We interview Anne Phan
Analysis and Opinion
Analysis and Opinion
Decision making can be psychologically, emotionally and sometimes even physically exhausting. That’s why all of us have created mental shortcuts, biases, and preferences that help us make decisions. While this can save us time and fatigue, it doesn’t always help us make the best decisions.
Leaning against the trunk of an apple tree in 1666, Isaac Newton asked himself, “Why do apples fall?” Perhaps some of the neighboring farmers would have thought: “Well, that’s a waste of time.” And maybe they would have added, “What’s the use of thinking about such obvious occurrences? Apples fall because they fall.” Behind this possible recrimination there might have been some noteworthy ideas about the importance of productivity and the food chain: what is important about apples is how to harvest them and capitalize on them.
BBVA Compass Chief Risk Officer Javier Hernández has a long history with BBVA, the parent of BBVA Compass, having joined the bank in 1998. Since that time, he’s been through financial up and down swings, as well as watched the dawn of the tech revolution in finance – all of which has given him an unbeatable perspective on the function of risk in such times. He sat down with External Communications to tell us more about his role, the evolution of Risk Management and the impact of digital.
Customer journeys in banking are a bit like a romance, from the initial meeting when you’re trying to figure out if the bank and its products and channels are right for you, to the building of the relationship where of you learn more about each other, and finally to the engagement and marriage of what will hopefully be a happy, productive and successful long-term relationship.
Anne-Joëlle Viguier-Galley is BBVA Compass’ Chief of Equity and Alternative Investments for the bank’s Global Wealth team. She also doubles as the Chief Investment Strategist for BBVA Wealth Solutions, Inc., the bank’s investment adviser affiliate.
Around the 1960s the U.S. Army coined the name soft skills to refer to abilities other than those involved in working with machines. Military instructors realized the need for other abilities in the profesional development of its technicians and engineers.