The bank has created an information portal for all employees in Spain where they can find information on preventive measures and hygiene. Furthermore, retail branches and central services facilities are being equipped with hand sanitizer to encourage hand hygiene. At facilities with fingerprint access, the bank recommends using access cards or smartphones instead.

In terms of travel, following the recommendations of public health authorities, BBVA has canceled trips to or from places considered high-risk: continental China, Singapore, Hong Kong, South Korea, Iran and Italy (the regions of Lombardy, Veneto, Emilia Romagna and Piedmont). In addition, employees who have traveled to places of risk (either for personal or professional reasons) must work remotely from home for 14 days.

In this context, BBVA has decided to postpone its Investors Day, which was planned for March 24th. Additionally, training courses and internal events that require travel are also subject to travel restrictions.

In order to guarantee maximum protection of people’s health, BBVA has a series of medical protocols for action and contingency plans for different scenarios and places of work. These protocols include the use of alternative locations, which is why the bank decided to transfer approximately 100 employees from the wholesale banking team to a contingency room in Las Rozas (Madrid). It is a preventive measure to ensure that business will not be interrupted in Ciudad BBVA’s trading room  by any possible cases.

The bank continues to monitor the situation closely in order to implement necessary measures in coordination with public health officials.