In the past two years, BBVA added 7,187 professionals in the data and technology field to its workforce - a figure it plans to increase in 2024 with 2,700 new hires. Of this amount, 1,225 will take place in Spain for the bank’s headquarters in Madrid, Bilbao and Barcelona. Technology talent has become a key aspect of the Group’s digital strategy.
Innovation
Innovation
The global financial services group Banco Bilbao Vizcaya Argentaria, S.A. (BBVA) signs a Strategic Whole Portfolio Agreement with Cisco. The agreement gives BBVA access to Cisco’s full software portfolio, world-class technology and Customer Experience (CX) services, supporting the bank’s digitization journey. Five-year agreement enables BBVA to integrate continuous innovation into daily operations, enhancing speed, agility, and offering the latest in digital financial services.
BBVA Technology, created by the bank in late 2023, makes the leap to Latin America. The new tech division will be headquartered in Mexico, under the brand name ‘BBVA Technology en América.’
New clean technologies, or 'cleantech,' will play a key role in the decarbonization of the economy. To make this possible, however, the private sector must make a firm commitment to the sustainable agenda, leading to decisive, long-term investment in firms that develop clean technologies. These were the points emphasized by speakers at the 3rd BBVA Sustainability Forum, which the bank held in the auditorium of Ciudad BBVA, Madrid, Spain, with a livestream feed. 'Opportunity' was a key word in almost every speech.
Garanti BBVA continues to make its clients' lives easier with its digital products and services. The bank’s commercial banking clients are now able to apply for credit limits for loans online - without having to set foot in a branch thanks to Garanti BBVA's "Commercial Credit Limit Application".
The future of the banking industry is shaped by technology and Garanti BBVA is working hard to design the banking model of the future. Garanti BBVA Technology is the bank’s latest and most disruptive initiative yet so it can continue to lead digital banking in Türkiye.
The bank is sponsoring the fifth edition of the Energy Tech Summit, which will be held in Bilbao for the first time on April 10th and 11th, 2024.
BBVA’s Turkish unit is launching another pioneering solution, the Bonus Platinum Biometric Card, allowing users to make payments in a secure manner by simply scanning their fingerprint. The innovative new card will be available shortly.
The Turkish central bank recently granted Garanti BBVA an operating license for its new subsidiary, Garanti Payment and Electronic Money Service, Inc., effective February 15, 2024. The innovative new company will begin offering a selected group of customers a beta version of its digital payment solutions under the TAMİ brand in March.
BBVA’s app is the main channel customers use to contact the bank. Over 75 percent of customers around the world use the app. With this level of outreach, the current challenge for BBVA entails getting customers to use the new features and do more mobile transactions. To achieve this, the bank has developed a strategy to improve the digital intensity of its customers, with which it has increased interactions on the app by 32 percent in just one year, largely driven by the financial health services.
BBVA Spark, the bank for high-growth companies, has arranged a €15 million 'Venture Debt' facility for Cabify, the Spanish mobility company, which was launched 12 years ago in Madrid and became Spain's first unicorn in 2018. The proceeds will go toward fast-tracking the execution of Cabify's strategic plan, which focuses on boosting sustainable and affordable urban mobility.
BBVA is looking to spot and train the best in-house talent in the use of the large language models (LLMs) that are behind the success of the likes of ChatGPT, as it drives the exploration of projects based on generative artificial intelligence. To succeed in this task, it recently organized a DataRally, a competition in which some 440 employees tested their ability in interacting with one of these models. Impressed by the positive feedback received from participants, the bank may now apply the DataRally concept to the generative AI courses it will be running as part of its Data University in-house training program.
Entrepreneurs with promising business ideas in data, cyber security, payment systems or sustainability may now seek support under the Garanti BBVA Partners Tech Program (https://www.garantibbvapartners.com), with applications to be received by January 31, 2024.
Data is a strategic lever for BBVA, which has been working for years to make it accessible across the entire organization so that it supports every business decision. In this endeavor, Domo has become an essential tool, as Elena Alfaro, Global Head of Data and Advanced Analytics in Client Solutions at BBVA, explains in this new success story, which showcases the value of this platform in monitoring progress toward strategic objectives, spotting trends and enabling the bank to swiftly tailor products and services to customer needs.
BBVA Switzerland has signed an agreement to collaborate with the blockchain company Metaco to host its digital asset custody service, a trailblazer in Europe, on the Harmonize™ platform. With this agreement, the bank is embarking on a new stage in its crypto strategy, characterized by the highest standards in security and greater agility in transactions. In addition, it opens the door to BBVA expanding its range of services in the future in order to meet the needs of its institutional clients.
ONE is the new software development culture at BBVA. Thanks to this initiative, over 15,000 developers will work in a more coordinated, collaborative manner, sharing best practices at the bank and in the industry with the goal of creating solutions that best meet customers’ needs.
Accenture and The New York Times have devoted the latest episode of their ‘Built For Change’ podcast to BBVA’s ongoing transformation. David Puente, global head of Client Solutions, describes a process that has been hugely successful for the BBVA app, but which is still far from over. The next big impact: artificial intelligence.
In 2022, more than $3.8 billion worth of cryptocurrencies were stolen. Traditional banks are therefore regaining ground to become service providers as custodians of crypto assets. This was the position advocated during the event hosted by El Confidencial by Alfonso Gómez, CEO of BBVA Switzerland. For more than two years now, BBVA Switzerland has enabled its customers to manage bitcoin, ether, and the rest of their investments from the online banking app.
Image: Alfonso Gómez, CEO of BBVA Switzerland, with Javier Molina, from El Confidencial, during a moment of his talk. /El Confidencial
Atom Bank, the UK’s first app based bank, has again received support from its long-term shareholders. BBVA, Toscafund and Infinity Investment Partners are participating in a new capital round of £100 million, about €115 million¹, to continue its growth in mortgages and loans to SMEs. Following this round, BBVA remains Atom’s leading shareholder.
There is a staggering $2.5 trillion global trade finance gap that mainly affects SMEs in emerging countries, limiting their ability to access new business opportunities. Helping businesses to bridge this finance gap, supply chain fintech Twinco Capital is today announcing it has secured an additional €50 million facility with BBVA Spark to accelerate growth.
BBVA has announced the creation of BBVA Technology, a new company that is to gather the experience and talent of the Group's three tech firms: BBVA Next Technologies, BBVA IT España, and Datio. The new company will have a more strategic focus while offering more career development opportunities for the bank’s tech teams.
Garanti BBVA and the Women Entrepreneurs Association of Türkiye (KAGIDER) commemorated the 100th anniversary of the Republic of Türkiye at the Women Entrepreneurs of the Year Summit.
IBM Institute for Business Value interviews Carmela Gómez on the opportunity that embedded finance brings to banks, digital platforms and consumers. The Global Head of Open Banking at BBVA states that embedded finance means a joint transformation of the entire ecosystem, both financial and non-financial, and that for its development to materialize, "we must look at the way in which our customers rely on interacting with financial services within their digital experiences. I believe banking will soon become very different from how we know it today, that’s why we need to fund this transformation now."
NFTs are unique and verifiable representations of digital assets, such as works of art, music, videos, virtual collectibles and other types of digital content, based on blockchain technology to guarantee their authenticity and ownership. Over 64 percent of those who purchase NFTs do so for profitability, while 12 percent are simply collectors.
BBVA has incorporated a new form of connection to its treasury solutions via API, reducing companies’ integration times for BBVA Pivot Connect by 80 percent. The first three APIs, available on BBVA Pivot, make it possible for companies to manage and trace payments to suppliers, track international payments, and check balances and transactions in accounts in any country.
BBVA Spark is the financial ally of high-impact companies and the partner of reference for the entire ecosystem of entrepreneurs. This unit, already present in Mexico, Spain and Colombia, will expand to the rest of the South American countries.
Google Cloud, Amazon Web Services, Red Hat, Cisco, IBM, Genesys, Salesforce and Telefónica all form part of BBVA's strategy of technological alliances. Thanks to these partnerships, BBVA has built up ways of working together, set up expert teams and developed cutting-edge tailor-made solutions with the most innovative tech companies, which are key to its growth and digitalization plans.
The main mission of BBVA's Security Operations team is to adopt all the necessary security measures in the face of an increasingly diverse cybercriminal reality. To this end, it has highly specialized teams in charge of assessing the security measures and processes implemented in the Group, as well as monitoring, detecting, and responding to any security risk or threat. Hundreds of hackers make up this team worldwide, organized into offensive, defensive, and transversal teams.
BBVA has relied on behavioral economics techniques to encourage employee participation in cybercrime training. The messages conveyed through the use of these techniques have effectively doubled interest in the course and, in some cases, increased course attendance by up to 70%. The initiative, which has been recognized by the Global Association of Applied Behavioural Scientists, will succeed in making the bank’s regular cybersecurity messages to its customers more effective.
BBVA has implemented a business banking service model that speeds up the response to the financial needs of multinationals when they expand into new markets. Employing more than 2,500 specialized managers, the new "Cross-Border" model cuts the requirements for opening non-resident accounts by up to 70 percent, thus drastically shortening the time required to set up new subsidiaries. BBVA Business Banking already works with more than 120,000 subsidiaries of business groups in 14 countries.
Garanti BBVA, a leading force in digitization in the Turkish banking industry, has announced the launching of Garanti BBVA Digital Assets, the first venture of its subsidiary Garanti BBVA Financial Technologies. With a pilot already in progress, the company will initially provide services for transfer and custody of bitcoin and ether in the cryptoassets market.
The U.S., China and Europe are leading the development of this technology, which uses principles of quantum physics to perform calculations and information processing and has the potential to solve complex problems.
Presentation in March 2023 of the agreement to install a quantum computing center in San Sebastian, which will house the sixth IBM Quantum System One computer in the world. Image: EFE /Javier Etxezarreta
BBVA, Banco Santander and CaixaBank have joined forces to tackle one of the biggest challenges facing the banking sector, financial fraud. The three Spanish banks are working on tools to exchange relevant information and data to help prevent financial crime.
Iberpay, Swift, BBVA and several international banks have successfully completed the first pilot to process, in a real environment, instant payments between different currency areas. Their ultimate goal is to improve these international payments involving currency exchange in terms of speed, transparency, cost, availability and accessibility.
Chatbots have been automating everyday customer service tasks for years: they lighten the workload for employees and help businesses save time and money. The emergence of ChatGPT, however, has widened the scope of the technology, and its potential for streamlining and maximizing business processes, beyond anything we’ve seen before. The new chatbots can even write e-mails and debug computer code. ChatGPT’s instant popularity has prompted well-known app factories to launch a flood of similar artificial intelligence tools, but the benefits it offers for a specific range of communication and analysis tasks also come with limitations in a business setting.
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Architect of the theory of the Third Industrial Revolution, in which he thoroughly analyzes the economic, environmental, social and cultural impact of new technologies on the global economy, Rifkin is one of the most renowned contemporary communicators.
Financial and commercial services
Openpay reaches an annual volume of 360 million transactions processed in Latin America
Openpay, the BBVA Group's digital payments company, is positioning itself in the acquiring business in Latin America, with its annual volume of transactions processed in the region to reach 360 million by the end of March 2023. This exponential growth is the result of technological innovation in payment processes and the synergy it has established with the global financial institution, which has made it one of the main digital payment processing companies.
The financial institution is launching a new job portal to attract people with technological backgrounds in the different countries where it has a presence. The Group expects to end 2023 with over 2,600 new hires of this type of professionals, 1,000 of which will be in Spain.
The bank offers its data scientists and engineers an extensive and continuous training ecosystem, both in-house and in partnershipwith top international universities and educational institutions,so that they may apply the latest advances in artificialintelligence, machine learning and advanced analytics in thedevelopment of cutting-edge financial products. In addition, italso offers training to other professional profiles so that they canuse data analytics to solve business challenges in their areas.In just 5 years, the BBVA Campus has trained more than50,000 employees, including 900 data scientists, through theData University.
BBVA has now added to its product offering an ETN issued by Fidelity Exchange Traded Products GmbH that tracks the performance of bitcoin. Customers who qualify under the MiFID suitability assessment can sign up for the new product via BBVA's website or smartphone app.