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Innovation

Innovation

Google Cloud, Amazon Web Services, Red Hat, Cisco, IBM, Genesys, Salesforce and Telefónica all form part of BBVA's strategy of technological alliances. Thanks to these partnerships, BBVA has built up ways of working together, set up expert teams and developed cutting-edge tailor-made solutions with the most innovative tech companies, which are key to its growth and digitalization plans.

The main mission of BBVA's Security Operations team is to adopt all the necessary security measures in the face of an increasingly diverse cybercriminal reality. To this end, it has highly specialized teams in charge of assessing the security measures and processes implemented in the Group, as well as monitoring, detecting, and responding to any security risk or threat. Hundreds of hackers make up this team worldwide, organized into offensive, defensive, and transversal teams.

BBVA has relied on behavioral economics techniques to encourage employee participation in cybercrime training. The messages conveyed through the use of these techniques have effectively doubled interest in the course and, in some cases, increased course attendance by up to 70%. The initiative, which has been recognized by the Global Association of Applied Behavioural Scientists, will succeed in making the bank’s regular cybersecurity messages to its customers more effective.

BBVA has implemented a business banking service model that speeds up the response to the financial needs of multinationals when they expand into new markets. Employing more than 2,500 specialized managers, the new "Cross-Border" model cuts the requirements for opening non-resident accounts by up to 70 percent, thus drastically shortening the time required to set up new subsidiaries. BBVA Business Banking already works with more than 120,000 subsidiaries of business groups in 14 countries.

Garanti BBVA, a leading force in digitization in the Turkish banking industry, has announced the launching of Garanti BBVA Digital Assets,  the first venture of its subsidiary Garanti BBVA Financial Technologies. With a pilot already in progress, the company will initially provide services for transfer and custody of bitcoin and ether in the cryptoassets market.

The U.S., China and Europe are leading the development of this technology, which uses principles of quantum physics to perform calculations and information processing and has the potential to solve complex problems.

Presentation in March 2023 of the agreement to install a quantum computing center in San Sebastian, which will house the sixth IBM Quantum System One computer in the world. Image: EFE /Javier Etxezarreta

Chatbots have been automating everyday customer service tasks for years: they lighten the workload for employees and help businesses save time and money. The emergence of ChatGPT, however, has widened the scope of the technology, and its potential for streamlining and maximizing business processes, beyond anything we’ve seen before. The new chatbots can even write e-mails and debug computer code. ChatGPT’s instant popularity has prompted well-known app factories to launch a flood of similar artificial intelligence tools, but the benefits it offers for a specific range of communication and analysis tasks also come with limitations in a business setting.

Openpay, the BBVA Group's digital payments company, is positioning itself in the acquiring business in Latin America, with its annual volume of transactions processed in the region to reach 360 million by the end of March 2023. This exponential growth is the result of technological innovation in payment processes and the synergy it has established with the global financial institution, which has made it one of the main digital payment processing companies.

The bank offers its data scientists and engineers an extensive and continuous training ecosystem, both in-house and in partnershipwith top international universities and educational institutions,so that they may apply the latest advances in artificialintelligence, machine learning and advanced analytics in thedevelopment of cutting-edge financial products. In addition, italso offers training to other professional profiles so that they canuse data analytics to solve business challenges in their areas.In just 5 years, the BBVA Campus has trained more than50,000 employees, including 900 data scientists, through theData University.

BBVA Chair Carlos Torres Vila concluded the sixth edition of BBVA Open Summit, the annual entrepreneurship event, recalling the bank’s commitment to innovation. “BBVA has 600 million committed to various venture capital funds. The recent focus of these investments is on driving decarbonization and the development of innovative entrepreneurship in our main markets. Both areas make strategic sense for BBVA, to incorporate new knowledge into the Group and to support the companies we want to be our customers,” said Torres Vila at the closing of the event.

BBVA in Colombia redesigned its smartphone app. From now on, the app will feature a new interface, run faster, offer more security and provide new functionalities. This marks the launch in Colombia of BBVA's global mobile banking app, which is already active in Spain, Mexico, Peru and Argentina, among other countries. Today, more than 1.7 million Colombian users are using the new version of the app on their smartphones.

BBVA, the Comillas Pontifical University and the technology consultancy NTT DATA have unveiled Spain’s first master's degree in fintech, payments and online banking. The master's degree offers comprehensive, specialized, practical and advanced training in financial technologies with the aim of equipping future professionals with the skills to transform and lead the payments and online banking industries.

All ventures are born from a clever idea, but not all new ideas end up becoming new companies. In addition to creativity, in order to materialize a business idea, it is essential to obtain financing, visibility and investors. Startup incubators are entities that offer entrepreneurs guidance, training and resources to materialize their project.

It goes without saying that Europe has lagged behind other world powers in many of the technological races of recent decades: from the design of smartphones and the operating systems that control them to the development of artificial intelligence applications, e-commerce platforms or social networks, among other areas of competition. But there is a new race, still in its early stages, in which Europe seems determined not to be left behind: the issuance of CBDCs (central bank digital currencies), which are intended to be an electronic version of cash now that banknotes and coins are in clear decline as a means of payment.

The Mercury library stores the code that BBVA's data scientists reuse to develop analytical models embedded in a range of financial products. In line with the open source philosophy, the bank has published Mercury on Github, a code hosting platform for version control and collaboration. This means other programmers will be able to use Mercury code in their work, which will help drive fintech innovation and further evolve the library with contributions from the community.

The European Investment Fund (EIF) and BBVA are set to make it easier for startups with innovative and sustainable value propositions to get access to financing. The two institutions have concluded an agreement under the InvestEU guarantee programme whereby the EIF will grant a €200 million guarantee to enable BBVA Spark (BBVA’s specialised startup initiative) to strengthen its support for startups, helping them with their expansion plans.

The bank has signed a collaboration agreement with the Legendaryum Metaverse to explore how immersive digital environments could change the remote relationship model both between internal areas and with customers. BBVA has opened a remote meeting room in Legendaryum to analyze the potential of these spaces and how they change the way users relate to each other and help in the design of specific banking services.

The Markets in Cryptoassets (MiCA) Regulation is the EU regulation governing issuance and provision of services related to cryptoassets and stablecoins. Adopted on April 20, 2023, by the European Parliament, MiCA is the first and only legislation of its kind in the world and leads the way for other jurisdictions. MiCA will enter into force at some point between mid-2024 and early 2025.

In 2021, seven banks, with BBVA as the only Spanish bank, participated in the launch of Swift Go. There are currently over 600 banks in 120 countries that offer this solution for low-value payments, streamlining the collection of payment for services to cross-border clients for SMEs, and making it easier for individuals to buy online in other countries. 85 percent of the payments made on this service are completed in three minutes or less.

BBVA has announced the roll-out of its BBVA Spark business unit in Colombia. The new unit will offer an end-to-end financial services proposition aimed at entrepreneurs and tech companies at different stages of development. This includes a full range of banking products and services, specialized support and access to the tech industry ecosystem.

The benefits of blockchain technology and tokens, popularly associated with cryptocurrencies, go well beyond the fintech world. The traceability, security, speed and transparency of blockchain, in addition to its relatively lower cost, mean that this technology offers valuable benefits in many aspects of daily life, such as streamlining bureaucratic procedures, monitoring daily habits or giving people tighter control of their digital identity. The report ‘Tokenise Europe 2025,’ in which BBVA took part, discusses the benefits of 'tokenizing' the European economy.

BBVA is giving a boost to its Pivot Commercial Cards platform by adding support for  Mastercard cards expense management. This platform allows greater control over the use of corporate cards by simplifying the review and authorisation processes for expenses. It already manages daily purchases for more than 85,000 employees of client companies using BBVA's corporate cards across eight countries.