For BBVA Compass, every step of the customer journey is important, from account opening to basic account maintenance, which is why the bank’s new front-end sales and service application is a key tool for its branch team.

Dubbed Client Vista, the tool connects the bank’s real-time core banking platform to its sales and service team giving them better flexibility to assist the client and discuss products and services that are relevant to their personal needs. For the customer, the impact of the change is minimal, according to BBVA Compass Consumer Director of Business Planning and Client Vista Program Owner Shawn O’Brien, but the application was designed specifically to meet their needs.

Kevin Mitnick, the top cybersecurity keynote speaker, is back for another round of Bright Perspective events this coming fall in tandem with BBVA Compass, and his first stop took him to the Magic City.

The financial sector has undergone tremendous change in the past few years thanks to the adoption of emerging technologies such as the smartphone.

BBVA strives to be more than a bank for its customers: it wants to help them make everyday decisions about their finances, BBVA CEO Carlos Torres Vila said today in Barcelona. Following the initial revolution caused by the emergence of technology in the financial sector – particularly cell phones – the future of banking will consist of a hybrid model that combines digital channels with personalized advice from remote financial advisors. This will make it possible to offer customers expert financial solutions they can trust. “I see a banking industry that is very much present in people’s daily lives,” Torres Vila said at a meeting organized by the ESADE business school.

“Can machines think?” This is one of the questions that appear in unedited letters that were found in a warehouse at the University of Manchester. They were written by the “father” of artificial intelligence, Alan Turing.

Giorgio Trettenero is an ardent advocate of the idea that technology will be a major wake-up call for Latin American banking. As Secretary General of the Latin American Banking Federation (FELABAN), he was one of the proponents of the digitalisation of financial services in the region for banks of all sizes.

According to the participants of cl@b 2017, taking place in Miami, fintech must act as a catalyst for banking institutions in the region to accelerate their transformation process and become 100% digital.

At the cl@b 2017, the region's leading experts will analyze how to apply innovation in the Latin American financial sector given the challenges of digitization, the need for new regulation, and the intensive use of technology in present and future banking services.

The Global Fintech Report 2017’, published by the consulting firm PwC, forsees a new era in which financial institutions and fintech firms cooperate more closely, in order to overcome their respective weaknesses.

Since late 2016, BBVA Compass has been leveraging cloud-based tools from Salesforce, the leading customer relationship management (CRM) company, to centralize and manage the profiles of current and potential clients — an effort that will help to deliver a more unified and tailored banking experience.