Digital Assets & Blockchain strategy. This restructuring strengthens its leadership in advanced financial solutions and the digital transformation of the industry.

Girls start to lose interest in science as they approach adolescence. This ‘abrupt’ change takes place at the age of 16, according to a recent Microsoft. On the 10th anniversary of the International Day of Women and Girls in Science, Carmen Lópex, Head of Engineering at BBVA Spain, and Alicia Mancheño, a member of the Technovation Girls Advisory Board, reflected on how to combat the prejudices and stereotypes that turn girls away from these professions.

Exoticca, a leading company in the digitization of high-value travel, has secured a new €25 million financing agreement with BBVA Spark. This debt agreement, which builds on the €4 million agreement signed with BBVA Spark last year, will support the company's international expansion and drive its investment in technology.

BBVA has been implementing various plans and initiatives to attract the best tech talent (engineers, mathematicians, and experts in artificial intelligence, cybersecurity and data management) - one of the most in-demand fields in the job market and a key aspect of the bank’s digital strategy. In the last three years, BBVA has added 10,100 new data and technology professionals to its workforce. The bank expects to boost this number with 1,100 new hires to reach a total workforce of 20,000 people dedicated to these roles.

The BBVA Foundation has granted its Frontiers of Knowledge Award in Information and Communication Technologies to Anil K. Jain (Michigan State University, United States) and Michael I. Jordan (University of California, Berkeley, United States) for their “core contributions” to machine learning, which have unlocked developments in biometrics and artificial intelligence.

Garanti BBVA Crypto Asset Trading Platform, part of the Garanti BBVA Group, recently announced that Korcan Abalı will be stepping down as CEO and Onur Güven will replace him. Güven has been a senior manager at a variety of renowned financial technology companies.

Quantum computing, new energy sources, and AI agents: 2025 is set to be defined by a renewed drive for potentially disruptive technologies, with global technology investment projected to grow by 9 percent, according to Gartner.

The BBVA Foundation has honored four researchers with the Frontiers of Knowledge Award for their groundbreaking work in establishing the biological foundations for a new class of drugs. These drugs are highly effective in treating type 2 diabetes, promoting significant weight loss in obese individuals, and reducing their risk of cardiovascular issues.

The mass deployment of more than 3,000 ChatGPT Enterprise licenses across the BBVA Group has unleashed a wave of innovative ideas on how to apply generative AI to improve productivity. Quickly locating information to answer legal queries from customers, increasing the visibility of marketing actions, streamlining the management of large volumes of data or helping code development are just four examples of the more than 900 use cases of strategic interest that have already been implemented by the bank’s employees.

Researchers at BBVA and IBM Research have designed a dataset that functions as a stress test to measure the presence of discriminatory bias in the responses given by generative artificial intelligence models in languages other than English. The BBVA team’s stress test measures biases that could exist in GenAI in Spanish. The work was shown at NeurIPS, the world’s biggest AI conference, and was made available to the open source community to continue the research.

With the creation of the new Analytics Transformation Unit, BBVA brings together its global team of over 2,500 data scientists and specialists, aiming to advance the development of data-driven services by leveraging the latest innovations in artificial intelligence.

In 2023, BBVA chose Amazon Web Services (AWS) to accelerate its data-driven transformation. A year later, and the bank’s global cloud data platform is a reality. Following a process that involved multiple use cases and numerous teams, BBVA has successfully completed the full migration in Europe and Uruguay to its ADA (Analytics, Data, AI) cloud platform. The project involved the complex task of migrating tens of thousands of processes and thousands of users, all with no service interruptions. Given its success, the BBVA Group is now preparing to expand ADA in 2025 to the other countries in which it operates, including Mexico, Colombia, Peru and Argentina.

Reorienting the workforce, attracting talent and improving energy infrastructure are some of the key areas the consulting firm McKinsey & Company has identified for the European Union can unleash its potential in artificial intelligence. This would allow labor productivity in Europe to increase by up to three percent annually by 2030, while reducing the gap with more competitive countries in AI, such as the United States.

Garanti BBVA recently revamped ‘Garanti BBVA Mobile’, making it faster and easier for investors to monitor and manage their investment portfolios directly on the app. The new menu for investments allows customers to view their portfolio distribution, check the status and research investment options that match their investment goals - all on a single screen. Furthermore, Garanti BBVA Mobile also offers educational content designed to improve customers’ investment knowledge in its Investment Academy.

Artificial Intelligence (AI) is rapidly transforming the way we interact with the world. At BBVA, the Behavioral Economics team works to leverage its potential in a safe and responsible way by improving customer experience and process efficiency. How? By shaping AI development and adoption.

BBVA has submitted to the Spanish National Markets and Competition authority (CNMC) a series of unprecedented measures to guarantee financial inclusion, lending to SMEs and competitiveness, especially in Catalonia and the Valencian Community, in order to facilitate a prompt authorization for the combination with Banco Sabadell. The specific measures being presented include: BBVA will not close offices where there is no other branch nearby and will maintain the commercial terms for individuals and SMEs in those postal codes in which there are fewer than four financial institutions¹. In addition, the bank is committed to maintaining, for 18 months, the working capital lines for all SMEs, and the current total credit volume for those that work exclusively with the two banks². These remedies largely mitigate the risks identified by the CNMC, which are mostly focused on certain territories. The bank will continue to collaborate closely with the authority to finalize the remedies agreement and the authorization of the transaction as soon as possible.

¹For the purpose of competition, BBVA and Banco Sabadell are considered as a single entity.

²Except in case of financial deterioration.

The Banker/Private Wealth Magazine has recognized BBVA as the best private bank in Colombia and Peru in the 2024 edition of the awards. The bank has also been singled out as offering the best high net worth client service in Latin America. The Banker also commended BBVA’s private banks operating in Mexico and Spain.

After training more than 50,000 employees in data, BBVA is now busy developing a new program, this time alongside the University of Navarra and focused on the use of tools such as ChatGPT. The aim is to boost productivity by optimizing efficiency in decision-making and daily operations. The program is part of a partnership agreement to train bank employees in data science and new emerging technologies.

Garanti BBVA Kripto aims to provide the highest standards in terms of performance, security, and customer trust  for digital assets. It does so by establishing strategic partnerships with Ripple for the services provided by  its subsidiary; and with IBM for secure custody solutions for its crypto asset trading platform, which serves more than 14,000 users.