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Our values

Customer
comes first

We make our customers' needs our own

We take on our customers' needs as our own, responding swiftly and effectively. We anticipate challenges and provide continuous support.

We are empathetic

We put ourselves in others' shoes, listen attentively, tailor our response to their needs, and act with respect to ensure everyone feels valued.

We have integrity

We always act with honesty, in compliance with the law and BBVA's internal regulations, without tolerating inappropriate behavior. We are a trusted partner, providing support with transparency and responsibility.

We think
big

We are ambitious

We drive a positive impact on people's lives and society as a whole. We support their desire for growth and progress.

We are innovators

We stay ahead of challenges by offering agile and effective solutions. We create value-driven proposals to help our customers go further.

We exceed customer's expectations

We create effective solutions that exceed customer expectations. We help individuals and businesses reach their full potential.

We are
one team

I am committed

I take on the bank's objectives as my own, feeling a genuine connection with BBVA's values and purpose, which drives me to work with passion and enthusiasm.

I trust others

We collaborate with generosity and trust, ensuring clear and respectful communication. Together, we drive the growth of our customers and our team.

I am BBVA

We are a global and diverse team that shares a common purpose and creates a positive impact. We support, inspire, and drive people and businesses to reach further.

What people say about us