Close panel

Close panel

Close panel

Close panel

Innovation

Innovation

The agile work methodology, new skills that teams look for or the recent inclusion of diversity as a strategic business priority are some of the ways in which BBVA’s human team has changed over the past few years. Paloma Tejada, head of Talent and Culture, Agile and Communications, at Client Solutions, BBVA, spoke about all of them in a conversation with Matthew Gamser, CEO of the SME Finance Forum.

We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.