Maya Ackerman, known for her research in algorithmic music composition, reflected at BBVA's FinAI Summit on whether artificial intelligence is creative and how it can help humans achieve better results when developing their own creations.  Far from competing with human ingenuity, AI is emerging as an ally capable of unlocking ideas, inspiring new approaches, and enhancing our creative potential.

BBVA’s smart  ‘discrete mode’ in its app detects when more than one pair of eyes is looking at the screen and hides sensitive information. Therefore, you can do your banking and view and manage your cards anywhere, while keeping your financial data private, making it illegible to onlookers and possible cybercriminals. Below we tell you how to activate this feature.

BBVA is launching a new version of its app in Spain, with a unique native code that is scalable and exportable to all countries where the bank operates. This technological overhaul, which  includes an ambitious artificial intelligence (AI) integration, marks a turning point in digital banking. It represents a decisive commitment to personalization, with a radically enhanced user experience. The new app multiplies the benefits of being a customer: direct access to cards and Bizum to make fast, simple payments, personalized savings plans and a financial coach to help manage finances, among other new developments.

The leading publication of financial information, of the Financial Times Group, presented BBVA its Technology Award for the world’s best bank for technology use. The Group’s new data platform, ADA, also received an award for the best banking transformation project in the world.

The first edition of BBVA’s FinAI Summit brought together international experts in artificial intelligence to address how its transformative potential should advance in parallel with its ethical, safe and responsible use. The financial sector must carry out its transformation without losing customers’ trust. Doing so requires a gradual, regulated approach that maintains human interaction, just like BBVA is already doing. Over 6,000 people attended the event in person and online.

You can watch the full event at finaisummit.com

The digital revolution is transforming every economic sector—and financeis no exception. Cryptoassets, tokenization, and blockchain-basedtechnologies are accelerating an inevitable evolution. In this context,traditional banks face a historic opportunity: to lead this transformation bycombining their experience, credibility, and global reach with the agility andinnovation of the crypto ecosystem. The future isn’t about choosingbetween the old and the new—it’s about merging both worlds into aseamless experience.

The international publication presented two awards to ADA, BBVA’s global data platform, a pioneer in the financial sector, and to a process that applies behavioral economic techniques to telephone debt negotiation using an empathetic approach with the customer. In addition, its AI Factor was once again recognized as one of the best financial innovation laboratories in the world.

BBVA has provided £15m in venture debt to Plum, a British personal finance app. The deal will help Plum expand and scale, and reflects BBVA’s growing commitment to the UK as Europe's leading hub for entrepreneurship and venture capital.

Murat Kalkan, Head of Digital Banks at BBVA, participated in the 36th edition The European House – Ambrosetti, held in Cernobbio, to discuss the rise of digital banks. During his address, he shared his views on the competition between incumbents and neobanks, and highlighted how BBVA Italy is disrupting the banking industry in the country by combining the best of digital banking with the strengths of traditional institutions. The result: one of the fastest growing banks in Italy with more than 680,000customers and the top-rated bank by customers in the country according to the Bain & Company NPS Benchmark Report, all achieved in just three years.

BBVA has adopted a data and AI governance strategy that lets it widen the use of artificial intelligence safely and responsibly.  The bank follows industry best practices and international regulations, keeps an inventory of its AI systems, and monitors them regularly to assess their accuracy, spot errors and ensure they remain current.

The Bot Talent internal competition has demonstrated the creativity of BBVA employees to come up with innovative and secure uses of generative AI for their daily work. The bank will study the viability of three winning projects from Peru, Mexico and Spain, which propose using ChatGPT Enterprise to enhance customer service for sales agents, streamline the process of granting loans to SMEs, and detect official communications, supposedly from BBVA, that are actually hiding fraudulent messages to steal users’ financial data.

The use of ChatGPT Enterprise is already saving BBVA employees an average of two hours of work per week. In tandem, the bank has been busy preparing new agents, built on artificial intelligence (AI), to help its managers provide better service to business customers. These were some of the examples cited by Álvaro Martín, head of Data for Business Clients and Sustainability at BBVA, at the Mobile World Congress, in showing that AI will entail a new transformation process spanning the entire Group. Meanwhile, Ignacio de Loyola Gil, head of the Digital Banking Business in Europe, explained BBVA’s strategy to reach new European markets thanks to the scalability of the digital platform developed in Spain.

The technological innovations underlying cryptocurrencies, such as cryptography and distributed ledger technology (DLT), can also be applied to traditional assets like financial instruments or fiat currencies. Tokenization enables the "digitization" of these assets, representing them as tokens and granting them properties with significant potential to enhance and improve the financial system.

BBVA has updated its personal virtual assistant Blue, integrated in its app, making it more personalized. Blue now has enhanced abilities to interact with customers using natural language, provide tailored information on their finances, and perform some of the most common account and card transactions. In parallel, BBVA created a co-pilot to facilitate the daily work of branch employees. With these initiatives, BBVA is moving forward with its strategy to put artificial intelligence (AI) at the disposal of its customers, and mark the beginning of a new stage in digital banking management. The roll-out of the new assistant Blue, with the AI Factory team participating in the technical aspects, will take place on February 20th in Spain and gradually reach all of the bank’s customers.

BBVA Corporate & Investment Banking (CIB) reinforces its commitment to innovation with the integration of BBVA Spark and the group’s Digital Assets & Blockchain strategy. This restructuring strengthens its leadership in advanced financial solutions and the digital transformation of the industry.

Girls start to lose interest in science as they approach adolescence. This ‘abrupt’ change takes place at the age of 16, according to a recent Microsoft. On the 10th anniversary of the International Day of Women and Girls in Science, Carmen Lópex, Head of Engineering at BBVA Spain, and Alicia Mancheño, a member of the Technovation Girls Advisory Board, reflected on how to combat the prejudices and stereotypes that turn girls away from these professions.

BBVA has been implementing various plans and initiatives to attract the best tech talent (engineers, mathematicians, and experts in artificial intelligence, cybersecurity and data management) - one of the most in-demand fields in the job market and a key aspect of the bank’s digital strategy. In the last three years, BBVA has added 10,100 new data and technology professionals to its workforce. The bank expects to boost this number with 1,100 new hires to reach a total workforce of 20,000 people dedicated to these roles.

The BBVA Foundation has granted its Frontiers of Knowledge Award in Information and Communication Technologies to Anil K. Jain (Michigan State University, United States) and Michael I. Jordan (University of California, Berkeley, United States) for their “core contributions” to machine learning, which have unlocked developments in biometrics and artificial intelligence.

Quantum computing, new energy sources, and AI agents: 2025 is set to be defined by a renewed drive for potentially disruptive technologies, with global technology investment projected to grow by 9 percent, according to Gartner.

Garanti BBVA Crypto, a subsidiary of Garanti BBVA, recently entered a partnership with Bitstamp, the world’s longest-operating crypto exchange platform and core liquidity provider. The aim of this partnership is to allow customers to trade in multiple currencies. In addition, investors in both crypto currencies and traditional financial markets can trade a series of approved digital assets, thus helping to boost crypto access and adoption in Türkiye.

Researchers at BBVA and IBM Research have designed a dataset that functions as a stress test to measure the presence of discriminatory bias in the responses given by generative artificial intelligence models in languages other than English. The BBVA team’s stress test measures biases that could exist in GenAI in Spanish. The work was shown at NeurIPS, the world’s biggest AI conference, and was made available to the open source community to continue the research.

With the creation of the new Analytics Transformation Unit, BBVA brings together its global team of over 2,500 data scientists and specialists, aiming to advance the development of data-driven services by leveraging the latest innovations in artificial intelligence.

Reorienting the workforce, attracting talent and improving energy infrastructure are some of the key areas the consulting firm McKinsey & Company has identified for the European Union can unleash its potential in artificial intelligence. This would allow labor productivity in Europe to increase by up to three percent annually by 2030, while reducing the gap with more competitive countries in AI, such as the United States.

Garanti BBVA recently revamped ‘Garanti BBVA Mobile’, making it faster and easier for investors to monitor and manage their investment portfolios directly on the app. The new menu for investments allows customers to view their portfolio distribution, check the status and research investment options that match their investment goals - all on a single screen. Furthermore, Garanti BBVA Mobile also offers educational content designed to improve customers’ investment knowledge in its Investment Academy.

Just five months after BBVA distributed 3,000 ChatGPT Enterprise licenses among its employees, 83 percent have incorporated it into their work routine and have created nearly 3,000 GPTs—customized adaptations of the tool for specific tasks, ranging from financial data analysis to help to solve legal questions from clients in less than 24 hours or provide customer insights.

After training more than 50,000 employees in data, BBVA is now busy developing a new program, this time alongside the University of Navarra and focused on the use of tools such as ChatGPT. The aim is to boost productivity by optimizing efficiency in decision-making and daily operations. The program is part of a partnership agreement to train bank employees in data science and new emerging technologies.