Garanti BBVA has won two awards at Global Finance’s AI in Finance Awards 2026: “Best Personalized Financial Advice in Türkiye” and “Best Personalized Financial Advice in Western Europe.” The awards recognize the bank’s AI-powered approach to providing personalized financial advice. They also qualify Garanti BBVA for the global Round II judging, with the winners to be announced in Singapore in October.
Garanti BBVA relies on AI-powered analytics to combine client feedback from across its touchpoints with behavioral data, enabling it to provide its 18.5 million active mobile clients with personalized financial recommendations at the right time and through the right channel. Its ecosystem of AI models uses real-time decision-making to anticipate client needs and turn insights into personalized recommendations.
Global Finance’s AI in Finance Awards recognize financial institutions that make effective use of AI to enhance client experience, decision support, operational efficiency and innovation. Winners from the first stage of this year’s awards advance to Round II, where they will compete for regional and global honors.
According to Ceren Acer Kezik, Garanti BBVA Executive Vice President of Retail Banking, clients increasingly expect banking experiences that understand their needs and make their lives easier: “AI is one of the most important tools enabling us to bring our Radical Client Perspective to millions of clients while delivering a consistently high standard of service.” The two awards, she said, reflect international recognition of Garanti BBVA’s client-centric approach.
İlker Kuruöz, Garanti BBVA Executive Vice President of Engineering Services and Data, highlighted the importance of scale: “The true value of AI emerges when you can reach millions of people with the same level of quality,” adding that the awards represent international recognition of Garanti BBVA’s investment in technology and AI capabilities.