Contact Center World has given two awards to Garanti BBVA, which came in second place in the categories of best call center and best customer service.
Garanti BBVA’s retail and business clients can now view their account balances and statements with other banks. Garanti BBVA Internet allows self-employed and businesses check their accounts with other banks from a single screen, without any further login requirements.
Garanti BBVA, Ekonomist magazine and the Turkish Association of WomenEntrepreneurs (KAGIDER) completed the 14th edition of their Women Entrepreneurs of Turkey Contest. The winners in the four categories were announced during the awards ceremony, which took place online on March 5th.
The initiative Garanti BBVA Partners continues making a difference with its contribution to Turkey’s ecosystem of entrepreneurs. The program supports the efforts of entrepreneurs in the field of sustainable development and new strategies, also in the year 2021.
Generation Z expects a financial model that meets their needs in terms of digitalisation, immediacy and respect for the environment. Born at the heart of the digital age, they expect services that live up to their requirements for transparency and constant attention.
We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.
Changes to Turkey's banking legislation herald a new stage that will see customers increasingly shifting towards digital banking. In anticipation, Garanti BBVA - the bank that spearheaded the development of online banking in the country - has digitized its entire customer onboarding process and allows banking transactions to be carried out easily, quickly and safely.
BBVA and Google Cloud today announced a new strategic partnership to transform the bank’s security strategy by optimizing and improving its security infrastructure. As part of this global agreement, BBVA will collaborate with Google Cloud in the development of groundbreaking new artificial intelligence (AI) and machine learning (ML) models to predict and prevent cyberattacks against its banking infrastructure, providing a more secure experience for the bank and its customers.
Nearly 2.5 million people chose digital channels to become BBVA customers in 2020. The figure represents 33.3 percent of total new customers achieved throughout the Group via individual channels (offices, app, web, ATMs ...) and represents a 56 percent jump with respect to new users gained digitally in 2019.