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Innovation

Innovation

Blue is pleasant, patient, and able to put itself in the shoes of others. It loves talking to humans and is always willing and ready to help customers. And it wants to learn lots of things in order to become even more insightful. These are just some of the personality traits that characterize BBVA's new voice assistant, which came to life out of a complex process that factored even the most minor details.

In 2016, U.S. consulting firm Gartner predicted that by 2020 the average citizen would have more conversations with bots than with his or her spouse or partner. They were not far off. Virtual assistants are increasingly present and integrated in our daily lives. If a few years ago it was strange for us to talk to robots, it is now commonplace to ask Siri what the most popular pop song is, to get help from Alexa on making a cheesecake, or asking Cortana the fastest way to get from point A to point B. Virtual voice assistants are increasingly more human, but with something in common: their sex.

Through a proof of concept, BBVA and Spanish startup Multiverse have tried out and benchmarked different quantum technology platforms to solve a classic problem of finance: The optimization of investment portfolios with real market data. Thanks to this analysis, published in a scientific paper, the authors have elucidated new formulas that could help speed up this type of calculation, maximizing profitability and minimizing risk.

BBVA Group will gradually roll out the next generation of wireless connection technology — WiFi 6 — across its corporate offices in Spain and Portugal. The bank thus becomes one of the first Spanish financial companies to adopt the technology, which will provide faster browsing speeds and greater coverage to complement 5G.