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Innovation

Innovation

In an article published a few months ago in'The New Yorker' the British writer John Lanchester explains that in order to write a novel about London, he had to begin by trying to understand “the world of money.” Although Lanchester isn't shy on culture – he grew up between Calcutta, Brunei, and Hong Kong; and was educated at Oxford – his reading about the economy required something of an effort.

Thirty years ago this month the internet came online giving consumers the ability to educate themselves on various products and services long before they ever spoke to an expert. For financial services, it signaled a shift in how bankers worked with customers.