How does BBVA measure customer satisfaction? The answer lies in three letters: NPS (Net Promoter Score). This methodology allows BBVA to listen to its customers and take action to improve their experience.

Halfway into its five-year, $11 billion commitment to serving low- to moderate-income communities, BBVA Compass has made tens of thousands of pinpoint investments and loans that have changed lives and created opportunities.

Essayist Brett King shares his vision of a future that is already at hand, in which banking will have to completely change its vision of the business: the important thing will no longer be products or distribution channels, but the customer experience.

In Mexico City, BBVA held the first edition of EduFin Summit, a global event on financial education organized by the Center for Financial Education and Capabilities, which the bank established early this year. With this forum, BBVA is giving the global movement for financial education a significant boost, consolidating the bank’s role as a global leader.

BBVA Executive Director José Manuel González-Páramo today closed the EduFin Summit in Mexico, which the bank organized. In his opinion, “we are at a key moment in the development of financial education”, due to the socioeconomic changes taking place, the growing complexity of financial products and the digital transformation of banking.

Financial education and inclusion as essential elements to promote justice, equity and progress. That was the main conclusion of the first day of the EduFin Summit, a global meeting organized by BBVA’s Center for Financial Education and Capability, being held in Mexico City.

Education and financial inclusion are the principal themes of EduFin Summit 2017, the first global encounter organized by the BBVA Center for Financial Education and Capability. For two days, the world´s leading experts will meet in Mexico City to discuss how to help people improve their lives and access new opportunities, by means of financial knowledge.

A beautiful 18th Century building houses the world´s first museum dedicated to explaining topics in economics, finance and sustainable development: The Interactive Museum of the Economy (MIDE). This institution, founded in 2008, has become a benchmark, because of its way of bringing the world of finance closer, in an entertaining and interactive way.

Edufin Summit 2017, the first annual meeting of the BBVA Center for Financial Education and Capability, has a packed agenda full of the sector’s latest trends. One of the most relevant topics at this summit will be behavioral economics, or in other words, how people’s behavior affects the economy.

Financial literacy is an essential skill for life. That is why the low results obtained in general by 15-year-old students in the PISA Report on Financial Literacy are cause for concern. Given this situation, it appears a good idea to analyze the country that is in 1st place in the ranking: What is China doing that others aren't?