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Innovation

Innovation

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BBVA has been an overall digital experience leader for five years in a row according to ‘The Forrester Digital Experience Review™: European Mobile Banking Apps, Q3 2021’. The report identifies leaders in mobile banking functionality and user experience (UX) and shares best practices that digital and customer experience (CX) professionals can learn from. BBVA is the only Spanish bank that is an overall leader in the mobile digital banking experience.

The world is moving towards sustainable economic models which by 2030 could create economic opportunities worth $12 trillion a year. Through technologies such as advanced data analytics, blockchain or artificial intelligence, fintech can help companies to evaluate and reduce their environmental impact, and investors to channel their operations towards more sustainable assets.

The ceremony of the 12th and 13th editions of the Frontiers of Knowledge Awards, which took place on September 21 at the Euskalduna Palace in Bilbao, highlighted the value of science and culture in tackling the great global challenges facing humanity beyond the pandemic, such as the environmental emergency, the profound technological transformation and the risk of new economic crises. The event recognized 35 world leaders in scientific research and artistic creation.

Valora Coches, the BBVA Group tool for customers and non-customers that helps you decide whether to change your vehicle or not, continues to grow. From its late February 2020 launch in Spain until July 2021 it registered almost two million hits and more than 900,000 vehicle searches. In March 2021, the tool reached its highest figures with 100,000 hits and 50,000 car searches.