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Fintech

Fintech

Biometrics, artificial intelligence, blockchain. These are just some of the technologies the bank is using to change the way it engages with its customers and clients, offering new experiences and streamlining processes. Technology adoption and collaboration with the fintech ecosystem is putting BBVA at the forefront of the financial sector’s digital transformation. This is no longer a vision of the future, rather the execution of projects with tangible results. Here are some of BBVA’s most notable achievements in 2018.

The advantages are many. This doesn't mean we have to be specialists in computer science. Programming languages are what allow machines to be given instructions, and what makes them, more or less, intelligent. So, the more we know about these processes, the better we understand how the world today functions. We will also be better protected against urban myths and fake news. For example, if we knew how the algorithms that protect our bank accounts work, we would be leery of the urban myth that says if we enter our pin backwards in the ATM, the bank immediately notifies the police.

Peio Belausteguigoitia (Bilbao, 1973) is BBVA Spain's Head of Business Development. He was previously responsible for Spain's northern territory, and prior to that ran the eastern territory and was regional director for the northeast.

The unit that he runs is key to the bank's transformation in Spain. In the year and a half that he has held this position, BBVA has ramped up the number of digital deliveries for private customers - providing them tools to help make better financial decisions – and boosted sales and the number of online customers.

And now, BBVA has created the digital transformation factory for businesses. With a multidisciplinary team of 250 professionals, it facilitates the delivery of digital solutions to customers in more flexible timeframes. The bank recently launched Avalbox, which radically digitizes the guarantor request process; and One View, which helps businesses make more efficient decisions and optimize their cashflow.

Atom bank, the UK’s first bank built for mobile and the country’s fastest growing mortgage lender, has agreed a multi-year partnership with leading fintech Thought Machine to put its next generation of personal and business banking products onto Thought Machine’s Vault platform.

BBVA’s online digital acquisition for corporate customers is not only simple and convenient, but also presents an attractive design. This service was recognized at the 2018 Ibero-American Design Biennial with an award in the ‘Service Design’; category. The design team set out to emulate a real-life exchange with the customer through a digital interface, mimicking the tone and approach that an agent would typically use when tending to a potential customer.