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NEWS BBVA.COM | COMPASS | USA

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Identity verification is easier thanks to camera-enabled smartphones. When opening a BBVA Compass account on a mobile device, some new customers will now be given the option to verify their identity by providing an image of their driver’s license, passport or state-issued ID and then taking a selfie.

While they may not have always been on the customer journey bandwagon, changing consumer preferences and competing disruptors have forced banks to pay attention to the journey their customers take as they decide whether to engage – or not – with banks and their products and services.

Money20/20 USA, the world’s largest fintech and payments event, took place last week in Las Vegas. The annual event, now in its sixth year, touts itself as the place where the payments, fintech and financial services explore the ways consumers and businesses manage, spend and borrow money.