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Not long ago, banks that offered mobile apps were few and those that did essentially offered a convenient way for customers to check their account balance. Today, the mobile app has solidified its place as part of the omnichannel banking experience, and banks are adding more functionality in an effort to attract customers to their service and in the process deepen loyalty and engagement.
BBVA Compass recently announced the official opening of applications for BBVA Momentum 2019, a small business program for social entrepreneurs designed to help them achieve scale, enhance operations and multiply the social and economic impact of their business. Applications for participation are open through April 22.
BBVA's latest annual report covers the bank's financial results for 2018 and strategy and business model, including its transformation journey. Enhancing the customer experience, boosting digital sales, and supporting entrepreneurship, financial education, social well-being and sustainable development are significant highlights in the report.
Even in a digital era, branches continue to have value. BBVA Compass’ 644 branch network plays a key role when it comes to complementing its digital efforts with human interaction. Representatives from three key areas of the bank share their perspectives.
Interview
We interview James Short , BBVA Compass Director of Food Franchise Financing
The Wall Street Journal recently reported that Apple and Goldman Sachs – through its consumer unit Marcus – are teaming up to introduce a credit card this spring. BBVA Compass Payments Director Jon Groch shares his insight of the industry and the understanding of its trends, providing an interesting perspective to the announcement.
Susana Valencia led the charge long before she earned the position of head banker in BBVA Compass’ Laredo market. After BBVA's acquisition of LNB in 2005 – its first large-scale U.S. acquisition – she consistently demonstrated her leadership skills and earned the market’s city president position in 2012.
The bank achieved “excellent performance” for community development lending and investments, and “high satisfactory” for service, which would translate to an overall “Outstanding” rating.
