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Fintech

Fintech

The strategic commitment of the most dynamic banks to digitization is played out in several areas: the competition for talent, new technologies, the creation of their own fintech companies, agreements with startups, etc. The success of this strategy, which aims to improve customer experience, cannot be measured in the short term.

BBVA Spain earned the highest overall score in Forrester Research report, entitled “2017 Online Banking Functionality Benchmark.” Forrester analyzed 13 European retail banks’ secure websites for the report, including institutions in the United Kingdom, France, Turkey, the Netherlands and Italy. BBVA’s Turkish bank, Garanti, was also ranked second on the list. BBVA also received the highest overall score in Forrester’s July report “Global Mobile Banking Benchmark 2017.”

It was a record-breaking week for BBVA Spain, particularly in digital records. From Nov. 20 through Nov. 27, the period including "Black Friday” and “Cyber Monday,” the number of consumer loans contracted at BBVA Spain reached unprecedented levels, with 54% coming through digital channels.