BBVA CEO Carlos Torres Vila explained this morning that “banking technology will improve customer relations.” The CEO added that “BBVA has redefined its customer relations, moving from an infrastructure that was focused on money to accompanying customers in their professional and personal lives, helping them make the best financial decisions.” Technology allows us to bring the age of opportunity to everyone, he maintained.
Bank of Scotland opts for a robot to advise its customers and give them faster support.
BBVA is in eighth place among the top European companies for startup collaboration, according to a study showing that some big companies see startups as "an opportunity rather than a threat".
The digital transformation ripples across all areas of the financial system. In the investment portfolio management segment, algorithm based platforms are starting to challenge more traditional advisers. Are they an opportunity or a risk for the ecosystem?
The possibility of obtaining more efficient algorithms than people is not science fiction. It’s an area of work that has recently been making major progress and is now being applied to the financial industry, as confirmed at the roundtable on artificial intelligence and machine learning at the last IIF Spring Meeting’s, held in Madrid and sponsored by BBVA.
Only 26% believe that organizations and businesses comply with personal data protection regulations, according to Vodafone Institute's report, presented during the 'Big Data: Limitless opportunities?' forum, co-organized by El País and Data Pop Alliance. Although in general terms, Europeans are wary about how organizations use their personal information, 36% of respondents said they trusted banks, compared to the 16% and 11% that said they trust search engines or social networks, respectively.
More than 110,000 people throughout Europe travel in Blablacar every day. The data team of the French company founded in 2004 has drawn a map of journeys with information on users of the shared transport platform.
Ms. Oliver, a telecommunications engineer with a PhD awarded by the Media Lab of the Massachusetts Institute of Technology (MIT) and Science Manager at Telefónica, highlights the value of data: "for the first time since our existence as a species, we are able to obtain quantitative data".
Controlled by voice commands, the robot is integrated with smart homes, looks after the elderly and entertains young children.