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Innovation

Innovation

As part of Garanti BBVA’s goal to enhance customer experience on the go, the bank is now offering customer service on a corporate WhatsApp account. The new WhatsApp service allows customers to resolve their problems quickly and get detailed information on the bank’s products and services  – all on a channel they already use on a daily basis.

Garanti BBVA Executive Vice President Didem Dinçer Başer joined the Women in Technology (Wtech) Association at their inaugural event, ‘Human Diversity in Technology.’ The Wtech Association aims to increase the number of women in technology by helping them fulfill their potential and advocating for equal opportunities. Didem Dinçer Başer participated in a panel entitled ‘Future with Technology’ where she discussed the future of digital banking and ever-changing customer expectations.

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The role technology plays in people’s lives –both personal and business– is continually growing. As a bank, BBVA committed to transforming itself digitally long before the start of the last decade, understanding that technology was going to have a huge impact on how the industry operates. In this article, BBVA experts in various fields give their view on the changes that 2020 will see in the technological landscape.

One of the biggest challenges in advanced analytics is developing mechanisms to determine how reliable the decisions made by algorithms are. Now, research by BBVA’s Artificial Intelligence Factory is proposing a new method to make machine learning models capable of expressing the uncertainty in their predictions in a clearer manner. It’s an exploratory approach to make artificial intelligence more transparent, measure the reliability of its predictions and  fine tune the accuracy of its results.

The past 12-months have seen significant evolutions in the way BBVA uses technology to provide banking products and services. This is a selection of this year’s BBVA digital transformation highlights.