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BBVA world 09 Jun 2016

Scrums: The effort of many, the satisfaction of all

Integration is one the essential aspects of our civilization’s progress. And naturally, this idea also takes shape in the bank: the integration of goals and projects. At BBVA Continental it is called Scrums, which is the multidisciplinary work in which the different areas in the organization collaborate with the aim of achieving results as soon as possible. The coordinates are: transversality, swiftness and execution. All these steps are designed to lead the digital banking of the future.

This ambition is not a result of chance, but of the establishment of the Single Digital Agenda (SDA). Through the agile methodology, which is a way of working with a quarterly deadline for the different areas in the bank to work jointly in common projects, such as BBVA Wallet, the version 4.0 ATM and Express Banking, among others. Over 200 collaborators accepted the challenge and set out to work.

It is no easy task, since it involves breaking paradigms quite set in their ways which require a cultural transformation of the idea we have about work. No more isolated spaces or independent efforts. But rather team tasks that have also been developed in other countries like Spain, Colombia, Mexico and recently in Chile. BBVA’s Country Networks Director, Vicente Rodero, took the lead in this process.

Picture of new work culture change scrum methodology Peru BBVA

The last frontier

Scrum works as follows: the projects must not have a duration of more than three months. Different components in the organization are involved. The team can include elements in charge of developing the software, in parallel with user analysts, who offer an optimal and competent view of the service.

The outcome: relevant projects completed in a very short period of time.This results in service quality and effectiveness. The teams also acquire a degree of commitment and identification higher than those obtained in other processes. The workers choose their goals and projects, so their motivation results in personal satisfaction. Moreover, each of these projects is linked together with other teams, resulting in a dependency and external correspondence that enables permanent development and highly favorable group dynamics for the bank and its users. The future is already here.

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