It might seem like a strange question to be asking, but given the multiple elements that drive the success of a bank, and given also that increasingly location is a key determining factor in how you deliver great customer experience, its an important topic.
Are banks going to withstand the challenge of the big tech players and indeed beat them at their own game? It's a question that banks all over the world are working on but for two of the leading digital banks in the world —BBVA and Citi— it's more a question of how far do ‘we’ want to go.
Continuing to notch wins for its mobile banking app, BBVA Compass Mobile Banking was recently recognized as one of the top five banks in mobile deposit user experience in the 2018 Mobile Deposit Benchmark Report. The report, conducted by fintech and digital commerce research firm Futurion, was sponsored by Mitek, a global leader in mobile capture and digital identity verification solutions.
The partnership paves the way for the development of a startup studio in London, reinforcing BBVA's strategy to be part of the fintech ecosystem and develop products and services for the new era of digital banking.
BBVA Group Executive Chairman Francisco González said to participants in the BBVA Open Summit in Madrid that “data will define the future of the world.” Addressing an audience of hundreds of entrepreneurs, BBVA chairman added that for BBVA, data belongs to the customer.
Boundaries between sectors are quickly disappearing in the fintech world - a trend also apparent in efforts to innovate. With this in mind, the second edition of Open Summit is exploring different ways in which startups and corporations can work together. “At BBVA we want to turn the magic of startups into products that reach our customers,” Derek White, the head of Client Solutions, said at the opening session of the event.