The ‘Design Ambassadors’ program, which has already reached its first milestone on a global level, was set up with the idea of creating hybrid employee profiles capable of applying the principles of design thinking in BBVA’s different business areas worldwide.
BBVA Group signs the second phase of its global accord on optimizing data processing, centered on Latin America and the US. The agreement aims to accelerate the change toward the latest generation of technology platforms.
Across BBVA design thinking is now firmly entrenched into the core of the bank and is seen throughout the way it operates and does business.
BBVA Asset Management and Global Wealth hosted its third edition Silicon Valley Immersion experience on Feb. 18 in San Francisco and wrapped up the week-long entrepreneurial experience for 21 clients on Feb. 23. Participants came from the U.S., Mexico, Peru, Switzerland and Spain.
At BBVA Compass, helping customers adapt to an increasingly digital reality is an effort being undertaken by all customer facing units of the bank, including telephone agents.
Historically a role that provided traditional customer service support, the agents are now doubling up to combine service support with digital sales & self serve (DIY) education. According to BBVA Compass Director of the Contact Center Deborah Catley, the agents’ ultimate goal is to contribute to digital transformation in two parts: reinforcing the learning the customer receives from their in-branch bankers and guiding and answering questions related to applying for new products through digital channels.
Four members of BBVA’s design team were invited to participate in Interaction18, the biggest technology and design event in France, to explain how design contributes to organizational change.
BBVA was recently chosen by Global Finance as the best private bank in Latin America, a distinction granted by the magazine in its “World’s Best Private Banks 2018” awards.
Over the past year, BBVA Compass has been recognized for by the Small Business Administration, in local markets, regionally and nationally, for its small business lending efforts. Most recently, though, it’s the bank’s proactive advice for small business owners that helped it snag another award.
For decades, human beings have used technology to make day-to-day life simpler and more comfortable. Science has evolved and become more sophisticated in meeting our concrete needs in a more precise manner. The entertainment sector has also benefited from technological advances, by incorporating virtual reality into immersion experiences.
Smart speakers are the vanguard of the so-called environmental technology, which transcends the limitations of screens. For the moment, Amazon reigns supreme over a market in which Apple is about to disembark.