BBVA’s Group executive chairman said that the bank has to “step up and make a difference” to do everything in its power to “save lives, mitigate the economic impact, and help others overcome these difficult times.” Carlos Torres Vila also announced that as an act of responsibility with society, customers and clients, shareholders and employees in the current context, “Those of us running the bank on a global level and in the different countries have decided to give up all variable compensation in the year 2020.” In a video made for employees, he maintained that BBVA is facing the COVID-19 crisis from a position of strength.

BBVA Group is staying ahead of the crisis with a global remote working plan that protects customers and employees alike. It has also ensured continued, uninterrupted operations for both consumer and business customers by strengthening digital access to its full suite of services. To contain the spread of COVID-19, BBVA has significantly reduced the number of employees working in its branch offices.

BBVA USA is providing additional assistance across its footprint to those who have been negatively impacted by the COVID-19 outbreak, including new offers for consumers and small businesses, and specialized benefits for employees.

BBVA is lighting its corporate headquarters in Madrid as a symbol of its support for the professionals who are fighting day in and day out against coronavirus.

While the pandemic created by the novel COVID-19 develops and sends Americans down an unprecedented path, fraudsters are jumping at the chance to capitalize on that uncertainty.

BBVA USA today announced that it would be closing most of its 637 branch lobbies and instead serving customers through its drive-thrus as a proactive measure to protect the health and well-being of customers, employees and communities, as well as do its part to limit the spread of the coronavirus COVID-19.