With data as of September 2020, BBVA has 35.6 million digital customers, double the number four years ago, and 32.8 million mobile customers, three times more.

Biometric advances are already being used in a multitude of financial sector processes. Artificial intelligence can analyse speech and facial characteristics to create a digital identity that allows for a much more secure online setting, where there’s a proliferation of apps from customised services to health care.

Sponsored by Garanti BBVA, the Turkish technology company Kodluyoruz has developed Alchemist, a series of 15 podcasts on technology and artificial intelligence.

The teams will have 40 uninterrupted hours to solve one of the 12 programming challenges posed by BBVA.

BBVA has launched Aqua, a new line of pioneering credit cards in Spain which feature a dynamic CVV code and do not contain card numbers (PAN) or expiration dates printed on them. This reinforces security both for its digital and physical versions since not having this data prevents possible fraudulent use of them. In addition, BBVA´s app has renewed the entire payment experience to make it easier for the customer to manage their expenses and order the services it offers based on their use. The bank is already working to launch this mobile experience in other countries.

BBVA is partnering with technology companies to be closer to its clients, who are starting to turn to third party digital vendors to cover their financial needs. "We see these partnerships as a way of growing our customer base,” stated Carlos Torres Vila, Group Executive Chairman of BBVA, speaking at a virtual panel discussion with Marcelo Claure, CEO of Softbank, that took place on the last day of South Summit.